The saga of my wrecked M235i continues

Live4USMC · 10-20-2015, 03:32 PM

Some of you guys might remember my previous post where a negligent driver backed into my nearly brand new '15 M235i. Well I received the car back from Murray Body Works in Denver, the only "BMW certified" shop in Colorado mind you.

The work product I received back from Body works can only be described as awful. The new rear bumper in a complete paint mismatch. The clearcoat on the hard body parts (door, fender, trunk lid) has numerous bubbles in it. The alignment that was performed now has the steering wheel approximately 20-25 degrees off center when going straight. And the icing on the cake is the "detailer" put swirl marks and holograms all over my car even the areas that weren't resprayed. All of this took 6 weeks for the shop to complete. I also have some random BMW interior clips sitting in the cup holder of the car, not sure where they belong or what part will fall off.

I called the client adviser from Murray and sent him photos and was told this is "normal variation" and they can't guarantee it will be any better the 2nd try.

The good news...State Farm says I can take my car somewhere else to get fixed

Now I need to find a good shop. I am all ears if anyone has recommendations in Colorado.
Mandatory photos of sh!t work:

Cyberdemon · 10-20-2015, 03:37 PM

And they say legalized marijuana has no long term impacts...

BEM-S4 · 10-20-2015, 03:40 PM

Call Luftkraft Fab. Awesome guys.

Viffermike · 10-20-2015, 03:46 PM

Quote:

Originally Posted by Live4USMC

Some of you guys might remember my previous post where a negligent driver backed into my nearly brand new '15 M235i. Well I received the car back from Murray Body Works in Denver, the only "BMW certified" shop in Colorado mind you.

The work product I received back from Body works can only be described as awful. The new rear bumper in a complete paint mismatch. The clearcoat on the hard body parts (door, fender, trunk lid) has numerous bubbles in it. The alignment that was performed now has the steering wheel approximately 20-25 degrees off center when going straight. And the icing on the cake is the "detailer" put swirl marks and holograms all over my car even the areas that weren't resprayed. All of this took 6 weeks for the shop to complete. I also have some random BMW interior clips sitting in the cup holder of the car, not sure where they belong or what part will fall off.

I called the client adviser from Murray and sent him photos and was told this is "normal variation" and they can't guarantee it will be any better the 2nd try.

The good news...State Farm says I can take my car somewhere else to get fixed

Now I need to find a good shop. I am all ears if anyone has recommendations in Colorado.

Make a point to send this documentation and a formal complaint to BMW NA. If this shop is doing this shoddy a work to other BMWs while being BMW certified, a certain amount of documented complaints filed will endanger its certification. Looks to me like BMW NA needs to turn that over in your state.

Sorry, man. Truly bummed for you.

dharo1 · 10-20-2015, 03:55 PM

Quote:

Originally Posted by Cyberdemon

And they say legalized marijuana has no long term impacts...

lol

Live4USMC · 10-20-2015, 04:02 PM

Quote:

Originally Posted by Cyberdemon

And they say legalized marijuana has no long term impacts...

I could write a book on how it has changed our state.

AlpsRider · 10-20-2015, 05:24 PM

Quote:

Originally Posted by Live4USMC

I called the client adviser from Murray and sent him photos and was told this is "normal variation" and they can't guarantee it will be any better the 2nd try.

This guy is full of it. That is not normal variation, it is mismatched paint. I guess as long as you are going to get it fixed it's ok, but they shouldn't get away with that. I think you could have refused to sign for the car. Six weeks for a repair? What a nightmare. Best of luck.

JP Medina · 10-20-2015, 07:01 PM

That is a shame, sorry for you
Saddly, what I see is the average result in Mexico´s shops... Now I can see that is everywhere.
That is why I leave dents and swirls where they are, If I decide to repair them, there is a good chance of color mismatch and new "details".
The same for warranty issues at the dealer.
At least I hope they are taking good care of you giving you nice loaners and so.

sstarrx3 · 10-20-2015, 07:32 PM

Quote:

Originally Posted by AlpsRider

This guy is full of it. That is not normal variation, it is mismatched paint. I guess as long as you are going to get it fixed it's ok, but they shouldn't get away with that. I think you could have refused to sign for the car. Six weeks for a repair? What a nightmare. Best of luck.

6 weeks is great!!! I took between 3 and 4 months for mine! My repairs were pristine however. This is just sad!!

Col-Bimmer · 10-20-2015, 08:17 PM

Call BimmerHaus. They don't do bodywork, but they can give you recommendations. I needed some small work done, and they sent me to Precision. The place is in Broomfield, so it might be a bit out of your way.

Good luck.

uberspeed · 10-20-2015, 09:37 PM

Quote:

Originally Posted by Cyberdemon

And they say legalized marijuana has no long term impacts...

Well played

To the OP, sorry that's just horrendous work.

krhodes1 · 10-20-2015, 09:55 PM

I can't believe they even tried to give you the car back with the bumper that far off! Unbelievable, that isn't even remotely close to a match.

DS_BMW · 10-21-2015, 02:49 AM

It's pretty hard for body shops to match just bumpers perfect because they do not blend in the paint at all with the rest of the car, so it stands out more.

I have had two different cars with bumpers painted. One done by a top BMW dealer in the country. Both were not perfect matches. One had to get painted again.
I would get them to redo that though, it's really bad.

DeaconBlues · 10-21-2015, 07:07 AM

That's terrible, and it's alarming that a BMW certified shop is doing such shoddy work -- the paint is awful and the steering misalignment is inexcusable. Was it a parking lot collision?

I just got my 228i back after a rear-end collision repair job which took four months -- the car took a big hit thanks to the inattentive guy who plowed into my car at a stop sign, but the BMW certified shop did a remarkable job with the repair, and the black sapphire metallic paint job on the trunk/bumper/quarter panels looks like a perfect match (though obviously it's only original once.) The car drives exactly as it did before the accident.

sstarrx3 · 10-21-2015, 07:47 AM

Quote:

Originally Posted by DS_BMW

It's pretty hard for body shops to match just bumpers perfect because they do not blend in the paint at all with the rest of the car, so it stands out more.

I have had two different cars with bumpers painted. One done by a top BMW dealer in the country. Both were not perfect matches. One had to get painted again.
I would get them to redo that though, it's really bad.

I have MW paint and there is no way to tell it was ever painted unless you look under the car and see the tell tell signs of over spray. It is an exact match. They use computer aided matching to get the color perfect. It can be done!

col4bin · 10-22-2015, 12:07 AM

I used to live in CO and had work done by them and they sucked. Crappy work and crappy customer service. I had a deep scratch and needed the rear side panel repainted. They forgot to fully attach my bumper when moving the car and trashed it. The paint job on the side panel had dirt trapped in the paint creating visible bumps. Did I mention they suck?

kz1000 · 10-22-2015, 04:23 PM

Did Stevie Wonder match that paint?

adema24 · 10-22-2015, 05:16 PM

Holy crap man that isn't even close!

aspensilver · 10-22-2015, 08:30 PM

Quote:

Originally Posted by Live4USMC

I could write a book on how it has changed our state.

How about a quick summary?

And good god, that is bad matching. Looks more like they used the wrong paint code!! I would not have signed.

Live4USMC · 10-23-2015, 04:55 AM

I just realized today they didn't put the "xdrive" emblem back on the trunk lid.. This place is a comedy of errors

10-20-2015, 03:32 PM	#1
Live4USMC Private First Class 39 Rep 102 Posts Drives: 2014 X5 50i M Sport/2016 340XI Join Date: Dec 2010 Location: 5280 Feet Above Sea Level iTrader: (0)	The saga of my wrecked M235i continues Some of you guys might remember my previous post where a negligent driver backed into my nearly brand new '15 M235i. Well I received the car back from Murray Body Works in Denver, the only "BMW certified" shop in Colorado mind you. The work product I received back from Body works can only be described as awful. The new rear bumper in a complete paint mismatch. The clearcoat on the hard body parts (door, fender, trunk lid) has numerous bubbles in it. The alignment that was performed now has the steering wheel approximately 20-25 degrees off center when going straight. And the icing on the cake is the "detailer" put swirl marks and holograms all over my car even the areas that weren't resprayed. All of this took 6 weeks for the shop to complete. I also have some random BMW interior clips sitting in the cup holder of the car, not sure where they belong or what part will fall off. I called the client adviser from Murray and sent him photos and was told this is "normal variation" and they can't guarantee it will be any better the 2nd try. The good news...State Farm says I can take my car somewhere else to get fixed Now I need to find a good shop. I am all ears if anyone has recommendations in Colorado. Mandatory photos of sh!t work: Last edited by Live4USMC; 10-20-2015 at 03:38 PM..
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10-20-2015, 03:37 PM	#2
Cyberdemon Brigadier General 1542 Rep 3,332 Posts Drives: 2020 X5 40i, 2018 M3 Comp Join Date: Jun 2012 Location: Long Island NY iTrader: (3)	And they say legalized marijuana has no long term impacts... __________________ Current: '20 X5, '18 M3 ZCP Previous: '11 E90 335i, '11 E90 M3, '16 VW GTI, '15 M235i, '13 335i, '08 TL-S, '00 Corvette
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10-20-2015, 03:40 PM	#3
BEM-S4 Major General 4519 Rep 8,942 Posts Drives: Dinan M235, Dinan Sport Wagon Join Date: Oct 2012 Location: Philadelphia iTrader: (5)	Call Luftkraft Fab. Awesome guys. __________________ 2022 Macan S 2016 F31 328i xDrive Sport Wagon 2006 E46 330ci ZHP Convertible
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10-20-2015, 07:01 PM	#8
JP Medina Private First Class 44 Rep 119 Posts Drives: M235 Auto AW/Red H/K Join Date: Oct 2014 Location: Merida Mexico iTrader: (0)	That is a shame, sorry for you Saddly, what I see is the average result in Mexico´s shops... Now I can see that is everywhere. That is why I leave dents and swirls where they are, If I decide to repair them, there is a good chance of color mismatch and new "details". The same for warranty issues at the dealer. At least I hope they are taking good care of you giving you nice loaners and so.
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10-20-2015, 08:17 PM	#10
Col-Bimmer Captain Not So Fast 6 Rep 39 Posts Drives: 2015 M235 Join Date: Sep 2010 Location: Colorado iTrader: (0)	Call BimmerHaus. They don't do bodywork, but they can give you recommendations. I needed some small work done, and they sent me to Precision. The place is in Broomfield, so it might be a bit out of your way. Good luck.
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10-20-2015, 09:55 PM	#12
krhodes1 Colonel 1439 Rep 2,529 Posts Drives: 2011 328i Wagon Join Date: Feb 2011 Location: Westbrook, Maine, Port Charlotte, Florida iTrader: (1) Garage List 2011 128i [10.00] 2011 BMW 328i Touring [10.00]	I can't believe they even tried to give you the car back with the bumper that far off! Unbelievable, that isn't even remotely close to a match. __________________ '11 328! Touring - Tasman on Chestnut, 6spd manual, factory upside-down "i" option '11 128i Convertible - Space Gray on Savannah Beige, 6spd manual, also '14 Mercedes-Benz E350 wagon, '95 Land Rover Discovery, '74 Triumph Spitfire
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10-21-2015, 02:49 AM	#13
DS_BMW Lieutenant Colonel 1619 Rep 1,768 Posts Drives: 2022 M4 comp, 22 M240 Join Date: Sep 2013 Location: Lancaster PA iTrader: (1)	It's pretty hard for body shops to match just bumpers perfect because they do not blend in the paint at all with the rest of the car, so it stands out more. I have had two different cars with bumpers painted. One done by a top BMW dealer in the country. Both were not perfect matches. One had to get painted again. I would get them to redo that though, it's really bad.
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10-21-2015, 07:07 AM	#14
DeaconBlues Ambassador 21 Rep 52 Posts Drives: 2014 BMW 228i M Sport Join Date: Mar 2013 Location: Washington DC iTrader: (0)	That's terrible, and it's alarming that a BMW certified shop is doing such shoddy work -- the paint is awful and the steering misalignment is inexcusable. Was it a parking lot collision? I just got my 228i back after a rear-end collision repair job which took four months -- the car took a big hit thanks to the inattentive guy who plowed into my car at a stop sign, but the BMW certified shop did a remarkable job with the repair, and the black sapphire metallic paint job on the trunk/bumper/quarter panels looks like a perfect match (though obviously it's only original once.) The car drives exactly as it did before the accident.
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10-22-2015, 12:07 AM	#16
col4bin First Lieutenant 55 Rep 368 Posts Drives: 2016 M235i Join Date: May 2008 Location: Lakewood Ranch, FL iTrader: (0) Garage List 2008 e92 335xi [0.00]	I used to live in CO and had work done by them and they sucked. Crappy work and crappy customer service. I had a deep scratch and needed the rear side panel repainted. They forgot to fully attach my bumper when moving the car and trashed it. The paint job on the side panel had dirt trapped in the paint creating visible bumps. Did I mention they suck? __________________ 2016 M235i - Mineral Gray
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10-22-2015, 04:23 PM	#17
kz1000 Mensch 60 Rep 123 Posts Drives: 2021 230i 6mt Join Date: Aug 2014 Location: Cincinnati iTrader: (0)	Did Stevie Wonder match that paint?
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10-22-2015, 05:16 PM	#18
adema24 Private 52 Rep 98 Posts Drives: 228i Join Date: Feb 2013 Location: TX iTrader: (0)	Holy crap man that isn't even close!
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10-23-2015, 04:55 AM	#20
Live4USMC Private First Class 39 Rep 102 Posts Drives: 2014 X5 50i M Sport/2016 340XI Join Date: Dec 2010 Location: 5280 Feet Above Sea Level iTrader: (0)	I just realized today they didn't put the "xdrive" emblem back on the trunk lid.. This place is a comedy of errors
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