05-15-2023, 02:09 PM | #23 | |
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05-16-2023, 09:31 AM | #24 | |
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by the way, BMW X1 in Canada does not come with spare tires, just like in most parts of the world. The US X1 is one of the few that come with spare tires. |
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05-16-2023, 11:13 AM | #25 |
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Thank you all. Turns out each and every one of you were right and my dealer was wrong. I took your advice and decided to head straight to the dealership and surprise surprise they admitted they were wrong. For whatever reason they took my spare out, its now in there. Everyone here is also right, my car did not have run flats. Don't know why the dealer insisted there were. I was offered a road side hazard insurance which I declined and that's when I was told I had run flats and I should consider insurance, all said now I have my spare. The tool kit was always there for those wondering.
However, the dealer is still insisting that there is no digital key card. I showed the picture shared on this post (thank you!). He said that they will search in case it fell down in dealership. Up until now, everything has been great and I don't want to get upset at the dealer as it is a negative impression on just one person who has handled this case. If they can't find the key card, I suppose I can always just buy another one? Again, big thanks to everyone. Don't think I would have made the argument if it wasn't for everyone insisting I do. |
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05-16-2023, 11:18 AM | #26 |
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If they can't find your Key card then insist they source one at their expense.
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05-16-2023, 11:26 AM | #27 | |
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We are here to help if you need any. |
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05-16-2023, 11:43 AM | #28 | |
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the dealership is absolutely responsible for ordering and paying for the replacement car... not you. if they keep fighting you on this one tiny issue, can you imagine what will happen if you ever need to have your X1 repaired at this dealership? they will probably try to make you pay for a warranty repair by claiming that it's not covered. (had this happen to me at two other luxury German car dealerships and I stayed away from them forever) |
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05-16-2023, 11:48 AM | #29 | |
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If this were me, I'd tell them to get me the Digital Key in 48 hours, or you are filing a report with the state attorney general. DO NOT bring your car back to this dealer for service. |
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05-16-2023, 11:55 AM | #30 | |
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If the OP's BMW dealer refuses to come up with a replacement key card, the OP needs to contact BMW USA and file a report first. That should be more effective. |
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05-16-2023, 11:58 AM | #31 | |
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05-16-2023, 12:29 PM | #32 | |
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I'm sure BMW corporate would like to know, so it doesn't happen to someone else unsuspecting. At this point it doesn't matter if it was malice or incompetence that caused this, it's totally not ok. |
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05-16-2023, 12:39 PM | #33 |
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Name and shame. Who was this dealer?
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05-16-2023, 12:43 PM | #34 |
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In a rare situation, BMW might have sent an Europe spec to the dealer for you.
You can confirm if there's a cover at the front lower left corner where there should be a filter inside. According to the Europe owners in this forum, the Euro spec does have covers on both front ends, and the US spec does not have cover at the driver's side corner. https://u11.bimmerpost.com/forums/sh....php?t=2017556 |
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05-16-2023, 12:54 PM | #35 |
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BTW, as far as I know the use of key card is only free for one year, and every time when you use it to open the door, you have to put it into the wireless phone charger in order to start the vehicle. I do not know if you have to leave the card there after the vehicle is started, if so, you can't use the charger to charge the phone then.
Like some other owners in here, I tried it once and never use it again. Think twice if you want to pay for the card. |
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05-16-2023, 01:01 PM | #36 |
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05-16-2023, 01:08 PM | #37 |
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05-16-2023, 01:34 PM | #39 |
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Thanks for clarifying...I do not use the key card and I seldom use it's wireless charger too. The charger location is not the best during driving.
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05-16-2023, 03:57 PM | #40 | |
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05-16-2023, 03:59 PM | #41 | |
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2008 335i Alpine White Coupe -sold-
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05-16-2023, 04:26 PM | #42 |
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I must have confused with the other option that only offer one free year of use, which service or option is only good for one year and needed to pay as subscription afterwards? I am not able to check which one is that at this moment..
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05-16-2023, 04:30 PM | #44 |
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No, I distinctly remember someone speculating the key card was only good for a year on this forum before anyone actually took delivery of the car. For my car (early production model) the only options I can purchase is the red light/speed camera warning and remote start.
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