[cheveux]

Aticle: https://observador.pt/2022/05/30/bmw...ios-na-europa/ (IN PORTUGUESE)

A friend of mine is responsible for the BMW website in Portugal had already warned me. BMW is moving towards changing the way it sells cars, to a model identical to Tesla. They are 100% online purchases without interaction with the seller.
What do you think about this? I personally find it ridiculous. I think an investment in a car, with high values, should always be a deal made with human connection, someone we can trust.

For bmw, dealers become agents and salespeople become "car specialists" who only deliver cars.

What do you think?
Will this at least translate into lower prices?

[Tuxedo]

have you heard of Amazon and the way you buy everything nowadays... knew my BMW sales job was dead the moment Silicon Valley startups have apps to replace me. Franchise rights keeps me around for now.

When automated cars come it's subscription based world so owning a car is obsolete too, I think it's a good thing with more freedom, with car costs more like a utility bill.

[BMWCCA1]

Plenty here will applaud this development—until they see it in action and try to order a car, or get one fixed!

I grew up visiting a BMW dealership on my bicycle before I was old enough to drive. The owner was a German who sold Porsche and BMW before they really had a US dealer network. When Porsche/VW came to him to discuss taking on their Audi line and dumping BMW, he dumped Porsche instead. Few here will be able to remember when dealerships were owned by the operators who were local to the store and lived in the vicinity. I'd show up on my Schwinn and the owner would take me for rides in the 2002ti he'd just imported, or take me into the shop to see how they worked on the cars and what they looked like from inside and underneath. It was the enthusiasm for the product and the open, friendly nature of the owner that instilled my life-long love for BMW. The only thing similar today is the few BMW motorcycle dealerships under local ownership with the owner in the store. You can't replicate this in an on-line experience. But then there's really nothing left worth replicating in the current BMW Car Dealership model, with very few exceptions. More of the Wal-Marting of America. We will get what we deserve!!

[Yeineken]

IMO this a win for the consumer as we won't have to deal with ridiculous dealer markups and dealers who only order cars with every single option ticked to bring in a higher price tag. Majority of people who care about cars usually custom order their cars and deal with the wait time regardless, so i see no issues with the "Tesla" method.

[DocL]

So no more hard sales pitch from the salesperson about the paint protection plan for $900 that they already put on the car? I loved calling them out on that BS.

[Mavus]

not surprising considering they are using common designs and parts more than ever and decreasing manufacturing cost. High vol high margins by controlling supply and assembly cost. Then they will sell options thru subscription service like heated seats or ambient lighting as an example.

Prices will stay strong until supply and demand are in balance again. Dealerships will need to quickly adjust their model to design center for customers to select options. Service centers may be separate and run by manufacturers.

It's all about $$$ grab.

[happyjack]

Originally Posted by Tuxedo

have you heard of Amazon and the way you buy everything nowadays... knew my BMW sales job was dead the moment Silicon Valley startups have apps to replace me. Franchise rights keeps me around for now.

When automated cars come it's subscription based world so owning a car is obsolete too, I think it's a good thing with more freedom, with car costs more like a utility bill.

what about CPO though? half of the bimmers i've owned were CPO, and it's my understanding that dealerships and sales staff make much more per transaction on CPO / used. seems like a win for both sides to simplify the lower margin, new car transactions...especially for high volume models?

[shawnhayes]

I don't own a Tesla for just this reason. I also hate buying a car that doesn't have a local repair shop. So I don't do it unless I have to. For the kind of cars that I like, they're weird and esoteric enough that something goes wrong a lot.

Losing this won't be good.

Shawn

[wtwo3]

Originally Posted by cheveux

Will this at least translate into lower prices?

No.

In fact, during times when the market is stable, this will result in HIGHER prices for savvy shoppers since this effectively eliminates any sort of negotiating power for the consumer.

[skyline408]

I'm all for it.

[SteveinArizona]

I have mixed feelings. I have a deposit down on a Lucid Air Pure but I have a good relationship with my local BMW dealership (which is only a couple of miles away) and view that as a BMW advantage. I actually have the IX 50 as my second current choice behind the Lucid (which needs to get its software act together). Now if BMW could only get rid of the ugly (and now obviously useless) front grille.............

Anytime anything goes wrong with my BMW they always say come right in and they have a loaner for me.

[KMP259]

Germans don’t believe in sales people....they only like engineers..

[Efthreeoh]

Originally Posted by BMWCCA1

Plenty here will applaud this development—until they see it in action and try to order a car, or get one fixed!

I grew up visiting a BMW dealership on my bicycle before I was old enough to drive. The owner was a German who sold Porsche and BMW before they really had a US dealer network. When Porsche/VW came to him to discuss taking on their Audi line and dumping BMW, he dumped Porsche instead. Few here will be able to remember when dealerships were owned by the operators who were local to the store and lived in the vicinity. I'd show up on my Schwinn and the owner would take me for rides in the 2002ti he'd just imported, or take me into the shop to see how they worked on the cars and what they looked like from inside and underneath. It was the enthusiasm for the product and the open, friendly nature of the owner that instilled my life-long love for BMW. The only thing similar today is the few BMW motorcycle dealerships under local ownership with the owner in the store. You can't replicate this in an on-line experience. But then there's really nothing left worth replicating in the current BMW Car Dealership model, with very few exceptions. More of the Wal-Marting of America. We will get what we deserve!!

100% agree. The Tesla sales model does not scale to an operating vehicle fleet the size that the legacy domestic and foreign manufacturers have in the USA. Dealership are critical to the logistics of supporting the tens of millions of cars each manufacturer has on the roads.

[unfoundnemo]

If we didn't know more about the cars than a vast majority of the CAs out there, I might feel bad...

I'm sure there are more, but I know of maybe 5 good CAs in the US. 2 of which are enthusiasts you could talk to about any generation, and the others actually put in the effort to know some real information.

There are quite a few good SAs out there, though.

[Glen e]

Just realize:
There will be no negotiating
You will pay what is on the website
There won’t be anybody to talk to about the product
And did I mention there will be no negotiating?

[p0p]

Sad but it's already like this. What you see online is what you're going to pay.
Even CPO cars. When I picked up my f30 last October; I paid what was listed, but had to fight just to get $500 off because of BMW Loyalty program (done at financing)

A dealer in PA would not even give me $100 off, even though I would've had to drive 4hrs to pick the car up.

The good old days of getting $10+K off sticker is gone.
When I got the X1 (2018) for the wife they gave me 12k off sticker.
I live in the DMV and there are like 7 dealership within a 50miles radius. So they all fight to keep customers and offer good deals like that. But now no more with this new way.

[ScullyD]

Originally Posted by cheveux

Aticle: https://observador.pt/2022/05/30/bmw...ios-na-europa/ (IN PORTUGUESE)

A friend of mine is responsible for the BMW website in Portugal had already warned me. BMW is moving towards changing the way it sells cars, to a model identical to Tesla. They are 100% online purchases without interaction with the seller.
What do you think about this? I personally find it ridiculous. I think an investment in a car, with high values, should always be a deal made with human connection, someone we can trust.

For bmw, dealers become agents and salespeople become "car specialists" who only deliver cars.

What do you think?
Will this at least translate into lower prices?

The dealership model is extremely archaic, and I don't think you need human interaction to close a car deal. The trust i have is in BMW as a brand.

Now some of the sales people i work with are amazing ambassadors of that brand and I think BMW needs to recognize those people and make them part of the corporate model. Those people do a great job of bringing people into the brand and keeping them there.

There are also BMW sales people who just look at people as a transaction, and they aren't great ambassadors of the brand at all.

[ScullyD]

Originally Posted by Glen e

Just realize:
There will be no negotiating
You will pay what is on the website
There won’t be anybody to talk to about the product
And did I mention there will be no negotiating?

When have you negotiated in the past 5-10 years for anything thats actually worth what its list price says? Cars worth buying have always gone for MSRP. Cars that get $10k discounts are actually worth even less than that $10k discount in the end.

The model of getting a discount on a car is gone, but hopefully that also leads to more products that people want to pay for/own as opposed to things dealers discount cause no one really wants.

[E_R_S_M4_Comp]

Originally Posted by cheveux

Aticle: https://observador.pt/2022/05/30/bmw...ios-na-europa/ (IN PORTUGUESE)

A friend of mine is responsible for the BMW website in Portugal had already warned me. BMW is moving towards changing the way it sells cars, to a model identical to Tesla. They are 100% online purchases without interaction with the seller.
What do you think about this? I personally find it ridiculous. I think an investment in a car, with high values, should always be a deal made with human connection, someone we can trust.

For bmw, dealers become agents and salespeople become "car specialists" who only deliver cars.

What do you think?
Will this at least translate into lower prices?

Given my recent experiences with the local dealership, I would welcome not having to deal with their sales people.

[M8Bimmer]

I like the human touch. I can always walk away if they are jerks. My first and only BMW purchase went quite well. I saved $8k with a Salesman.
Yes some are assholes but those are the ones you DON'T give the sale too.
I guess I'm just on the fence on this somewhat but lean towards live interaction.
old school way I guess.
I bet BMW wants to go direct....greedy SOB's

[Westside Guy]

I also am "old school" and want the human touch.

You can usually tell within the first 5 minutes whether or not your salesperson is a jerk. Luckily I have a fabulous one at my Ft. Lauderdale dealership who always gives me a 110% effort and has saved me money, I know he's working on my behalf!

[RM7]

99.9% of people do not want to deal with sales people and put up with their bullshit.

Yes, they need a place to get the car fixed. That's it. It doesn't need to sell cars.