Quote:
Originally Posted by 3.0L
I have both my BMW and Benz serviced by the book. When both went out of warranty, I started using a very reputable independent servicer.
I had my Benz there about 5 months ago for its annual servicing. Their servicer advisor called me and said the spark plugs were past due for replacement. Fortunately, I remembered when that same servicer replaced the spark plugs and no, they were not due.
Had I not remembered, I would've paid for something my car didn't yet need. The advisor only looked at Car Facts, not their own records. To their credit, the shop did some serious back-peddling after I complained.
Even good servicers occasionally screw up, so it is up to the car owner to pay attention.
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Yep. As I was just saying in another thread, anybody can make a mistake. Some are bigger than others. Good you were paying attention (like me above - that could've turned out bad).