added 3-month trial of Driving Assistance Plus, but it still says "activating" and on

SpaceSilverX1 · 05-28-2023, 03:48 PM

added 3-month trial of Driving Assistance Plus, but it still says "activating" and only the adaptive cruise control part works(i.e. follow the car ahead and adjust speed according to that car's speed). The lane or steering assistant is not working. With adaptive cruise control on, the car will drift past the left or right lane markings if I let go of the steering wheel. Although... after the car is 2 or 3 feet beyond the left or right lane markings, the assistant would VIOLENTLY bring the car back to the center, but the violent steering always ends up pushing the car past the lane marking on the opposite side.

I looked into every setting that I could see and nothing made any difference. When I looked into the subscription page, the only thing that looked suspiciously wrong was the fact that it said "activating"... (all the other services said "activated")

Since I did sign up for the trial almost 4 days ago, should it still be saying "activating"? or is that even the cause of the violent steering correction by the car?

I'm still on the road trip right now. When I'm back tomorrow, I plan to call a BMW Genius and ask, but I suspect that they'll just give me some answer from a script....

tgmorris99 · 05-28-2023, 04:07 PM

When you turn it on using the 1/0 button on the left side of the steering wheel what message pops up? I've got the Pro version and it says that Driver Assistance is active or something. The alternative message is a cruise control message.

Sounds like the only feature that's working is the lane departure warning as opposed to lane keeping.

Welsh X1 2023 · 05-28-2023, 05:09 PM

Quote:

Originally Posted by SpaceSilverX1

added 3-month trial of Driving Assistance Plus, but it still says "activating" and only the adaptive cruise control part works(i.e. follow the car ahead and adjust speed according to that car's speed). The lane or steering assistant is not working. With adaptive cruise control on, the car will drift past the left or right lane markings if I let go of the steering wheel. Although... after the car is 2 or 3 feet beyond the left or right lane markings, the assistant would VIOLENTLY bring the car back to the center, but the violent steering always ends up pushing the car past the lane marking on the opposite side.

I looked into every setting that I could see and nothing made any difference. When I looked into the subscription page, the only thing that looked suspiciously wrong was the fact that it said "activating"... (all the other services said "activated")

Since I did sign up for the trial almost 4 days ago, should it still be saying "activating"? or is that even the cause of the violent steering correction by the car?

I'm still on the road trip right now. When I'm back tomorrow, I plan to call a BMW Genius and ask, but I suspect that they'll just give me some answer from a script....

I had the same problem - I had to do a hard reset of the system. Hold the radio volume button down for 30 seconds, the system shits down and reboots, that fixed it for me. The download was ready for activation the next time I got in the car.

SpaceSilverX1 · 05-28-2023, 09:24 PM

Quote:

Originally Posted by Welsh X1 2023

I had the same problem - I had to do a hard reset of the system. Hold the radio volume button down for 30 seconds, the system shits down and reboots, that fixed it for me. The download was ready for activation the next time I got in the car.

Thanks! I give the full hard reset a try when I get home tomorrow. Don't want to do that while I'm hundreds of miles away from home.

jihong · 05-30-2023, 09:35 AM

I had this same exact issue. It was fixed when I went into “menu - system settings - update apps and services”. Hope it works for you!

tex2670 · 05-30-2023, 10:27 AM

I subscribed to the 1-month free trial for the remote start and could never get it to work properly, even after calling the dealer's Genius. Not sure if the issues are related.

Mugspence · 05-30-2023, 04:13 PM

Quote:

Originally Posted by SpaceSilverX1

added 3-month trial of Driving Assistance Plus, but it still says "activating" and only the adaptive cruise control part works(i.e. follow the car ahead and adjust speed according to that car's speed). The lane or steering assistant is not working. With adaptive cruise control on, the car will drift past the left or right lane markings if I let go of the steering wheel. Although... after the car is 2 or 3 feet beyond the left or right lane markings, the assistant would VIOLENTLY bring the car back to the center, but the violent steering always ends up pushing the car past the lane marking on the opposite side.

I looked into every setting that I could see and nothing made any difference. When I looked into the subscription page, the only thing that looked suspiciously wrong was the fact that it said "activating"... (all the other services said "activated")

Since I did sign up for the trial almost 4 days ago, should it still be saying "activating"? or is that even the cause of the violent steering correction by the car?

I'm still on the road trip right now. When I'm back tomorrow, I plan to call a BMW Genius and ask, but I suspect that they'll just give me some answer from a script....

I have a brand new u06 and added the 3 month free trial last Saturday. I've travelled 300 miles since and my car is behaving exactly as you quote. In the incar app it still shows as " activating".

SpaceSilverX1 · 05-30-2023, 05:10 PM

Quote:

Originally Posted by tex2670

I subscribed to the 1-month free trial for the remote start and could never get it to work properly, even after calling the dealer's Genius. Not sure if the issues are related.

I did speak to a Genius. After trying almost everything for 45 minutes, she said there was nothing else she could. She then transferred to me to another rep who took down all the information and started a service ticket. The second rep said to call them back if the issue remained unresolved after 7 to 14 days.

Is it just me or does it fee like I bought a 1990s computers and called tech support when something wouldn't work?

At least it's not my friends who have Teslas. They tell me that they sometimes feel like buying new phones with 4 wheels and a couple of electric motors.

SpaceSilverX1 · 05-30-2023, 05:13 PM

Quote:

Originally Posted by Mugspence

I have a brand new u06 and added the 3 month free trial last Saturday. I've travelled 300 miles since and my car is behaving exactly as you quote. In the incar app it still shows as " activating".

After calling the BMW Genius, all they could do was to start a service ticket and told me to wait. Hope they can get it resolved.

While I'm just doing this on a 3-month free trial, isn't BMW's goal to get me to fork over $950 at the end of the trial? If so, it's going very well.

It's basically the adaptive cruise control that comes as standard(free) even on cheaper Toyotas costing less than $20,000 3 or 4 years ago.

pmark837 · 05-30-2023, 09:25 PM

Quote:

Originally Posted by SpaceSilverX1

added 3-month trial of Driving Assistance Plus, but it still says "activating" and only the adaptive cruise control part works(i.e. follow the car ahead and adjust speed according to that car's speed). The lane or steering assistant is not working. With adaptive cruise control on, the car will drift past the left or right lane markings if I let go of the steering wheel. Although... after the car is 2 or 3 feet beyond the left or right lane markings, the assistant would VIOLENTLY bring the car back to the center, but the violent steering always ends up pushing the car past the lane marking on the opposite side.

I looked into every setting that I could see and nothing made any difference. When I looked into the subscription page, the only thing that looked suspiciously wrong was the fact that it said "activating"... (all the other services said "activated")

Since I did sign up for the trial almost 4 days ago, should it still be saying "activating"? or is that even the cause of the violent steering correction by the car?

I'm still on the road trip right now. When I'm back tomorrow, I plan to call a BMW Genius and ask, but I suspect that they'll just give me some answer from a script....

I added the Driver Assistance Pro feature when i ordered the car for extra $, do i still need a subscription??

tgmorris99 · 05-30-2023, 09:49 PM

Quote:

Originally Posted by pmark837

I added the Driver Assistance Pro feature when i ordered the car for extra $, do i still need a subscription??

No. I did the same. Pay once, cry once.

pmark837 · 05-30-2023, 10:13 PM

Quote:

Originally Posted by tgmorris99

No. I did the same. Pay once, cry once.

oh good, i thought i was gonna cry every month even after the $1700 option lol, i'm still waiting on mine to cross the ocean

MontyB1 · 05-31-2023, 04:26 AM

Quote:

Originally Posted by pmark837

oh good, i thought i was gonna cry every month even after the $1700 option lol, i'm still waiting on mine to cross the ocean

Yeah seems quite a few are waiting for a ship to pick a good few cars up to take them over to the US.

SpaceSilverX1 · 05-31-2023, 02:30 PM

Quote:

Originally Posted by pmark837

oh good, i thought i was gonna cry every month even after the $1700 option lol, i'm still waiting on mine to cross the ocean

I only waited around 5 or 6 months. Trust me, the waiting will seem like nothing when the car arrives your dealership. Time really does fly when you're waiting for a new car to cross the Atlantic Ocean.

SpaceSilverX1 · 05-31-2023, 02:34 PM

Quote:

Originally Posted by tgmorris99

No. I did the same. Pay once, cry once.

for me, it's more like cry once, can't pay BMW.. because they can't even get the trial to start.

I was actually thinking about paying $950 after the 3-month trial ended.

Unfortunately, somehow BMW is not making it easy even for the 3-month trial to start. Hopefully they can figure out what's going on. I'm basically just waiting for them to take my money.

(but they can't accept it somehow)

Mugspence · 06-01-2023, 02:58 PM

Quote:

Originally Posted by Mugspence

I have a brand new u06 and added the 3 month free trial last Saturday. I've travelled 300 miles since and my car is behaving exactly as you quote. In the incar app it still shows as " activating".

UPDATE (!)Another 60 mile journey today and the Assisted driving (steering) part of the App had downloaded and is now working. Still says " activating " so something else coming. Blind spot monitoring? Should that be there?

MontyB1 · 06-01-2023, 03:30 PM

Unless you can see the blind spot triangle in the mirror class you won’t have it. Pretty sure it doesn’t come in anything other than the Pro today.

SpaceSilverX1 · 06-01-2023, 07:12 PM

Quote:

Originally Posted by MontyB1

Unless you can see the blind spot triangle in the mirror class you won’t have it. Pretty sure it doesn’t come in anything other than the Pro today.

since day one, my X1 had the amber blinking blind spot triangles when cars/pedestrians were on my left or right side... but I think it's probably blind spot warning is standard equipment on the X1 for the US market?

SpaceSilverX1 · 06-01-2023, 07:13 PM

Quote:

Originally Posted by Mugspence

UPDATE (!)Another 60 mile journey today and the Assisted driving (steering) part of the App had downloaded and is now working. Still says " activating " so something else coming. Blind spot monitoring? Should that be there?

I can't test it right now because my X1 is in a basement garage of the hotel. However, when I started it earlier to get something, I noticed that it no longer just said "cruise control only"... must have also downloaded something... but the connected store still says "activating"

will try it when I check out tomorrow morning.

MontyB1 · 06-02-2023, 05:14 AM

Quote:

Originally Posted by SpaceSilverX1

since day one, my X1 had the amber blinking blind spot triangles when cars/pedestrians were on my left or right side... but I think it's probably blind spot warning is standard equipment on the X1 for the US market?

Yeah unfortunately they changed the specs and the only way you can get that now is to pay £1650 to get it as part of the Drive Assistance Pro, seems a bit short sighted to no allow it to be added outside of that or but hey BMW wants the dollar in the UK and then some.

SpaceSilverX1 · 06-02-2023, 07:48 PM

Quote:

Originally Posted by tex2670

I subscribed to the 1-month free trial for the remote start and could never get it to work properly, even after calling the dealer's Genius. Not sure if the issues are related.

BMW USA sure worked fast. After they started a service ticket on the phone 3 days ago, this message popped up on my screen while I was driving this morning.

Problem solved and Driving Assistance Plus 3-month trial is working fine now. A couple of hours later, the BMW Genius called me to tell me that the activation issues was resolved and asked me to try it. I told him that it was already resolved this morning.

Glad to see that they were actually keeping track of the issue that I experienced.

but it does not keep lanes as well as many inexpensive Korean and American minivans from the last 4 years.

So it's highly unlikely that I'll consider paying $950 to keep it after the trial is over.

COOLGREANY · 06-03-2023, 09:03 PM

So, is Driving Assistant Plus the same features as included in the $1700 Active Driving Assistant Pro option?

If so, why would one opt to include the $1700 Active Driving Assistant Pro option if it can be obtained as a one-time subscription after the sale for a on-time payment of $950?

Or, are they different features? If so, what does Driving Assistant Plus offer over the factory included Active Driving Assistant Pro option?

05-28-2023, 03:48 PM	#1
SpaceSilverX1 slowest X1 driver ever 516 Rep 955 Posts Drives: '23 X1 M Sport, '24 530i(soon) Join Date: Apr 2023 Location: United States of America iTrader: (0)	added 3-month trial of Driving Assistance Plus, but it still says "activating" and on added 3-month trial of Driving Assistance Plus, but it still says "activating" and only the adaptive cruise control part works(i.e. follow the car ahead and adjust speed according to that car's speed). The lane or steering assistant is not working. With adaptive cruise control on, the car will drift past the left or right lane markings if I let go of the steering wheel. Although... after the car is 2 or 3 feet beyond the left or right lane markings, the assistant would VIOLENTLY bring the car back to the center, but the violent steering always ends up pushing the car past the lane marking on the opposite side. I looked into every setting that I could see and nothing made any difference. When I looked into the subscription page, the only thing that looked suspiciously wrong was the fact that it said *"activating"*... (all the other services said "activated") Since I did sign up for the trial almost 4 days ago, should it still be saying "activating"? or is that even the cause of the violent steering correction by the car? I'm still on the road trip right now. When I'm back tomorrow, I plan to call a BMW Genius and ask, but I suspect that they'll just give me some answer from a script....
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05-28-2023, 04:07 PM	#2
tgmorris99 Private 40 Rep 71 Posts Drives: 2023 X1 (delivered 5/7) Join Date: Nov 2022 Location: Indiana iTrader: (0)	When you turn it on using the 1/0 button on the left side of the steering wheel what message pops up? I've got the Pro version and it says that Driver Assistance is active or something. The alternative message is a cruise control message. Sounds like the only feature that's working is the lane departure warning as opposed to lane keeping.
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05-30-2023, 09:35 AM	#5
jihong Private First Class 56 Rep 138 Posts Drives: 2015 328xi Join Date: Jan 2015 Location: New York iTrader: (0)	I had this same exact issue. It was fixed when I went into “menu - system settings - update apps and services”. Hope it works for you!
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05-30-2023, 10:27 AM	#6
tex2670 Brigadier General 2496 Rep 4,623 Posts Drives: '23 X1 28i xDrive Join Date: Jan 2015 Location: Philly iTrader: (0) Garage List 2014 328i xDrive [0.00] 2023 X1 xDrive 28i [0.00]	I subscribed to the 1-month free trial for the remote start and could never get it to work properly, even after calling the dealer's Genius. Not sure if the issues are related.
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06-01-2023, 03:30 PM	#17
MontyB1 Lieutenant Colonel 1638 Rep 1,992 Posts Drives: BMW X3 Join Date: Nov 2021 Location: UK iTrader: (0)	Unless you can see the blind spot triangle in the mirror class you won’t have it. Pretty sure it doesn’t come in anything other than the Pro today.
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06-03-2023, 09:03 PM	#22
COOLGREANY Riding BMWs since 1976 169 Rep 597 Posts Drives: 24 xDrive28i Space Silver Join Date: Feb 2013 Location: Florida iTrader: (0) Garage List 2024 xDrive28i - Sp ... [0.00] 2011 BMW R1200GS [0.00] 2010 MINI Clubman S [0.00]	So, is Driving Assistant Plus the same features as included in the $1700 Active Driving Assistant Pro option? If so, why would one opt to include the $1700 Active Driving Assistant Pro option if it can be obtained as a one-time subscription after the sale for a on-time payment of $950? Or, are they different features? If so, what does Driving Assistant Plus offer over the factory included Active Driving Assistant Pro option?
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