[BTM]

I can vouch for Ryan Burton but not Bill Jacobs. Very honest and prompt, unlike my other experiences with BJ (lol) sales and service. Time for him to get a job in the NW burbs where I am

[SPC LV]

Glad to see Otto's BMW on there. I go out of the way to take my car there instead of going to shitty ass Union Park BMW right around the corner. Way to go Otto's.

[tekmoe]

LOL. In my entire 12 years of owning numerous cars and bikes, I've either done the work myself or taken them to an independent shop. Unless you personally know the mechanic at the dealership who will be working on your car, I'd stay as far away as possible. Just my 2 cents...

[M3Bahn]

Originally Posted by Crazy Bimmer

wow im shocked. Elmhurst seems to have the worst reputation among the locals here.

No idea how they made the list!

Yeah well...l I would still go by your own research and recommendations.

[N55]

Mine's on there!!! Bobby Rahal BMW!! FTW!

[ALPINE6SPD]

Originally Posted by tony20009

Are the members of the list the ones that generate the most profits or the ones that have the happiest customers? I suspect it's the former which can be achieved without necessarily being what a consumer would most value in a dealership. Although the winning dealers must surely do enough to keep customers happy, or at least coming back, in order to actually sell vehicles.

I can tell you that I work for Flemington BMW and I know that we are on the list and are at the top for customer service in sales and service. Profit is a very small part of it from my understanding. I have been with Flemington for almost 7 years now and we didnt win it until the past 3 years. Before that our customer satisfaction ws good but not exeplary like it is now. Ask anyone about what they think of Flemington BMW, as well as what they think of me as as a CA on these forums here and see what they say. Our reviews here on e90post speak for themselves.

We have won it 3 years in a row and have had nothing but excelent ratings in customer service year after year. We also give a very fair price on the cars we sell if you ask any of the 12+ people I have sold cars to here on the forums. It is a very hard award to win that looks at all of the aspects running a dealership the proper way and I can tell you customer service is the biggest percentage of the final score. Hope this helps.