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Been a customer of theirs for 5 years. Not here to say you're experience was great, however, sh1t happens and as long as they make it right (the important part), no harm done minus a few extra days wait. I promise you it does them no benefit on their end to ship you incomplete items just to have to deal with it and reship out again. As a business owner that is just a headache and I'd definitely try to reduce the chances of that happening.
To expect zero mistakes ever in the retail industry is not realistic; with that said I believe IND will take care of you and hope you receive your parts soon!
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