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this might be obvious for some, but I was having issues with idrive 9 after the latest update (never really spent any time with pre-update since it was available the day we got ours) ... after a good deal of frustration i did a full reset, including removing the vehicles from mybmw app and removing the mybmw app from our phones and alexa from mybmw app and vice versa, ... then started over from scratch. wife was pissed about losing settings & shortcuts but it seemed to clear up some of issues I was having. On one of the cars I even had to contact siriusxm and get a refresh after full reset (strange that it was just one). *i tried most of this in part before going nuclear, including several reboots of everything ~ but not all together
now i would say i'm not having any actually issues ~ other than just general disdain for the interface and removal of choices / customizations that were avail in idrive 7
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