Fautless new car collection

ukblade · 08-04-2017, 12:58 PM

Daughter collected her 118d shadow edition Msport today and she's as smitten with Lancaster BMW Milton Keynes as she is with the car.
I went with her to collect and I have to say it couldn't of been more perfect.
The car was inside in their collection room, covered up, they went through a great uncovering ceremony and the car was absolutely pristine (not always the case with a brand new car).
I could go on but the short of it all is that what happened today in that 30 mins could really mean BMW have a customer for life.
We're all quick enough to pull a dealer apart so I think it's only fair to say "Well done"
PS I would load some pics but can't work out what they've done with Photobox!

JustChris · 08-04-2017, 12:59 PM

Superb!

In all my life, never had a new car under a cover for the big reveal

:

ukblade · 08-04-2017, 01:07 PM

Now I know why I couldn't get Photobox to work, should of saved to Photbucket, Doh.

CazuaLLUK · 08-04-2017, 01:35 PM

Quote:

Originally Posted by ukblade

Now I know why I couldn't get Photobox to work, should of saved to Photbucket, Doh.

Nice!

mikeoz · 08-04-2017, 01:37 PM

Nice wheels

Edinburra · 08-04-2017, 02:18 PM

It's always the little things that make the experience. So good to hear that customer service is not a thing of the past.

ajfoggy · 08-04-2017, 03:22 PM

The best handover of car I had was a used 116d Sport from Lloyds @Blackpool, the cheapest of my BMW purchases. It was very good.

Darth Helmut · 08-04-2017, 03:28 PM

Lovely motor and glad you and your daughter got great treatment. As has been said, it doesnt take a huge amount of effort from the dealer but makes the customer feel special and may well win back their custom.

Back in the mid 90's, I used to buy tax free Saabs when I was in Germany. Used to take the option of picking them up from the factory in Trollhatten. Similar experience to yours, ukblade . One time it was my ex wifes birthday on one of the pick-ups and the dealer had found out. When we arrived at the factory, she got treated like a VIP, car was wrapped like a big present and she got a bottle of plonk, some random Swedish gifts and a box of minging Swedish Elk testicles or some such.

isleaiw1 · 08-04-2017, 04:05 PM

I think that shows as well the benefit of buying at a quieter time - bet if she collected on 4th Sept she wouldn't get the same service....

Ps looks lovely - nice to see a car in a colour...

F30Andy · 08-04-2017, 07:28 PM

I haggle the dealers so hard they just want me to pick the car up and get the fuck out of there.

I have to say though, Lloyds Newcastle have thrown a bottle of cheap plonk and a small box of chocolates in the passenger footwells of the last two cars I have got from them.

davyk31 · 08-05-2017, 01:34 AM

Quote:

Originally Posted by JustChris

Superb!

In all my life, never had a new car under a cover for the big reveal

:

I have only had the covered reveal once. Was with the Macan though so it was rather special!!

JustChris · 08-05-2017, 03:07 AM

Quote:

Originally Posted by davyk31

Quote:

Originally Posted by JustChris

Superb!

In all my life, never had a new car under a cover for the big reveal

:

I have only had the covered reveal once. Was with the Macan though so it was rather special!!

If it were me and I Knew the customer well. I'd be so tempted to put a wrong colour/wrong spec car under there and for 5mins after the reveal pretend it's a genuine mess up

R0B · 08-05-2017, 03:25 AM

Lovely looking car and good to know about the service. I'm equidistant to both Lancaster MK and Specialist Cars Tring. The latter being a complete joke for both sales and service.

willjames · 08-05-2017, 06:06 AM

Well done that dealer. As others have said, it's not rocket science to get it right.

Really makes a difference though and can keep people loyal to the brand. It's a pity it's a rarity these days instead of the norm.

Generally people never mention good service but often complain about poor service. Great customer service should be applauded.

TouringPleb · 08-05-2017, 02:03 PM

Quote:

Originally Posted by ukblade

Now I know why I couldn't get Photobox to work, should of saved to Photbucket, Doh.

Is that the Sunburst Orange? I'm seriously considering that on a 140.

Can you post some more pictures in daylight please?

mikeoz · 08-05-2017, 02:20 PM

Quote:

Originally Posted by Darth Helmut

Lovely motor and glad you and your daughter got great treatment. As has been said, it doesnt take a huge amount of effort from the dealer but makes the customer feel special and may well win back their custom.

Back in the mid 90's, I used to buy tax free Saabs when I was in Germany. Used to take the option of picking them up from the factory in Trollhatten. Similar experience to yours, ukblade . One time it was my ex wifes birthday on one of the pick-ups and the dealer had found out. When we arrived at the factory, she got treated like a VIP, car was wrapped like a big present and she got a bottle of plonk, some random Swedish gifts and a box of minging Swedish Elk testicles or some such.

God I miss Coupons.....

Richtw · 08-05-2017, 02:54 PM

Awesome.

. Glad it went well and it looks lovely!

Usually ask for the car to be delivered in transport wraps to stop them mullering the paint before the detailer gets it

Rbrown · 08-06-2017, 02:42 AM

That's my favourite colour for the 1 series!

Hope you are enjoying the car!

ukblade · 08-06-2017, 06:06 AM

Quote:

Originally Posted by TouringPleb

Is that the Sunburst Orange? I'm seriously considering that on a 140.

Can you post some more pictures in daylight please?

When Daughter comes back I'll get a few more pics.
She was having this colour no matter what but I originally thought the Valencia Orange was a better colour and this was too dark.
Now I've seen it in daylight it is an amazing colour and really does come alive when the sun is out.
I'm glad I gave her a bit more for the deposit so she could get the Shadow edition as the new dials are great and although it's a basic ID6 it's still a nice step up.

Marksw76 · 08-06-2017, 01:09 PM

Loving the Valencia Orange, was the colour I would have liked if I had gone for another 1 series.

Incidentally did you get a choice of numberplates? I heard somewhere that the dealer gets some allocated to them and sometimes you are able to choose the reg from a few the dealer has?

JustChris · 08-06-2017, 03:15 PM

Quote:

Originally Posted by Marksw76

Loving the Valencia Orange, was the colour I would have liked if I had gone for another 1 series.

Incidentally did you get a choice of numberplates? I heard somewhere that the dealer gets some allocated to them and sometimes you are able to choose the reg from a few the dealer has?

Yes this is easy, just ask basically. It's not a huge choice and you're maybe looking out for a few letters of the last 3 that mean something to you. Local area will dictate your leading 2 letters as you know already.

Marksw76 · 08-06-2017, 04:50 PM

Quote:

Originally Posted by JustChris

Yes this is easy, just ask basically. It's not a huge choice and you're maybe looking out for a few letters of the last 3 that mean something to you. Local area will dictate your leading 2 letters as you know already.

Yes I wondered if that maybe the case, a mate of mine has always tried to get the same 'random' last three letters on all his cars. Wasn't sure if dealers still offered the choice though

08-04-2017, 12:58 PM	#1
ukblade Second Lieutenant 92 Rep 223 Posts Drives: 435d xdrive Join Date: Dec 2015 Location: Milton Keynes iTrader: (0)	Fautless new car collection Daughter collected her 118d shadow edition Msport today and she's as smitten with Lancaster BMW Milton Keynes as she is with the car. I went with her to collect and I have to say it couldn't of been more perfect. The car was inside in their collection room, covered up, they went through a great uncovering ceremony and the car was absolutely pristine (not always the case with a brand new car). I could go on but the short of it all is that what happened today in that 30 mins could really mean BMW have a customer for life. We're all quick enough to pull a dealer apart so I think it's only fair to say "Well done" PS I would load some pics but can't work out what they've done with Photobox! __________________ 2015 F32 435d xDrive MSport, Stripes!! + some goodies Last edited by ukblade; 08-04-2017 at 01:08 PM..
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08-04-2017, 12:59 PM	#2
JustChris General 17609 Rep 25,152 Posts Drives: Tesla MYRWD Join Date: Jul 2013 Location: UK iTrader: (0)	Superb! In all my life, never had a new car under a cover for the big reveal : __________________ My car made front page of Bimmerpost
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08-04-2017, 01:07 PM	#3
ukblade Second Lieutenant 92 Rep 223 Posts Drives: 435d xdrive Join Date: Dec 2015 Location: Milton Keynes iTrader: (0)	Now I know why I couldn't get Photobox to work, should of saved to Photbucket, Doh. __________________ 2015 F32 435d xDrive MSport, Stripes!! + some goodies
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08-04-2017, 01:37 PM	#5
mikeoz Major General 2863 Rep 5,610 Posts Drives: BMW X3 M40d LCI Join Date: Sep 2011 Location: cambs iTrader: (1)	Nice wheels
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08-04-2017, 02:18 PM	#6
Edinburra Major 548 Rep 1,484 Posts Drives: Audi A5 Join Date: Apr 2014 Location: Edinburgh, Scotland. iTrader: (0)	It's always the little things that make the experience. So good to hear that customer service is not a thing of the past.
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08-04-2017, 03:22 PM	#7
ajfoggy Brigadier General 1517 Rep 3,560 Posts Drives: C63s - S205 - Brilliant Blue Join Date: Oct 2014 Location: Warrington iTrader: (0)	The best handover of car I had was a used 116d Sport from Lloyds @Blackpool, the cheapest of my BMW purchases. It was very good.
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08-04-2017, 03:28 PM	#8
Darth Helmut Banned 1780 Rep 2,029 Posts Drives: BMW F32 435d XD Join Date: Jan 2017 Location: The Penthouse, Death Star iTrader: (0)	Lovely motor and glad you and your daughter got great treatment. As has been said, it doesnt take a huge amount of effort from the dealer but makes the customer feel special and may well win back their custom. Back in the mid 90's, I used to buy tax free Saabs when I was in Germany. Used to take the option of picking them up from the factory in Trollhatten. Similar experience to yours, ukblade . One time it was my ex wifes birthday on one of the pick-ups and the dealer had found out. When we arrived at the factory, she got treated like a VIP, car was wrapped like a big present and she got a bottle of plonk, some random Swedish gifts and a box of minging Swedish Elk testicles or some such.
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08-04-2017, 04:05 PM	#9
isleaiw1 Lieutenant General 8854 Rep 12,304 Posts Drives: iPace / Mini Join Date: Jul 2016 Location: UK iTrader: (0)	I think that shows as well the benefit of buying at a quieter time - bet if she collected on 4th Sept she wouldn't get the same service.... Ps looks lovely - nice to see a car in a colour...
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08-04-2017, 07:28 PM	#10
F30Andy Brigadier General 1788 Rep 3,495 Posts Drives: An Entire Fleet Join Date: Sep 2013 Location: UK iTrader: (0)	I haggle the dealers so hard they just want me to pick the car up and get the fuck out of there. I have to say though, Lloyds Newcastle have thrown a bottle of cheap plonk and a small box of chocolates in the passenger footwells of the last two cars I have got from them.
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08-05-2017, 03:25 AM	#13
R0B Colonel 1535 Rep 2,217 Posts Drives: a car Join Date: Aug 2010 Location: Location Location iTrader: (0)	Lovely looking car and good to know about the service. I'm equidistant to both Lancaster MK and Specialist Cars Tring. The latter being a complete joke for both sales and service.
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08-05-2017, 06:06 AM	#14
willjames Lieutenant Colonel 711 Rep 1,696 Posts Drives: G01 X3 3.0d M Sport Join Date: Oct 2015 Location: Dukinfield, Cheshire iTrader: (0)	Well done that dealer. As others have said, it's not rocket science to get it right. Really makes a difference though and can keep people loyal to the brand. It's a pity it's a rarity these days instead of the norm. Generally people never mention good service but often complain about poor service. Great customer service should be applauded.
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08-05-2017, 02:54 PM	#17
Richtw Private First Class 56 Rep 185 Posts Drives: AMG C43 Join Date: May 2015 Location: South iTrader: (0)	Awesome. . Glad it went well and it looks lovely! Usually ask for the car to be delivered in transport wraps to stop them mullering the paint before the detailer gets it
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08-06-2017, 02:42 AM	#18
Rbrown Brigadier General 2790 Rep 4,581 Posts Drives: X3 M40i Join Date: Jun 2015 Location: Glasgow iTrader: (0)	That's my favourite colour for the 1 series! Hope you are enjoying the car!
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08-06-2017, 01:09 PM	#20
Marksw76 Private First Class 95 Rep 167 Posts Drives: F30 320i XDrive M Sport Join Date: May 2017 Location: UK iTrader: (0)	Loving the Valencia Orange, was the colour I would have liked if I had gone for another 1 series. Incidentally did you get a choice of numberplates? I heard somewhere that the dealer gets some allocated to them and sometimes you are able to choose the reg from a few the dealer has?
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