BMW NA Announces 2025 Best BMW Dealerships (Center of Excellence Award Winners)

Herofmine · 04-15-2025, 01:11 PM

Quote:

Originally Posted by cfm56d7b

I always had great experience with Irvine BMW. Sewell BMW in Plano is now my local dealer.

They are rip off, their service prices higher than national average and quality of work not that good, just for simple aligment for any car I owned had to go back 3 times, also charged $750 for freon refill on x5m, I no longer go there unless it’s warranty work.
Bmw Dallas and McKinney always gives better service $

///M TOWN · 04-15-2025, 01:13 PM

Quote:

Originally Posted by Innovade

Indeed. They are all terrible.

Customer services in general is hit or miss in Washington state.

While in Georgia the service I experienced was on an entirely different level.

The GM of Seattle BMW is a BMW enthusiastic, and he is personally active in the car community as well as BMWCCA, and I think he does his best to set the bar as high as possible. Huge props to London.

DanG · 04-15-2025, 01:18 PM

Quote:

Originally Posted by Scrapula

I’m surprised because BMW Seattle is great. The dealership in Lynnwood is awful and they are the same ownership as the dealer in Eugene, OR that made the list.

I have used BMW Seattle for years. They have been great to work with.

Bineyd · 04-15-2025, 01:27 PM

Quote:

Originally Posted by JMD

Not one BMW dealership in the Richmond VA/Northern VA/MD area made the list!
I'm talking about some six dealerships! Heck, one them is nearly the size of the other 5 combined!

Not a single one! I’ve had good experiences with Rockville and Passport.

hufington · 04-15-2025, 01:39 PM

Paul Miller BMW (Wayne, NJ) is really good.

jdhiro · 04-15-2025, 01:55 PM

Quote:

Originally Posted by DanG

I have used BMW Seattle for years. They have been great to work with.

+1, I'm a repeat Seattle BMW customer for years. Generally a great team over there that keeps me coming back.

ubercruise · 04-15-2025, 01:57 PM

None in Arizona, which checks out lol.

chicagofan00 · 04-15-2025, 02:23 PM

Quote:

Originally Posted by ubercruise

None in Arizona, which checks out lol.

It’s definitely hit or miss here in AZ. I’ve dealt with some great people and then dealt with some real duds as well across Chapman Chandler & Camelback and BMW NS. Yet to deal with the others in the state though.

spaceage · 04-15-2025, 02:23 PM

Does anybody know how many of these are owned by Lithia? They seem to have a knack for crushing the soul of any dealership they buy. I'd like to be proven wrong...

ubercruise · 04-15-2025, 02:25 PM

Quote:

Originally Posted by chicagofan00

It’s definitely hit or miss here in AZ. I’ve dealt with some great people and then dealt with some real duds as well across Chapman Chandler & Camelback and BMW NS. Yet to deal with the others in the state though.

Yeah I haven’t been to NS or camelback but Chandler has been pretty subpar to say the least. I know camelback is also a Chapman property so I was gonna try NS next; however I’ve also heard people who’ve had issues with them too.

Maybe a day trip to Tucson would be in order lol.

chicagofan00 · 04-15-2025, 02:28 PM

Quote:

Originally Posted by ubercruise

Yeah I haven’t been to NS or camelback but Chandler has been pretty subpar to say the least. I know camelback is also a Chapman property so I was gonna try NS next; however I’ve also heard people who’ve had issues with them too.

Maybe a day trip to Tucson would be in order lol.

I just recently worked with Justin over at Chapman BMW on Camelback for my i4 and he was great to work with. Did the whole deal over DM on Instagram. He was even willing to go above and beyond with regards to delivery of the car, etc. Justinsbmws on Instagram if you want to connect with him.

PlainEnvelopes · 04-15-2025, 02:37 PM

Wish I would have used BMW of Carlsbad for my allocation. They get a lot.

jri_21 · 04-15-2025, 02:40 PM

Quote:

Originally Posted by Alpine300zhp

Oh boy, Braman BMW on the list again. All of the Florida people know that is a joke. I won’t rehash my negative spin on Braman again like I did a few years ago when they got the award. My post back then nearly broke fest.

You are absolutely correct! ✅ 💯
I was about to write something very similar.

F32Fleet · 04-15-2025, 02:50 PM

Quote:

Originally Posted by fcman

Congrats to United, I bought my M2 from them but used them for service on my 135i before and they have always treated me right. Well deserved

Agree

ubercruise · 04-15-2025, 02:50 PM

Quote:

Originally Posted by chicagofan00

I just recently worked with Justin over at Chapman BMW on Camelback for my i4 and he was great to work with. Did the whole deal over DM on Instagram. He was even willing to go above and beyond with regards to delivery of the car, etc. Justinsbmws on Instagram if you want to connect with him.

Thanks, will have to reach out next time. Both the salesman I had and the service advisor were completely clueless about my car when I was buying or taking it in and had some pretty poor business practices in general.

sarfraz1997 · 04-15-2025, 03:09 PM

My experience with Schomp in CO, while buying a CPO hasn’t been anything to feel good about tbh. Their refurb as part of CPO was sub-par, terrible body job, panel gaps, shitty paint job. They don’t communicate well, they can’t stick to their committed date, not super convinced they did everything they were supposed to as part of the CPO process. They advertised a car as CPO before starting the CPO process, found out it’s going to be an expensive job, increased the price of the car after making me wait for weeks after I paid the deposit when they realised CPO-ing this car was going to be more expensive than they thought.

Service wise, in CO, from my experience:
1. Gebhardt for quality of work

2. Schomp for ease of getting a loaner (Genhardt has a 3-5 weeks lead time, Denver Downtown has a lead time of 2-4 weeks)

3. Denver downtown for nothing, their diagnosis for issues you report is absurdly illogical, makes me wonder if they don’t want to work for warranty rates or if their techs/foremen just aren’t knowledgeable with the cars.

mikedin2001 · 04-15-2025, 03:18 PM

Grapevine… I drove 3 hours from Austin for a CPO 540i only to see a dent the size of a baseball, cracked front bumper, swirl marks, and scrapes on the edges of all the doors. They didn’t disclose any of this.

moriluvatar · 04-15-2025, 03:23 PM

Quote:

Originally Posted by DanG

Hmm. No Washington dealers on the list.

I’ve had a really good experience at BMW Northwest

moriluvatar · 04-15-2025, 03:24 PM

The other experience I’ve had that was really good was BMW Camarillo because of their ability to sell ultimate care and vehicle service contracts for a hell of a lot less than anywhere else.

psuibmw · 04-15-2025, 03:43 PM

Quote:

Originally Posted by Bineyd

Not a single one! I’ve had good experiences with Rockville and Passport.

Not anymore … my recent experience with almost all the DMV area dealers have been all bad. We are talking about dealers that used to be top of the top …

wesleyan92 · 04-15-2025, 03:56 PM

Quote:

Originally Posted by Reddy22

Nothing will beat a Sewell BMW

Sewell is on my shitlist.

I have bought and leased 6 BMWs from them and they jerked me around over $45 a month on my M8 lease.

They did this knowing we were getting my wife’s X7 swapped out in 2 months.

I went out of state for both the cars and I have stopped taking my cars to them for service.

F Sewell.

Reddy22 · 04-15-2025, 04:04 PM

Quote:

Originally Posted by wesleyan92

Sewell is on my shitlist.

I have bought and leased 6 BMWs from them and they jerked me around over $45 a month on my M8 lease.

They did this knowing we were getting my wife’s X7 swapped out in 2 months.

I went out of state for both the cars and I have stopped taking my cars to them for service.

F Sewell.

Oof. I’ve always had a great experience w them. I got my m2 from Sewell Plano. I live in houston and everything was great from order to delivery

04-15-2025, 01:39 PM	#27
hufington Lieutenant Colonel 4822 Rep 1,844 Posts Drives: 2022 X5 m50i Join Date: Mar 2010 Location: North East iTrader: (0) Garage List 2022 BMW X5 M50i [9.75] 2024 Mercedes S580 AMG [10.00]	Paul Miller BMW (Wayne, NJ) is really good. __________________ 25 G70 760i Msport 25 RR SV E2 RETIRED BMWs: '23 F92 M8 Comp / '22 G05 X5 m50i / '18 F15 X5 50i / '16 F10 550xi / '13 BMW F10 535i / '07 E64 630i / '03 E65 745i / '95 E34 540i / '89 E30 M3
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04-15-2025, 01:57 PM	#29
ubercruise Lieutenant 989 Rep 539 Posts Drives: 2024 iX 50 Join Date: Jan 2024 Location: PHX, USA iTrader: (0)	None in Arizona, which checks out lol. __________________ 2024 iX xDrive50 \| Dark Graphite Metallic \| Black Int. \| DAPP \| Conv. \| Sport / 21" DB \| 07/2024.50
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04-15-2025, 02:23 PM	#31
spaceage Second Lieutenant 291 Rep 260 Posts Drives: 23 X6MC/22 M3/18 M4C/01 Z3 3.0 Join Date: Sep 2019 Location: ID iTrader: (0)	Does anybody know how many of these are owned by Lithia? They seem to have a knack for crushing the soul of any dealership they buy. I'd like to be proven wrong...
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04-15-2025, 02:37 PM	#34
PlainEnvelopes Private 38 Rep 84 Posts Drives: BMW M3 G80 Join Date: Jun 2024 Location: LA iTrader: (0)	Wish I would have used BMW of Carlsbad for my allocation. They get a lot.
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04-15-2025, 03:09 PM	#38
sarfraz1997 New Member 63 Rep 72 Posts Drives: '22 BMW M550i, '24 VW ID.4 Join Date: Jun 2024 Location: United States iTrader: (0)	My experience with Schomp in CO, while buying a CPO hasn’t been anything to feel good about tbh. Their refurb as part of CPO was sub-par, terrible body job, panel gaps, shitty paint job. They don’t communicate well, they can’t stick to their committed date, not super convinced they did everything they were supposed to as part of the CPO process. They advertised a car as CPO before starting the CPO process, found out it’s going to be an expensive job, increased the price of the car after making me wait for weeks after I paid the deposit when they realised CPO-ing this car was going to be more expensive than they thought. Service wise, in CO, from my experience: 1. Gebhardt for quality of work 2. Schomp for ease of getting a loaner (Genhardt has a 3-5 weeks lead time, Denver Downtown has a lead time of 2-4 weeks) 3. Denver downtown for nothing, their diagnosis for issues you report is absurdly illogical, makes me wonder if they don’t want to work for warranty rates or if their techs/foremen just aren’t knowledgeable with the cars. __________________ 2022 BMW M550i \| Black Sapphire Exterior with Black Nappa Interior and Black Piano Trims with Anthracite Alcantara Headliner \| DHP \| DAP \| Executive \| 20" 846M \| M 50 years \| Ventilated, Massaging and Heated Front Seats \| Rear Heated Seats Last edited by sarfraz1997; 04-15-2025 at 03:18 PM..
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04-15-2025, 03:18 PM	#39
mikedin2001 Registered 0 Rep 3 Posts Drives: M440ix Portimao Blue Lasers Join Date: Jan 2025 Location: Texas iTrader: (0)	Grapevine… I drove 3 hours from Austin for a CPO 540i only to see a dent the size of a baseball, cracked front bumper, swirl marks, and scrapes on the edges of all the doors. They didn’t disclose any of this.
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04-15-2025, 03:24 PM	#41
moriluvatar Captain 1461 Rep 687 Posts Drives: bimmer! Join Date: Jun 2024 Location: Seattle WA iTrader: (0)	The other experience I’ve had that was really good was BMW Camarillo because of their ability to sell ultimate care and vehicle service contracts for a hell of a lot less than anywhere else.
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