Yah, their customer service - or lack thereof - is seriously ridiculous! Not sure how that company even stays in business…
Guess lesson learned for next time! Anyone want to buy a spoiler for an F90??
https://bimmerplug.com/collections/f90-m5/products/m-performance-pro-carbon-fiber-trunk-spoiler-bmw-f90-m5-g30-5-series
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