[vinny84]

Originally Posted by PeterKBMW

I'm a client advisor with Sun Motor Cars BMW, we're #10 on the list. As many others have said, it is not just sales that gets you the title. It's the over all experience and some other aspects. Service has a huge part in this rating. Then there are items that you wouldn't see coming. Example: selling a vehicle to someone outside of your market actually hurts you in the standings. I found this out after I sold and shipped a 650xi Gran Coupé to Seattle, WA (we're in PA).

If anyone is near the Central PA area. See this guy right here! Pete will take care of you and is a fellow enthusiast. Can't wait to test drive the M235i next week buddy!

Congrats to Sun Motors making it to #10! Nothing but great experiences here

[N.S.A]

Originally Posted by M3ryder55

Had a bad experience. I think the ones listed in southern ca are bad how about that? Don't like to bash dealerships to give them a bad rep. Especially when it was their service workers. But than again the dealer is accountable for hiring such mediocrity.

I understand. But I agree with you, take customers complaints seriously

[PeterKBMW]

Originally Posted by vinny84

If anyone is near the Central PA area. See this guy right here! Pete will take care of you and is a fellow enthusiast. Can't wait to test drive the M235i next week buddy!

Congrats to Sun Motors making it to #10! Nothing but great experiences here

Thanks Vin!

We're a go for the event by the way. Just need to start reaching out to people and figure out a day.

[vinny84]

Originally Posted by PeterKBMW

Thanks Vin!

We're a go for the event by the way. Just need to start reaching out to people and figure out a day.

Sounds good!

[NCBebe]

Congrats to my dealership Hendrick BMW, my salesman Cam is awesome.

[savela]

Maybe growth based. Out dealership is number 9 but wasn't ranked last year and the one in Austin TX was top 10 but not ranked this year (same owner). At any rate, I'm proud my guys made it.

[Falafel Combo]

Have first hand experience dealing with

New f30 335i - 11. BMW of Ridgefield, Ridgefield, CT
CPO f30 335i - 12. Schomp BMW of Highlands Ranch, Highlands Ranch, CO

IMO, they have both earned these distinctions. It makes me wonder what the 1 - 10 guys are doing, since my experience at both of these dealerships has been transparent, very timely and exceptionally courteous. Good to see they have been recognized for that effort.

[ramuman]

This must be a list of dealers who make BMWNA the most money or had the most growth. Otherwise, how is there no BMW of South Atlanta or Steve Thomas BMW? Yawn.

[Wingman335]

After the way they screwed me over, I am so glad that Momentum BMW from Houston TX is not on this list.

[3rd party]

Originally Posted by earlfocht

Westchester BMW (#28) has a decent service department, but the salespeople are so curt, rude, and condescending every time, across multiple visits, that I've now driven further to Pace BMW in Mamaroneck to buy 3 cars. (Night and day difference with the sales staff. Pace is fantastic.)

Whatever criteria led to this must've excluded the salespeople being complete asses.

This statement doesn't match my experience at all. Bought 2 cars from Westchester BMW and their service advisors are rip-offs to the nth degree. They even lost the key to a car that was in for service. OTOH sales people have always been respectful and I dress like I have no money. lol

Recently went to Pace where my buddy got a really great deal, and the salesman is telling me the MF is .00159 and when confronted with .00130 gave me some BS story. They did find reality though in the end when presented w a realistic deal. Earlier had another salesperson at Pace that came straight from a frat party......kid gave me no confidence in knowing what he was doing.

Ended up leasing in CT at paces other dealership (Greenwich)so I can use MSD and NO salesperson in NY ever suggested that I do that so they are ALL concealing something of value to the customer. I had the worst salesperson ever at Greenwich so I came in on his day off and leased the car off the manager. Both dealerships where just bought by Penske btw.

Does your SA remind you to give high marks on the follow-up call?

Hendricks gave me a full and through response to an inquiry about a car I had an interest in a while back. It was impressive.

[Efthreeoh]

Originally Posted by npina

Vista BMW in south florida has always provided outstanding service... But yet I dont know the parameters used on this award.

Avoiding warranty costs back to BMW AG...

[Liquid2.0T]

Originally Posted by Technic

Not a single Florida dealer in that list.

Not surprised...

First post nailed it.

[mosborn78108]

Originally Posted by ShortShiftEnvy

Should probably consider changing the title of this post to indicate that only US dealers were considered for these awards.

The title says Best US Dealers

[Rminnicks]

Happy to be part of a team that really tries hard!

[Haywood]

Originally Posted by Bigiggs

How so? Where do you service your car?

Passport BMW of Marlow Heights, MD. On my 4th BMW. Would never go any where else. Never had a bad experience with either sales or service.

[s!ke]

East bay BMW does it again. I think that is like 15 years in a row now. I'm probably going to be getting my car from them

[s!ke]

On second thought. I migt try out Peter Pan BMW. Interesting. I missed them

[rohitsja]

Happy to see #16 Performance BMW on the list, live right across from them and have had no complaints so far.

[BMW F22]

Anyone here have experience with Peter Pan?

[Icedog_16]

Originally Posted by Technic

Not a single Florida dealer in that list.

Not surprised...

You got that right, brother. Reeves BMW in Tampa - awful (being nice). I have bought three (tried for four) and an Audi TT Roadster from them, not including the multiple cars my wives bought, plus about anothef $1.5M in cars from the rest of my family (my father gets a loaded 750iL every two years) and my brothers have bought four cars from them.

I tried to Pull Ahead and started the process on 7/20 hoping for a car late September to get my last three payments waived. I had asked for a Z4 3.5is blue over black and PDC. Not ordered and I got screwed out of Pull Ahead. Continued beating my head against the wall until January 2 (my lease was up on 1/10) when I sent an email to the sales manager for the same damn car. I get an email from BMWFS asking what's going on with my 335is. I tell them I ordered a car and they ask for the order number. I email the sales manager with their request and the response I get is 'What car? What spec?' After six months and change are you guys mental midgets?

Now I'm beyond upset. I ask him to make amends by dropping a couple grand of ordering an M235i. He says he can't make a business case for that - after all the BS I went through and incentives I otherwise lost on other cars and the fact that had he done so, they would hwve sold a loaded 750iL, an Audi S4, an X3, and either a Z4 or and M235i. Plus they'd have gotten my mint 335is with17k on the odo (13k under).

On top of that I had BMWFS firmly ensconced within my a$$ with almost daily harassment collection calls for their car that I can get THREE dealerships to do $hit. One I contacted four times, once in November saying that if they could get me a Z4 3.5is that wasn't my color at a good price I'd have taken it that day. No call and the car is still on their lot 100 days later. Apparently, everybody doesn't need the money. If so, why work? Jeez, I'd kiil for a laydown like me.

I ended up having to find a car online and assume a lease. How effin sad is that? I will be hard-pressed to ever give any of these fvckers my money again. I will even go out of my way to get my car maintained by someone other than them.

I haven't had an opportunity to contact BMW NA or the owner, but that is going to happen. In the meantime, I highly recommend avoiding this dealership. No business case for a 14-year customer who never even shopped them and played the against other dealers? Wow! Talk about delusional.

Reeves BMW in Tampa - caveat emptor!

[C230AMG]

BMW NA should bring out the worst dealers list to debate.

[WilliCO]

Originally Posted by alpinweiss 335i

CPO f30 335i - 12. Schomp BMW of Highlands Ranch, Highlands Ranch, CO

I bought a CPO 2005 E60 there back in 2007. It was a decent experience, although the guy who appraised my E53 X5 trade was a thug and asked me trick questions like whether I had the timing belt replaced on it yet.

I've passed by them on two new BMW purchases, though, and bought from another Denver dealer. Schomp is a no-haggle dealer, and they truly will not budge a dime on their price. This may be a more significant factor buying new, because their "one price" is usually right in the middle between invoice and MSRP. Meaning that it should be possible to do better.

The price on the CPO I bought was about right.