Digital Key Plus on Android keeps disconnecting

Kromans1 · 08-31-2023, 08:38 AM

So far I've been very disappointed with DKP on my Samsung Galaxy S21 Ultra. It is very far from being reliable. I'm annoyed it has to go through Samsung Wallet, which seems to disconnect all the damn time, and for no reason.

When it disconnects, there's no way of just tapping to force it to make the connection. I've tried updating my Google Play System, the MyBMW and the Samsung Wallet apps. I think I'm supposed to just keep setting it up with both key fobs, and who has time for that?

I'd love it if it worked more than 30% of the time. Does anyone have any workarounds or solutions?

plehrman · 08-31-2023, 05:19 PM

I'm having the same issue on my pixel 6 pro and opened a support ticket. You should call BMW genius and open a ticket with them.

BMWZ4 · 08-31-2023, 09:08 PM

Interesting. Wife's had zero issues with hers on Pixel 6. Works perfectly for her otherwise I would've heard about it guaranteed 😜

megamit · 09-01-2023, 01:41 PM

I have a similar issue with my Pixel 6 Pro. It will randomly stop working, although the normal nfc digital key always still works in my case as well as the control over bluetooth in the quick settings. This means i can still drive my car but its just not wireless.
Sometimes i get a message about bluetooth connection being interrupted and after that it stops working always after that.
I do have a fix that eventually works everytime without repairing.

First walk out of range of the car, fully restart the phone, unlock the phone after it starts then wait a minute for the phone to do things.
It will work after that.
My typical routine when it stops working again is to get in the car with the plain digital key (touch phone to door handle to unlock then place in cradle to start).
Then restart my phone at my destination after i lock the car and im out of range.

plehrman · 09-01-2023, 07:00 PM

Quote:

Originally Posted by megamit

I have a similar issue with my Pixel 6 Pro. It will randomly stop working, although the normal nfc digital key always still works in my case as well as the control over bluetooth in the quick settings. This means i can still drive my car but its just not wireless.
Sometimes i get a message about bluetooth connection being interrupted and after that it stops working always after that.
I do have a fix that eventually works everytime without repairing.

First walk out of range of the car, fully restart the phone, unlock the phone after it starts then wait a minute for the phone to do things.
It will work after that.
My typical routine when it stops working again is to get in the car with the plain digital key (touch phone to door handle to unlock then place in cradle to start).
Then restart my phone at my destination after i lock the car and im out of range.

Interesting. Mine has never worked.

pmark837 · 09-07-2023, 12:22 AM

Pixel 6 pro here, haven't had issues. But i was once away on vacation for 3 weeks had never logged into the BMW app so i had to log back in and everything came back on with no problems.

Although if i'm straight up driving with the phone, it'll sometimes randomly tell me my key is missing and come back.

tex2670 · 09-07-2023, 11:54 AM

Quote:

Originally Posted by Kromans1

Does anyone have any workarounds or solutions?

Switch to iPhone.....?

mingzhao720 · 12-10-2023, 07:45 PM

Quote:

Originally Posted by plehrman

I'm having the same issue on my pixel 6 pro and opened a support ticket. You should call BMW genius and open a ticket with them.

What's the point of opening a support ticket? What they going to do?

plehrman · 12-31-2023, 01:03 PM

Quote:

Originally Posted by mingzhao720

What's the point of opening a support ticket? What they going to do?

They can walk you through troubleshooting steps. Mine has been working ok since the A14 update, probably works about 80% of the time now.

Heera · 01-07-2024, 08:44 AM

Hi all. I have a Samsung Galaxy Fold5, which I think came out in September 2023. The same month my new BMW x1 was delivered. Now for some reason I keep getting a message saying this device is not compatible with setting up my digital Key. I have the latest updates on both the android OS, and the wallet. Can anyone advise. It shouldn't matter If I'm not the main user right?

08-31-2023, 08:38 AM	#1
Kromans1 First Lieutenant 183 Rep 338 Posts Drives: Chevy Equinox --> BMW X1? Join Date: Jul 2022 Location: Massachusetts iTrader: (0)	Digital Key Plus on Android keeps disconnecting So far I've been very disappointed with DKP on my Samsung Galaxy S21 Ultra. It is very far from being reliable. I'm annoyed it has to go through Samsung Wallet, which seems to disconnect all the damn time, and for no reason. When it disconnects, there's no way of just tapping to force it to make the connection. I've tried updating my Google Play System, the MyBMW and the Samsung Wallet apps. I think I'm supposed to just keep setting it up with both key fobs, and who has time for that? I'd love it if it worked more than 30% of the time. Does anyone have any workarounds or solutions? Attached Images
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08-31-2023, 05:19 PM	#2
plehrman Private 37 Rep 76 Posts Drives: BMW X1 28i 2023 Join Date: Apr 2023 Location: Connecticut, USA iTrader: (0)	I'm having the same issue on my pixel 6 pro and opened a support ticket. You should call BMW genius and open a ticket with them.
	Appreciate 1 Kromans1182.50 Quote

08-31-2023, 09:08 PM	#3
BMWZ4 Major General 1926 Rep 5,115 Posts Drives: '23 X1/'23 Allroad Progressiv Join Date: Apr 2010 Location: Toronto iTrader: (1)	Interesting. Wife's had zero issues with hers on Pixel 6. Works perfectly for her otherwise I would've heard about it guaranteed 😜 __________________ '11 Z4 30i (retired);'11 X3 28i (retired); '15 M235i Stage 1 Dinan (recalled & crushed); '16 M235i Stage 3 Dinan (retired); '15 X3 28i (retired); '14 328i (retired), 2019 X3M40i (retired); Loaded '18 X1 (retired); Loaded '20 X3MC DG, Black/Tan Merino (retired); Loaded '23 X1 Cape York green and Red/Black interior; '23 Audi A4 Allroad Progressiv
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09-01-2023, 01:41 PM	#4
megamit New Member 9 Rep 7 Posts Drives: BMW iX1 U11, Ford EcoSport Join Date: Apr 2023 Location: UK iTrader: (0)	I have a similar issue with my Pixel 6 Pro. It will randomly stop working, although the normal nfc digital key always still works in my case as well as the control over bluetooth in the quick settings. This means i can still drive my car but its just not wireless. Sometimes i get a message about bluetooth connection being interrupted and after that it stops working always after that. I do have a fix that eventually works everytime without repairing. First walk out of range of the car, fully restart the phone, unlock the phone after it starts then wait a minute for the phone to do things. It will work after that. My typical routine when it stops working again is to get in the car with the plain digital key (touch phone to door handle to unlock then place in cradle to start). Then restart my phone at my destination after i lock the car and im out of range.
	Appreciate 2 Kromans1182.50 plehrman37.00 Quote

09-07-2023, 12:22 AM	#6
pmark837 Private First Class 170 Rep 186 Posts Drives: BMW X3 M Comp, Audi S5 Coupe Join Date: Aug 2021 Location: USA iTrader: (0) Garage List 2023 BMW X1 M Sport [0.00] 2022 BMW X3 M Compe ... [0.00] 2013 Audi S5 Coupe [0.00]	Pixel 6 pro here, haven't had issues. But i was once away on vacation for 3 weeks had never logged into the BMW app so i had to log back in and everything came back on with no problems. Although if i'm straight up driving with the phone, it'll sometimes randomly tell me my key is missing and come back. __________________ In my garage: 2022 BMW X3 M Competition - Toronto Red 2023 BMW X1 M Sport - Portimao Blue 2013 Audi S5 Coupe - Misano Red
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01-07-2024, 08:44 AM	#10
Heera New Member 0 Rep 9 Posts Drives: X1 Join Date: Jan 2024 Location: West Yorkshire iTrader: (0)	Hi all. I have a Samsung Galaxy Fold5, which I think came out in September 2023. The same month my new BMW x1 was delivered. Now for some reason I keep getting a message saying this device is not compatible with setting up my digital Key. I have the latest updates on both the android OS, and the wallet. Can anyone advise. It shouldn't matter If I'm not the main user right?
	Appreciate 0 Quote