Quote:
Originally Posted by c63er
It's just smart business in whatever industry you are in. If bmw just acknowledged this guy and his hardship we would likely not be reading this right now. If BMW took steps to help resolve or even more then that even lessens the chance of issues like this ballooning. Basic stuff that seems to have fallen to the wayside at bmw.
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Experience is going to vary person to person. In your experience, you say Mercedes treats customers like kings and BMW does not. I have had two family members that say different which is why they left Mercedes and now drive BMW's and another family member who was shunned by both BMW and Mercedes and now drives a Porsche.