[Alpine300zhp]

Originally Posted by RickFLM4

I don't recall who I dealt with but they were they only other dealer I spoke with who I would call again (aside from Melbourne where I got my car). I'll see if I can find a name in my emails but not sure I still have them.

No worries. I gave him the contact name.

[Alpine300zhp]

Originally Posted by DCastaneda

I will second that claim. Pines BMW has been the best sales experience for me in FL. Have not had a chance to try their service yet.

I agree. I also buy from Pines. My contact is Les Cutler. BTW, if anyone tries to contact Les, they should know that he is out of the office until sometime in April.

[MachinesWithSouls]

Originally Posted by FadyDizzle

I use BMW of Freehold in NJ and I'd agree, they deserve some top honors, glad to see them there.

I've had less than stellar experiences at there service department, but sales has been excellent.

[SilverstoneGuy]

Of note- no SF Bay Area dealerships on the list. With a thousand billionaires in the neighborhood, I guess the big $ are buying Lambo's, Ferrari's, McLaren's and the omnipresent Teslas. You'd think BMWUSA would be bending over backwards to offer great sales and service to tap into this crazy wealth but I guess the "bean counters" figure it's just not worth it. Oh well, there are many internet deals and indie mechanics super qualified.

Of note- a shout out to Steve Hooper at Peter Pan BMW repair. With what little support corporate gives him, he is a true pro. He's been there for my M6's and M5's and is going to get to know my M3 I'm sure.

[CRtoE92]

Surprised southbay is in

That dealership is fucking wack especially service dept

[UPSROD]

Originally Posted by F30lolz

BMW of the Hudson Valley? They've must have changed as I was going to purchase a new X1 from them back in 2013 before I moved to FL but they were sharks to the max. Small dealership but I guess good for them. Surprised Prestige BMW wasn't on the list.

Prestige's eBay rating just went up from 40% to 50%...they should be banned from eBay!

[Speed-NYC]

Originally Posted by IndotagSwizz

basically every dealership in NJ, NY or CA....lol I'm guessing sales numbers is what matters the most...there must be some serious scams going on in most of these dealers

Not even close, there are many many more dealerships here. Im not surprised to see Manhattan there, they have been great during my purchase. A little expensive for service but when I take my car there its always a great experience.

[roccy_miyagi]

These are rewards of those customer surveys lol

[bmwmnation]

Originally Posted by MalibuBimmer

How the mighty have fallen.

Bob Smith in Calabasas used to be on that list, and once topped it. For the last 2 years it's gone, even as its neighboring dealerships get honored. It probably doesn't help that Bob Smith has squeezed its SAs and fired its sales staff several times in the last few years.

I used to work for bob smith, it's not nearly as good as it used to be, partly because matt smith left and now is a gm at rusnak lol.

[Meast]

Originally Posted by IndotagSwizz

basically every dealership in NJ, NY or CA....lol I'm guessing sales numbers is what matters the most...there must be some serious scams going on in most of these dealers

These are the guidelines for 2017 Center of Excellence.

[murphius1118]

Originally Posted by Jason

Attachment 1582456Woodcliff Lake, NJ – March 2, 2017... BMW of North America, LLC is announcing its annual Center of Excellence honors. We are pleased to award these 33 dealers as 2017 Center of Excellence winners. Excellent business performance and intense focus on customer service are what keep BMW of North America one of the most successful automotive companies in the U.S.

The dealers are measured against their peers on 12 Key Performance Indicators which include, Customer Orientation, Aftersales and Sales data. The data is then calculated to award the top 33 of the 342 BMW dealers based on their 2016 performance.

“I congratulate these 2017 Center of Excellence winners for their outstanding achievement,” said Ludwig Willisch, Head of BMW Group Region Americas. “Many on the list have earned COE honors in multiple years. The Center Of Excellence achievement is proof that these dealerships know how to delight their customers.”

2017 Center of Excellence Award Recipients (listed in alphabetical order)

A & L BMW, Monroeville, PA
BMW Concord, Concord, CA
BMW Northwest, Tacoma, WA
BMW of Alexandria, Alexandria, VA
BMW of Cape Cod, Hyannis, MA
BMW of Freehold, Freehold, NJ
BMW of Manhattan, New York, NY
BMW of Morristown, Morristown, NJ
BMW of Mt. Laurel, Mount Laurel, NJ
BMW of Murray, Murray, UT
BMW of Murrieta, Murrieta, CA
BMW of Myrtle Beach, Myrtle Beach, SC
BMW of Nashville, Nashville, TN
BMW of Rochester, Rochester, NY
BMW of San Antonio, San Antonio, TX
BMW of San Diego, San Diego, CA
BMW of San Rafael, San Rafael, CA
BMW of Schererville, Schererville, IN
BMW of Spokane, Spokane, WA
BMW of Springfield, Springfield, NJ
BMW of the Hudson Valley, Poughkeepsie, NY
BMW of Warwick, Warwick, RI
BMW Portland, Portland, OR
Center BMW, Sherman Oaks, CA
Irvine BMW, Irvine, CA
Kuni BMW, Beaverton, OR
Passport BMW, Suitland, MD
Rick Hendrick BMW Charleston, Charleston, SC
Rusnak BMW, Thousand Oaks, CA
South Bay BMW, Torrance, CA
Tomkinson Automotive, Fort Wayne, IN
Tulley BMW, Nashua, NH
West German BMW, Fort Washington, PA

Compare to last year's Best Dealership Award list.

Nice....I live 10 miles from West German BMW. Glad to see them on the list.

[MalibuBimmer]

Originally Posted by bmwmnation

I used to work for bob smith, it's not nearly as good as it used to be, partly because matt smith left and now is a gm at rusnak lol.

Matt was just rehired by his uncle. Back at Bob Smith as AGM.

[FaRKle!]

Originally Posted by SilverstoneGuy

Of note- no SF Bay Area dealerships on the list. With a thousand billionaires in the neighborhood, I guess the big $ are buying Lambo's, Ferrari's, McLaren's and the omnipresent Teslas. You'd think BMWUSA would be bending over backwards to offer great sales and service to tap into this crazy wealth but I guess the "bean counters" figure it's just not worth it. Oh well, there are many internet deals and indie mechanics super qualified.

Uh...

BMW Concord, Concord, CA
BMW of San Rafael, San Rafael, CA

[raysspl]

Good to see Center BMW in the list

[mullini]

Originally Posted by CRtoE92

Surprised southbay is in

That dealership is fucking wack especially service dept

Well I agree with that but the breakdown of the rating shows Service as only 10%, and many of the other categories reflect dealers' prowess at getting more $ from customers. So actually it's no surprise that South Bay BMW is on the list.

Recently my 2013 X1 needed its first oil change out of maintenance coverage, and due to being busy and also lazy I let my Japan-born partner take the X1 to South Bay BMW with strict instructions, "Oil change only." Thank god I was able to see his text at work when he let me know the SA had told him the oil change couldn't be done without new spark plugs and work on rear differential, for a bill over $1100. I texted in CAPS "GET THE X1 THE HELL OUT OF THERE" and he did.

Took the X1 to a AAA-highly rated all-makes shop where they did a full check for free (per AAA) and the synthetic oil change for $90. X1 is in great shape.

Never again on South Bay BMW service. I expect prices to be higher to cover their huge lot, loaners, car washes, etc. But that was some messed up BS they pulled.

[SD ///M4]

Originally Posted by mybostonjack

My 2003 M3, 2007 Z4 M coupe, 2013 X1 xDrive28i, 2016 M2 all from BMW of San Diego.

BMW of San Diego is on the list because they're the highest volume dealer in San Diego County. They are not an enthusiast-friendly dealer. We bought my wife's 2011 335is Coupe there with Euro Delivery and on the day we did redelivery, the GM was ranting and raving to us about all those boy racers who go and autocross and track their cars and then come in with warranty claims. Funny, I got the distinct impression that BMW encourages that. Also refuses to support the local BMW CCA chapter in any way, including not allowing us to place copies of our newsletter there. (This is because other BMW dealers advertise in it, but they don't, which they could.) Got some warranty work done there shortly after redelivery and never went there again.

When I e-mailed our previous CA, who sold us my wife's car and is now sales manager, for a price on a M4 Coupe for Euro Delivery, he couldn't even bother to reply, but had one of his minions get back to me with the second highest price quoted (BMW of Encinitas refused to budge below Euro MSRP). I bought my car from BMW of Irvine for $1,400 less than BMW of San Diego quoted me.

In contrast, BMW of El Cajon and BMW of Escondido actively support our chapter. BMW of El Cajon is the go-to dealer for service for enthusiasts in San Diego county.