Widespread Connected Drive outage? Are you affected?

redhot47fla · 05-09-2019, 03:26 PM

It’s no secret that the Connected Drive app and in-car services are, shall we say, glitchy and undependable, but the system reportedly has suffered a general outage at least since the beginning of this week.

Some reports associate this outage with an attempt by BMW to reprogram the entire system and a failure to bring it back up, but regardless, many users - including me - can’t get it to work at all now.

Some users say the outage also has knocked out their CarPlay capability. Some, including me, have been unable to use the in-car WiFi system.

Are any of you experiencing similar things? Alternately, are any of you finding that these service are working normally?

DanG · 05-09-2019, 07:34 PM

Mine is working fine. No problem at all this week.

redhot47fla · 05-09-2019, 07:56 PM

Thanks. That helps a little. It seems that certain categories of cars have retained their Connected Drive service - and others haven't.

m3bs · 05-09-2019, 08:02 PM

I couldn’t get it to work for a while yesterday. I logged out and back in, and it started working. Could just be coincidence.

MmmmmM2 · 05-09-2019, 10:45 PM

I rarely use mine at all.

CLABRO · 05-10-2019, 12:23 PM

I haven't had any issues with mine.

mptpa · 05-10-2019, 01:10 PM

I just got my 850 and could not set up anything. Called BMW CUSTOMER relations and as my CA said, they have a server outage and said should be back up by early next week. I did tell them it is quite amateurish not to be able to fix this within an hour.

Animal Farm · 05-10-2019, 01:18 PM

https://9to5mac.com/2019/05/09/bmw-carplay-outage/

redhot47fla · 05-10-2019, 02:46 PM

Quote:

Originally Posted by mptpa

I just got my 850 and could not set up anything. Called BMW CUSTOMER relations and as my CA said, they have a server outage and said should be back up by early next week. I did tell them it is quite amateurish not to be able to fix this within an hour.

I believe that the 850 has special problems regarding ConnectedDrive. I've been troubleshooting this with various people at BMW. I'll report back if/when I figure it out.

redhot47fla · 05-10-2019, 03:01 PM

Quote:

Originally Posted by mptpa

I just got my 850 and could not set up anything. Called BMW CUSTOMER relations and as my CA said, they have a server outage and said should be back up by early next week. I did tell them it is quite amateurish not to be able to fix this within an hour.

Does your in-car Wi-Fi connect to the outside world? Mine doesn't. I think that's related to the ConnectedDrive screw-up.

Profssor · 05-10-2019, 04:12 PM

Mine stopped working and still does not work.

P1 · 05-11-2019, 10:13 AM

People actually use that? Interesting.

redhot47fla · 05-11-2019, 01:47 PM

Quote:

Originally Posted by P1et

People actually use that? Interesting.

Here in Florida, the Climatize Now pre-conditioning function can be particularly useful, when ConnectedDrive is working, which is practically never.

In addition, the Destination navigation function can be useful (though I know that there are other ways - in theory - to get destination addresses into the car).

Also, though no one at BMW seems to know for sure, ConnectedDrive may (or may not) need to function for the in-car wi-fi hotspot to function, and that's important to my grandkids.

Basically, I'm one of those weirdos who likes all the functions to function, sometimes just out of principle.

pikkagtr · 05-11-2019, 01:59 PM

Bay area here
Working fine afaik

mptpa · 05-11-2019, 04:29 PM

Quote:

Originally Posted by redhot47fla

Quote:

Originally Posted by mptpa

I just got my 850 and could not set up anything. Called BMW CUSTOMER relations and as my CA said, they have a server outage and said should be back up by early next week. I did tell them it is quite amateurish not to be able to fix this within an hour.

Does your in-car Wi-Fi connect to the outside world? Mine doesn't. I think that's related to the ConnectedDrive screw-up.

Nope :-(

DCee · 05-11-2019, 05:07 PM

I purchased a new X5 in November that had so many problems the factory order me a new one and replaced it after four weeks. The connected drive is the buggiest thing I have personally dealt with since Windows 3.11. Now this outage. I can't use CarPlay or get any data over WIFI. I predict the initial quality rating of the 2019 X5 will land below Land Rover because frankly that is where it belongs.

particulardude · 05-12-2019, 09:20 AM

traffic wasn't working most of last week - popped back on Friday

SteveinArizona · 05-12-2019, 09:43 AM

I used mine yesterday to put in a nav destination and it worked perfectly. It also connected to my car and showed me the charge on my hybrid battery.

redhot47fla · 05-13-2019, 07:41 AM

Quote:

Originally Posted by SteveinArizona

I used mine yesterday to put in a nav destination and it worked perfectly. It also connected to my car and showed me the charge on my hybrid battery.

That’s good news, though mine also handles destinations and car location, but nothing else.

Send it a remote order to honk the horn, flash the headlights or lock/unlock the doors. I hope it works, but it may not.

Mdlooker · 05-14-2019, 10:42 PM

I was having these problems in December. If I can recall, I believe everything went okay after I deleted the App, reinstalled, and signed in.

05-09-2019, 03:26 PM	#1
redhot47fla Captain 869 Rep 622 Posts Drives: '24 iX M60, '24 X6 40i ordered Join Date: Dec 2018 Location: North Florida iTrader: (0)	Widespread Connected Drive outage? Are you affected? It’s no secret that the Connected Drive app and in-car services are, shall we say, glitchy and undependable, but the system reportedly has suffered a general outage at least since the beginning of this week. Some reports associate this outage with an attempt by BMW to reprogram the entire system and a failure to bring it back up, but regardless, many users - including me - can’t get it to work at all now. Some users say the outage also has knocked out their CarPlay capability. Some, including me, have been unable to use the in-car WiFi system. Are any of you experiencing similar things? Alternately, are any of you finding that these service are working normally? __________________ - 2024 X6 40i, Carbon Black/Silverstone, M-Sport, Executive, DAPP, Climate, Air Suspension, etc. PCD. - 2024 iX M60, Blue Ridge Mountain/Oyster, DAPP, Luxury Package. - Retired: Six previous BMWs. - Retired: Three Lexuses.
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05-09-2019, 07:34 PM	#2
DanG Major General 11521 Rep 7,175 Posts Drives: 2018 M2 AW DCT Join Date: Aug 2012 Location: Seattle, WA iTrader: (1) Garage List 2018 BMW M2 [8.01]	Mine is working fine. No problem at all this week.
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05-09-2019, 07:56 PM	#3
redhot47fla Captain 869 Rep 622 Posts Drives: '24 iX M60, '24 X6 40i ordered Join Date: Dec 2018 Location: North Florida iTrader: (0)	Thanks. That helps a little. It seems that certain categories of cars have retained their Connected Drive service - and others haven't. __________________ - 2024 X6 40i, Carbon Black/Silverstone, M-Sport, Executive, DAPP, Climate, Air Suspension, etc. PCD. - 2024 iX M60, Blue Ridge Mountain/Oyster, DAPP, Luxury Package. - Retired: Six previous BMWs. - Retired: Three Lexuses.
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05-09-2019, 08:02 PM	#4
m3bs Captain 65 Rep 660 Posts Drives: 95 S54 M3, X5, GT4, GR Corolla Join Date: Feb 2008 Location: North Augusta, SC iTrader: (1)	I couldn’t get it to work for a while yesterday. I logged out and back in, and it started working. Could just be coincidence.
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05-09-2019, 10:45 PM	#5
MmmmmM2 Colonel 2670 Rep 2,465 Posts Drives: 2021 M2C Join Date: Mar 2019 Location: Claremont, CA iTrader: (0) Garage List 2016 Mazda CX-5 [0.00] 2021 BMW M2C [0.00]	I rarely use mine at all.
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05-10-2019, 12:23 PM	#6
CLABRO THUNDER UP! 265 Rep 292 Posts Drives: BMW M Sport G30 Join Date: Apr 2017 Location: Tulsa, Oklahoma iTrader: (1) Garage List 2017 BMW 530i M Spo ... [0.00] 2012 Lifted Ford F150 [10.00] 2003 Ford SVT Musta ... [10.00]	I haven't had any issues with mine. __________________ G30 l Alpine White l M Sport Package l Executive Tier l Icon Adaptive Full LED Headlights l Mocha Nappa Leather l Multi-Contour Seats l Drivers Assistance Package l Drivers Assistance Plus Package l Dynamic Handling Package l Parking Assistance Package l Bowers & Wilkins Diamond Surround Sound System l M Sport Brakes l Apple Carplay
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05-10-2019, 01:10 PM	#7
mptpa Lieutenant 252 Rep 487 Posts Drives: 2019 M850i Join Date: May 2014 Location: Tampa, FL iTrader: (0)	I just got my 850 and could not set up anything. Called BMW CUSTOMER relations and as my CA said, they have a server outage and said should be back up by early next week. I did tell them it is quite amateurish not to be able to fix this within an hour. __________________ 2019 M850i (ED Mar 2019) Sonic Speed Blue/Fiona Red/Black 2018 X4 M4.0 blue/white (wife?s) 2015 i8 (Feb 2016) White Pure Impulse (SOLD) 2015 M4 (ED Aug 2014) Austin Yellow/Sakhir Orange, EXEC, DCT, LED, Driver Assist (SOLD) 2015 328GT (ED Apr 15), White, loaded (Wife's) 2012 X3 2.8, Dark Blue/Red (Wife's SOLD) Retired: 2011 535i, ED / 2008 335is / 2006 525i ED, 2003 525i ED / 2002 Audi TT
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05-10-2019, 01:18 PM	#8
Animal Farm Private First Class 90 Rep 151 Posts Drives: BMW F30/Volvo XC90II T6 Join Date: Jan 2017 Location: South-east, USA iTrader: (0)	https://9to5mac.com/2019/05/09/bmw-carplay-outage/
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05-10-2019, 04:12 PM	#11
Profssor New Member 41 Rep 26 Posts Drives: 2013 BMW 550i Join Date: May 2019 Location: North Carolina iTrader: (0)	Mine stopped working and still does not work.
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05-11-2019, 10:13 AM	#12
P1 Lieutenant General 11735 Rep 11,191 Posts Drives: 2004 3/4 ton Duramax Join Date: Aug 2007 Location: United States iTrader: (1)	People actually use that? Interesting.
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05-11-2019, 01:59 PM	#14
pikkagtr Go Spurs Go 3998 Rep 2,919 Posts Drives: '22 GR Z4 Coup '06 Z4M Rdster Join Date: Jan 2015 Location: Bay Area iTrader: (-1)	Bay area here Working fine afaik
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05-11-2019, 05:07 PM	#16
DCee New Member 11 Rep 6 Posts Drives: 2019 X5 Join Date: Dec 2018 Location: Texas iTrader: (0)	Just Another BMW Cluster I purchased a new X5 in November that had so many problems the factory order me a new one and replaced it after four weeks. The connected drive is the buggiest thing I have personally dealt with since Windows 3.11. Now this outage. I can't use CarPlay or get any data over WIFI. I predict the initial quality rating of the 2019 X5 will land below Land Rover because frankly that is where it belongs.
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05-12-2019, 09:20 AM	#17
particulardude Lieutenant 383 Rep 462 Posts Drives: LR4 \| L405 SC SWB Join Date: Dec 2009 Location: Chicago iTrader: (0)	traffic wasn't working most of last week - popped back on Friday __________________ "... if he fails, at least he fails while daring greatly, so that his place shall never be with those cold and timid souls who knew neither victory nor defeat.” —Theodore Roosevelt Instagram@particulardude
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05-12-2019, 09:43 AM	#18
SteveinArizona Brigadier General 3101 Rep 4,210 Posts Drives: BMW 530e Join Date: Jul 2016 Location: Greater Phoenix iTrader: (0)	I used mine yesterday to put in a nav destination and it worked perfectly. It also connected to my car and showed me the charge on my hybrid battery.
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05-14-2019, 10:42 PM	#20
Mdlooker Private 20 Rep 71 Posts Drives: F16 Join Date: Aug 2018 Location: East Coast iTrader: (0)	I was having these problems in December. If I can recall, I believe everything went okay after I deleted the App, reinstalled, and signed in.
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