My Trips on BMW App

BMWBoris · 04-28-2024, 12:55 PM

My trips on the BMW app have been working fine then last Tuesday they have just stopped. My privacy data is all ticked and all other functions are being downloaded from the car to the BMW app.
Has anyone else experienced this anomaly ?
Any suggestions to get it working again?

Tunners · 04-28-2024, 01:14 PM

Had it happen a few times. I take my phone into the car turn ignition on then connect phone to the car via Bluetooth and WiFi, that usually sorts mine.
Edit
Forgot to say I then turn my phone off and back on again.

BMWBoris · 04-28-2024, 01:50 PM

Quote:

Originally Posted by Tunners

Had it happen a few times. I take my phone into the car turn ignition on then connect phone to the car via Bluetooth and WiFi, that usually sorts mine.
Edit
Forgot to say I then turn my phone off and back on again.

OK thanks, I will give it a go

srbs73 · 04-28-2024, 02:25 PM

Is it Key / Profile related? Need to ensure all the keys, iPhone, watch etc are assigned to your profile?

BMWBoris · 04-29-2024, 10:21 AM

Quote:

Originally Posted by Tunners

Had it happen a few times. I take my phone into the car turn ignition on then connect phone to the car via Bluetooth and WiFi, that usually sorts mine.
Edit
Forgot to say I then turn my phone off and back on again.

Hi Tunners, tried that including rebooting the phone, I also switched off and on again in the trips privacy settings, but it still does not download the trip data.

BMWBoris · 04-29-2024, 10:23 AM

Quote:

Originally Posted by srbs73

Is it Key / Profile related? Need to ensure all the keys, iPhone, watch etc are assigned to your profile?

The single profile is active and all the keys, card iphone are linked.
Everything else downloads successfully to the BMW app.

Tunners · 04-29-2024, 11:02 AM

Have you tried rebooting the idrive by holding down the volume control wheel for 30+ seconds?

srbs73 · 04-29-2024, 01:44 PM

In the app, if you click the furthest right 'profile' icon and scroll to the bottom and click on 'about the My BMW app.', are you on 4.3.3?

I'm sure I've seen people fix some issues by deleting the app and reinstalling but that might be a bit of a sledgehammer as I suspect it removes the digital key.

Markf27 · 04-29-2024, 01:53 PM

Mine stopped on the same day.
Very strange. I’ve also checked all settings and toggle buttons.

BMWBoris · 05-01-2024, 03:19 AM

Quote:

Originally Posted by Tunners

Have you tried rebooting the idrive by holding down the volume control wheel for 30+ seconds?

Yes I have tried that a few times

BMWBoris · 05-01-2024, 03:24 AM

Quote:

Originally Posted by srbs73

In the app, if you click the furthest right 'profile' icon and scroll to the bottom and click on 'about the My BMW app.', are you on 4.3.3?

I'm sure I've seen people fix some issues by deleting the app and reinstalling but that might be a bit of a sledgehammer as I suspect it removes the digital key.

My BMW app is at version 4.4.0 so I would suspect that it is the latest update.

MMandov · 05-01-2024, 04:59 AM

I also lost all trips after 27th of April. Tried rebooting etc. Looks like its related to their backend related to trips and consumption, as everything else is working fine.

MontyB1 · 05-01-2024, 06:03 AM

This has happened before for a few people, BMW back end systems have stopped updating things. Has happened in the past, it 'could' be what others are seeing rather than it being an individual issues.

Check on ours ID8 and it's currently working fine and updating all trips / data at the moment at least.

justridebike · 05-01-2024, 08:44 AM

Same issue here. No trip data in app for 4/19 - 4/24.

Markf27 · 05-01-2024, 12:31 PM

I seem to have fixed mine. I did a reset of the head unit - which the dealer tells me is different to a standard reset. It’s the same process of holding down the volume button but with the engine running. What it seemed
To do is force a reset of the privacy detail -
They were all ticked but when I reset it seemed
To align the car and the app settings. This fixed My Trips and some other niggles.

BMWBoris · 05-03-2024, 03:21 AM

Well my BMW Trips just started working again yesterday with no intervention from me, very strange, as mentioned before must be BMW backend problems. maybe it is written by the same software company that compiled Horizon !!!

srbs73 · 05-03-2024, 06:45 AM

Quote:

Originally Posted by BMWBoris

Well my BMW Trips just started working again yesterday with no intervention from me, very strange, as mentioned before must be BMW backend problems. maybe it is written by the same software company that compiled Horizon !!!

If that were true, your car would have reported you for doing 300mph in a 30mph zone!

X1-CT · 05-03-2024, 07:56 AM

Looks like mine stopped April 10th. I think that’s when I did the first update to 11:30:72

I just downloaded 03.24 update so hope to get that back.

fili92 · 05-06-2024, 05:26 AM

Same here.
Didn't work from 2nd April to 8th April and now it doesn't work from yesterday.
Tried to toggle on iDrive "my trips" but didn't work.

richiro · 05-06-2024, 06:32 AM

Same story here, since the 22nd it looks like data stopped logging on my trips.

ID9 newest software

X1-CT · 05-06-2024, 07:35 AM

Mine also stopped since the last update.

docrog · 05-10-2024, 07:00 PM

seems a recognised problem. rang the "Connected drive" helpline (BMW Australia diverts to a call centre in the Philippines) who straight away said they would send an email with the various instructions (some mentioned above):
1. Update the Apps and Services •
• From main menu, select Menu (4 squares)
• In the quick menu bar, choose Infotainment
• Go to the ConnectedDrive Store
• Select Manage in the left corner bar
• Here you will find all the apps installed
• Click Update all
2. Reboot your iDrive by:
• Keep the knurled wheel pressed for more than 1 minute until the system shuts down and reboots
3. Ensure that the data privacy is enabled
• Main Menu
• Select Data Privacy
4. Reset Vehicle Data. This will delete your BMW ID/ Driver Profile on the vehicle. Ensure that the vehicle is in standby mode and vehicle key is inside
• Go to Menu
• Select System settings
• Select Reset vehicle data
• Vehicle will be restarted
After the above steps are done, you may add the vehicle to your account again.
• Log in to the vehicle with your BMW ID (via "login with My BMW App" and QR code scan (login with your BMW ID in the My BMW App in advance) or via "login with BMW ID" by manually entering the BMW ID e-mail address and password
• On the welcome screen in the vehicle, select "Log in with your BMW ID" and "Login with My BMW App" or "Login with BMW ID"
• "When logging in with My BMW App", scan the QR code with the scanner of the My BMW App or with any QR code reader on your smartphone
• After login to the vehicle with the BMW ID, the vehicle is automatically added to the My BMW App. The first person whose vehicle is added to the My BMW App becomes the main user. Up to a maximum of six additional persons whose BMW ID is added to the My BMW App after login to the vehicle will become co-users
5. Ensure that the app has the latest version and your smartphone is up-to-date. Ensure that you are connected to a strong internet connection. If your device is connected via Wi-Fi, kindly disable it and use mobile data

If the issue persists, kindly let us know so we can escalate this to our Technical Team for further investigation.

so very clear instructions. have gone half way through, and no luck yet, waiting till i have a spare 30+min to try the last instructions.

04-28-2024, 12:55 PM	#1
BMWBoris New Member 0 Rep 21 Posts Drives: BMW XI xDrive 23i xLine Join Date: Jan 2024 Location: England iTrader: (0)	My Trips on BMW App My trips on the BMW app have been working fine then last Tuesday they have just stopped. My privacy data is all ticked and all other functions are being downloaded from the car to the BMW app. Has anyone else experienced this anomaly ? Any suggestions to get it working again?
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04-28-2024, 01:14 PM	#2
Tunners Lieutenant 313 Rep 534 Posts Drives: BMW X1 (U11) 30e M Sport Join Date: Feb 2023 Location: Manchester iTrader: (0)	Had it happen a few times. I take my phone into the car turn ignition on then connect phone to the car via Bluetooth and WiFi, that usually sorts mine. Edit Forgot to say I then turn my phone off and back on again. Last edited by Tunners; 04-28-2024 at 01:16 PM.. Reason: More info
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04-28-2024, 02:25 PM	#4
srbs73 Major 558 Rep 1,180 Posts Drives: BMW i4 M50 Join Date: Jun 2020 Location: UK iTrader: (0)	Is it Key / Profile related? Need to ensure all the keys, iPhone, watch etc are assigned to your profile?
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04-29-2024, 11:02 AM	#7
Tunners Lieutenant 313 Rep 534 Posts Drives: BMW X1 (U11) 30e M Sport Join Date: Feb 2023 Location: Manchester iTrader: (0)	Have you tried rebooting the idrive by holding down the volume control wheel for 30+ seconds?
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04-29-2024, 01:44 PM	#8
srbs73 Major 558 Rep 1,180 Posts Drives: BMW i4 M50 Join Date: Jun 2020 Location: UK iTrader: (0)	In the app, if you click the furthest right 'profile' icon and scroll to the bottom and click on 'about the My BMW app.', are you on 4.3.3? I'm sure I've seen people fix some issues by deleting the app and reinstalling but that might be a bit of a sledgehammer as I suspect it removes the digital key.
	Appreciate 0 Quote

04-29-2024, 01:53 PM	#9
Markf27 New Member 3 Rep 7 Posts Drives: BMW X1 U11 Join Date: Apr 2024 Location: UK iTrader: (0)	Mine stopped on the same day. Very strange. I’ve also checked all settings and toggle buttons.
	Appreciate 0 Quote

05-01-2024, 04:59 AM	#12
MMandov New Member 15 Rep 28 Posts Drives: iX1 eDrive20 Join Date: Dec 2023 Location: Bulgaria (EU) iTrader: (0)	I also lost all trips after 27th of April. Tried rebooting etc. Looks like its related to their backend related to trips and consumption, as everything else is working fine.
	Appreciate 0 Quote

05-01-2024, 06:03 AM	#13
MontyB1 Lieutenant Colonel 1421 Rep 1,815 Posts Drives: BMW X3 Join Date: Nov 2021 Location: UK iTrader: (0)	This has happened before for a few people, BMW back end systems have stopped updating things. Has happened in the past, it 'could' be what others are seeing rather than it being an individual issues. Check on ours ID8 and it's currently working fine and updating all trips / data at the moment at least.
	Appreciate 0 Quote

05-01-2024, 08:44 AM	#14
justridebike New Member 9 Rep 14 Posts Drives: X1 M35i Join Date: Dec 2023 Location: Dallas iTrader: (0)	Same issue here. No trip data in app for 4/19 - 4/24.
	Appreciate 0 Quote

05-01-2024, 12:31 PM	#15
Markf27 New Member 3 Rep 7 Posts Drives: BMW X1 U11 Join Date: Apr 2024 Location: UK iTrader: (0)	I seem to have fixed mine. I did a reset of the head unit - which the dealer tells me is different to a standard reset. It’s the same process of holding down the volume button but with the engine running. What it seemed To do is force a reset of the privacy detail - They were all ticked but when I reset it seemed To align the car and the app settings. This fixed My Trips and some other niggles.
	Appreciate 2 Tunners312.50 greengob0.00 Quote

05-03-2024, 03:21 AM	#16
BMWBoris New Member 0 Rep 21 Posts Drives: BMW XI xDrive 23i xLine Join Date: Jan 2024 Location: England iTrader: (0)	Well my BMW Trips just started working again yesterday with no intervention from me, very strange, as mentioned before must be BMW backend problems. maybe it is written by the same software company that compiled Horizon !!!
	Appreciate 0 Quote

05-03-2024, 07:56 AM	#18
X1-CT Private 25 Rep 87 Posts Drives: X1 Join Date: Jan 2024 Location: CT iTrader: (0)	Looks like mine stopped April 10th. I think that’s when I did the first update to 11:30:72 I just downloaded 03.24 update so hope to get that back.
	Appreciate 0 Quote

05-06-2024, 05:26 AM	#19
fili92 Private 32 Rep 53 Posts Drives: X1 30e Join Date: May 2019 Location: Italy iTrader: (0)	Same here. Didn't work from 2nd April to 8th April and now it doesn't work from yesterday. Tried to toggle on iDrive "my trips" but didn't work.
	Appreciate 0 Quote

05-06-2024, 06:32 AM	#20
richiro First Lieutenant 270 Rep 379 Posts Drives: 2024 BMW X1 M35i Join Date: May 2023 Location: United States iTrader: (0)	Same story here, since the 22nd it looks like data stopped logging on my trips. ID9 newest software
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05-06-2024, 07:35 AM	#21
X1-CT Private 25 Rep 87 Posts Drives: X1 Join Date: Jan 2024 Location: CT iTrader: (0)	Mine also stopped since the last update.
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05-10-2024, 07:00 PM	#22
docrog Private 14 Rep 55 Posts Drives: 2018 i8, 2023 M3 X-drive Comp Join Date: Jan 2016 Location: Gosford, Australia iTrader: (0)	seems a recognised problem. rang the "Connected drive" helpline (BMW Australia diverts to a call centre in the Philippines) who straight away said they would send an email with the various instructions (some mentioned above): 1. Update the Apps and Services • • From main menu, select Menu (4 squares) • In the quick menu bar, choose Infotainment • Go to the ConnectedDrive Store • Select Manage in the left corner bar • Here you will find all the apps installed • Click Update all 2. Reboot your iDrive by: • Keep the knurled wheel pressed for more than 1 minute until the system shuts down and reboots 3. Ensure that the data privacy is enabled • Main Menu • Select Data Privacy 4. Reset Vehicle Data. This will delete your BMW ID/ Driver Profile on the vehicle. Ensure that the vehicle is in standby mode and vehicle key is inside • Go to Menu • Select System settings • Select Reset vehicle data • Vehicle will be restarted After the above steps are done, you may add the vehicle to your account again. • Log in to the vehicle with your BMW ID (via "login with My BMW App" and QR code scan (login with your BMW ID in the My BMW App in advance) or via "login with BMW ID" by manually entering the BMW ID e-mail address and password • On the welcome screen in the vehicle, select "Log in with your BMW ID" and "Login with My BMW App" or "Login with BMW ID" • "When logging in with My BMW App", scan the QR code with the scanner of the My BMW App or with any QR code reader on your smartphone • After login to the vehicle with the BMW ID, the vehicle is automatically added to the My BMW App. The first person whose vehicle is added to the My BMW App becomes the main user. Up to a maximum of six additional persons whose BMW ID is added to the My BMW App after login to the vehicle will become co-users 5. Ensure that the app has the latest version and your smartphone is up-to-date. Ensure that you are connected to a strong internet connection. If your device is connected via Wi-Fi, kindly disable it and use mobile data If the issue persists, kindly let us know so we can escalate this to our Technical Team for further investigation. so very clear instructions. have gone half way through, and no luck yet, waiting till i have a spare 30+min to try the last instructions.
	Appreciate 0 Quote