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Don't understand people's blind faith in the BBB. The BBB can't do squat. If the company is hell bent on screwing you, they won't give a crap what BBB says or posts on their website. The BBB has no regulatory power and gets it's funding from businesses that want to be a part of their program or from donations.
I just looked up info on if Trugreen is registered in my state as a licensed and bonded contractor. They in fact are. That's where I would go to get any real action.
I had trouble with Trugreen in the past but not to your level. It took me threatening to cancel service before a manager came out to inspect my lawn. He even did the treatment and gave me some application intervals for free.
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