[rix5m]

TLDR: What should of been done at the dealer on a new vehicle before a customer gets it??!!!

Ordered a 2022 X5MC through a lease broker in early July, it was a build so it got assigned to a dealership 6 hours from me that had a build slot avail.

Car arrives at the dealership 2 Saturdays ago. Due to notary issues it took a week to get me the paperwork to sign.

Finally got the ok on this past Monday that they received the paperwork and $$$$ and the car was released for pickup.

I paid for a transport company to pick up the vehicle from the dealership and delivered to me in an enclosed trailer. Transport company was super quick and picked up the vehicle that same day and delivered it the next morning to me.

I meet the transport person he takes the car out of the enclosed trailer and I immediately notice the car had not been detailed (inside or out). There was residue from the travel wrap on the car and I even noticed a small scratch on the front bumper (possibly from someone removing the travel wrap at the dealership).

I brought this up to the salesperson (who was on vacation at the time) and he blamed the transport company for not filling out a form before they picked it up so they couldn't get it ready. (They had the car for an entire week)

The sales person offered me $50 to get the residue on the car cleaned up, when the car needed a full detailing. (I'm not going to name/shame the dealer although I may if they don't actually reach out to me to try to resolve the issue)

They hadn't even unwrapped the seats or put floor mats in or installed the license plate holder/put plates on the car.

My question here is. What should of been done by the dealer before I got the car? I would of expected at least a full detail or wash/vacuum of the car. Is there anything else that would of been done? A basic inspection etc? I even had to go through and setup what type of tires were on the car for the TPMS calibration.

I did leave a shitty review for the dealer due to the issues getting the paperwork and for the car not being detailed. (still have not heard back from the dealer/sales person to make things right)

Any suggestions? Should I take it to a local dealer to have them do a proper once over on the vehicle?