New style BofA ATM ate my money, now bank claims they have "no evidence."

Neema · 05-31-2008, 05:55 PM

.

Neema · 05-31-2008, 06:01 PM

I was told...."we couldn't find any evidence of the transaction"

Well of fucking course you couldn't you fucking idiots, the transaction was canceled and the machine malfunctioned.

tek818 · 05-31-2008, 06:10 PM

perhaps the atm surveillance camera recorded it and they could pull the footage...

Neema · 05-31-2008, 06:11 PM

Quote:

Originally Posted by tek818

perhaps the atm surveillance camera recorded it and they could pull the footage...

word, I'll request that.

Neema · 05-31-2008, 06:15 PM

.

F87LUV · 05-31-2008, 06:16 PM

May is almost over

samwoo2go · 05-31-2008, 06:18 PM

having worked at a bank before I can tell you this, all ATMs have a log of activities so if you can provide an exact date and time you made the transaction the log should say there was a canceled transaction. Now this alone won't prove anything. What will prove it is the money will be out of balance when it gets to the back office for count. and they should start looking into where the money went to. Now I don't know how long they keep the log in records, i would assume at least 3 months, but i dunno. Also if that particular branch does its own counting before sending the money out, there are no saying that some shady tellers would've just took the extra out and pocketed it even under dual control. you should of talked to the bank immediately or waited for them to open and talk to them before the armor truck comes.

Neema · 05-31-2008, 06:21 PM

I did talk to them immediately, I went inside and told someone what my situation was, all they had me do was talk to a customer service agent over the phone.

Neema · 05-31-2008, 06:28 PM

my fax machine is down, so can I email one of you the letter and have you print and fax it to them?

ideliver · 05-31-2008, 06:54 PM

Go get your (or better yet, your friends) Remington 1100 (semi-auto 12 ga shotgun)...do slow drive-by...fire several rounds at the ATM and blast it into pieces...when the police come...tell them that you have "no evidence of the transaction"

No really...the ATM should not have balanced...get the video...and set up a meeting...all should get squared away

Neema · 05-31-2008, 06:55 PM

should I file a police report against.........that ATM machine?

CnoteMD · 05-31-2008, 07:15 PM

Years ago I had a had a transaction go bad at an ATM machine. The bank was able to pull up the surveillance video and track the transaction. Within a week or so, my money was deposited correctly into my account.

The only information I needed to provide was the estimated time of the transaction and the details of the transaction (deposit vs withdrawal and amount). Things are a lot more high tech now, so it should be even easier for them to handle the situation.

1WickedE90 · 05-31-2008, 07:31 PM

Boost, switch to Citibank once you get this squared away. Much better than BofA (I had them before and I'm not surprised by what happened to you).

Solonng · 05-31-2008, 07:49 PM

Quote:

Originally Posted by Boost_Nation

First of all, fuck banks sometimes.

On march 31st, I was depositing $18X amount of dollars into a new style BofA ATM machine (the type that automatically count your cash and checks), when it shit bricks, paused, and said "transaction canceled," and gave me no receipt and only participially returned my money and ate $143 of the rest.

So I opened a dispute a while ago, and all was well, until today.

I received a letter from B of A stating that they could not prove this transaction. Frustrated and infuriated as all hell, I called them and shit a brick on them. They told me that I needed to write a letter and fax it to them, requesting another "investigation." I told him to fuck off and that I've already filed a dispute and that their system malfunctions are not my fucking problem and that I should not be left having $143 taken from me due to a fucking glitch in their POS new ATM's. He said he knows, but I still have to write and fax another request.

Before I do so, I'd like to ask your guy's take on this, since you guys always provide good tips and information in regards to pretty much anything.

i hate BOA also..bunch of crooks

iatacs19 · 05-31-2008, 08:30 PM

Shit, I use the BofA automated machine to deposit my checks all the time. I deposit cash now and then, I will be extra careful from now on.

Thanks for the heads up.

Last E92 M3 · 05-31-2008, 11:55 PM

yeah fuck BofA
definately switching over to something ELSE!

OC Guy · 06-01-2008, 05:41 AM

Wachovia #1 in Customer Service for the last like 6 years.

Wells Fargo also has been good to me. I've switched out of BofA yeaaaaars ago.

neuzpeed · 06-01-2008, 06:02 AM

Wells fargo ftw... guys never deposit cash at the ATM bring that shit to a teller. They can't jack you checks but they sure can jack your cash.. depostied 100 well they could just say they only counted 60 bucks pocket the 40 and you can't do shit. Its not traceable.

E(@M# · 06-01-2008, 06:47 AM

dude you are gettin teh chit kicked out of you....relax and take it easy for a while

wvtlo · 06-01-2008, 07:34 AM

Boost - I also currently work for a bank, (not BOA)...the ATM should be out of balance. Depending on when it's audited, you may not get an answer right away...obviously, since this happened back in March. Your letter will get you nowhere. I know your frustrated, but, work on a different approach for a resolution. Good luck getting the money back. Like ZGirl said, May is almost over.

Cars4 - once a counterfeit note is passed, it becomes property of the bank and is then turned over to the fed for cataloging.

OC - this cust sat survey only surveys 250 people and they received a score of 79%. We survey far more customers than that and are slightly above 85%. Believe me when I tell you, I see alot of that 21% from Wachovia, and they are not happy campers.

Nuez - I second that remark on bringing your deposit to a teller. I never make a deposit at an ATM and I only use the 'swipe' ATM's if I can help it so it doesn't have the possibility of eating my card. Technology is great, until it breaks.

mpimping · 06-01-2008, 09:22 AM

bank of america sucks...

batchelorc · 06-01-2008, 10:01 AM

Cripes dude. You've been getting jacked all month. WTF did u do to deserve all this??

05-31-2008, 05:55 PM	#1
Neema Major General 830 Rep 7,246 Posts Drives: a few BMWs Join Date: Dec 2006 Location: SoCal iTrader: (12)	New style BofA ATM ate my money, now bank claims they have "no evidence." . __________________ LTMW Widebody+1M front bumper+Slek CF Lip\|M3 Hood\|StopTech BBK\|M-Sport Rear Bumper+DD CF Diffuser\|Custom Recaro Seats\|KW V2\|BavX LS3\|M3 Side Skirts+Custom CF Lip\|BBS CHR 19x10.5+BBS Lugs\|LCI Taillights\|RD Sport Anti-Sway Bars\|GIAC S2\|ER Intercooler+CF Shroud+Charge Pipe\|Tial BOV\|Injen Intake\|MS downpipes\|Custom Exhaust\|BMS Oil Catch Can\|M3 DCT wheel+TiD CF Paddles\|BMW CF Trunk Spoiler\|Aluminum Pedals Last edited by Neema; 12-17-2011 at 11:25 AM..
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05-31-2008, 06:01 PM	#2
Neema Major General 830 Rep 7,246 Posts Drives: a few BMWs Join Date: Dec 2006 Location: SoCal iTrader: (12)	I was told...."we couldn't find any evidence of the transaction" Well of fucking course you couldn't you fucking idiots, the transaction was canceled and the machine malfunctioned. __________________ LTMW Widebody+1M front bumper+Slek CF Lip\|M3 Hood\|StopTech BBK\|M-Sport Rear Bumper+DD CF Diffuser\|Custom Recaro Seats\|KW V2\|BavX LS3\|M3 Side Skirts+Custom CF Lip\|BBS CHR 19x10.5+BBS Lugs\|LCI Taillights\|RD Sport Anti-Sway Bars\|GIAC S2\|ER Intercooler+CF Shroud+Charge Pipe\|Tial BOV\|Injen Intake\|MS downpipes\|Custom Exhaust\|BMS Oil Catch Can\|M3 DCT wheel+TiD CF Paddles\|BMW CF Trunk Spoiler\|Aluminum Pedals
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05-31-2008, 06:10 PM	#3
tek818 Lieutenant Colonel 140 Rep 1,953 Posts Drives: 2020 X3M Competition Join Date: Mar 2007 Location: Los Angeles, CA iTrader: (2) Garage List 2018 M3 ZCP [9.50]	perhaps the atm surveillance camera recorded it and they could pull the footage... __________________ 2020 F97 X3M Competition (current) - 2018 F80 M3 Competition - 2015 F82 M4 - 2012 E82 135i - 2010 E92 335i - 2007 E92 335i
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05-31-2008, 06:15 PM	#5
Neema Major General 830 Rep 7,246 Posts Drives: a few BMWs Join Date: Dec 2006 Location: SoCal iTrader: (12)	. __________________ LTMW Widebody+1M front bumper+Slek CF Lip\|M3 Hood\|StopTech BBK\|M-Sport Rear Bumper+DD CF Diffuser\|Custom Recaro Seats\|KW V2\|BavX LS3\|M3 Side Skirts+Custom CF Lip\|BBS CHR 19x10.5+BBS Lugs\|LCI Taillights\|RD Sport Anti-Sway Bars\|GIAC S2\|ER Intercooler+CF Shroud+Charge Pipe\|Tial BOV\|Injen Intake\|MS downpipes\|Custom Exhaust\|BMS Oil Catch Can\|M3 DCT wheel+TiD CF Paddles\|BMW CF Trunk Spoiler\|Aluminum Pedals Last edited by Neema; 12-17-2011 at 11:25 AM..
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05-31-2008, 06:16 PM	#6
F87LUV Lieutenant General 3974 Rep 15,132 Posts Drives: '16 M2, '23 GT4 Join Date: May 2007 Location: NJ iTrader: (4) Garage List 2025 BMW Z4 M40i [10.00] 2016 BMW M2 [8.93]	May is almost over __________________ IG: Trackinheels
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05-31-2008, 06:18 PM	#7
samwoo2go Banned 472 Rep 779 Posts Drives: E92 335i Join Date: Sep 2007 Location: SoCal iTrader: (12)	having worked at a bank before I can tell you this, all ATMs have a log of activities so if you can provide an exact date and time you made the transaction the log should say there was a canceled transaction. Now this alone won't prove anything. What will prove it is the money will be out of balance when it gets to the back office for count. and they should start looking into where the money went to. Now I don't know how long they keep the log in records, i would assume at least 3 months, but i dunno. Also if that particular branch does its own counting before sending the money out, there are no saying that some shady tellers would've just took the extra out and pocketed it even under dual control. you should of talked to the bank immediately or waited for them to open and talk to them before the armor truck comes.
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05-31-2008, 06:21 PM	#8
Neema Major General 830 Rep 7,246 Posts Drives: a few BMWs Join Date: Dec 2006 Location: SoCal iTrader: (12)	I did talk to them immediately, I went inside and told someone what my situation was, all they had me do was talk to a customer service agent over the phone. __________________ LTMW Widebody+1M front bumper+Slek CF Lip\|M3 Hood\|StopTech BBK\|M-Sport Rear Bumper+DD CF Diffuser\|Custom Recaro Seats\|KW V2\|BavX LS3\|M3 Side Skirts+Custom CF Lip\|BBS CHR 19x10.5+BBS Lugs\|LCI Taillights\|RD Sport Anti-Sway Bars\|GIAC S2\|ER Intercooler+CF Shroud+Charge Pipe\|Tial BOV\|Injen Intake\|MS downpipes\|Custom Exhaust\|BMS Oil Catch Can\|M3 DCT wheel+TiD CF Paddles\|BMW CF Trunk Spoiler\|Aluminum Pedals
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05-31-2008, 06:28 PM	#9
Neema Major General 830 Rep 7,246 Posts Drives: a few BMWs Join Date: Dec 2006 Location: SoCal iTrader: (12)	my fax machine is down, so can I email one of you the letter and have you print and fax it to them? __________________ LTMW Widebody+1M front bumper+Slek CF Lip\|M3 Hood\|StopTech BBK\|M-Sport Rear Bumper+DD CF Diffuser\|Custom Recaro Seats\|KW V2\|BavX LS3\|M3 Side Skirts+Custom CF Lip\|BBS CHR 19x10.5+BBS Lugs\|LCI Taillights\|RD Sport Anti-Sway Bars\|GIAC S2\|ER Intercooler+CF Shroud+Charge Pipe\|Tial BOV\|Injen Intake\|MS downpipes\|Custom Exhaust\|BMS Oil Catch Can\|M3 DCT wheel+TiD CF Paddles\|BMW CF Trunk Spoiler\|Aluminum Pedals
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05-31-2008, 06:54 PM	#10
ideliver Major 248 Rep 1,247 Posts Drives: E60 M5, E71 X6M, E46 M3 Join Date: Feb 2008 Location: At the gas station iTrader: (0) Garage List 2006 BMW E46 M3 'vert [0.00] 2008 BMW M5 [0.00] 2011 BMW E92 [0.00] 2012 BMW X6M [0.00] 2003 E46 M3 [0.00]	Go get your (or better yet, your friends) Remington 1100 (semi-auto 12 ga shotgun)...do slow drive-by...fire several rounds at the ATM and blast it into pieces...when the police come...tell them that you have "no evidence of the transaction" No really...the ATM should not have balanced...get the video...and set up a meeting...all should get squared away __________________ Current: 2006 E46 M3 'vert 6-sp 2008 E60 M5, 2011 E92 328 6-sp, 2011 E70 N55, 2012 E71 X6M
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05-31-2008, 06:55 PM	#11
Neema Major General 830 Rep 7,246 Posts Drives: a few BMWs Join Date: Dec 2006 Location: SoCal iTrader: (12)	should I file a police report against.........that ATM machine? __________________ LTMW Widebody+1M front bumper+Slek CF Lip\|M3 Hood\|StopTech BBK\|M-Sport Rear Bumper+DD CF Diffuser\|Custom Recaro Seats\|KW V2\|BavX LS3\|M3 Side Skirts+Custom CF Lip\|BBS CHR 19x10.5+BBS Lugs\|LCI Taillights\|RD Sport Anti-Sway Bars\|GIAC S2\|ER Intercooler+CF Shroud+Charge Pipe\|Tial BOV\|Injen Intake\|MS downpipes\|Custom Exhaust\|BMS Oil Catch Can\|M3 DCT wheel+TiD CF Paddles\|BMW CF Trunk Spoiler\|Aluminum Pedals
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05-31-2008, 07:15 PM	#12
CnoteMD Commander in Chief 38 Rep 1,034 Posts Drives: 2008 BMW 535i Join Date: May 2005 Location: Atlanta, GA iTrader: (0) Garage List 2008 M5 [0.00] 2006 330i [0.00]	Years ago I had a had a transaction go bad at an ATM machine. The bank was able to pull up the surveillance video and track the transaction. Within a week or so, my money was deposited correctly into my account. The only information I needed to provide was the estimated time of the transaction and the details of the transaction (deposit vs withdrawal and amount). Things are a lot more high tech now, so it should be even easier for them to handle the situation. __________________ 2008 BMW 535i Space Gray, Black Leather, Dark Bamboo Trim\| Sport Automatic with Paddles \| Sport Package 2008 BMW M5 (gone, but not forgotten) Space Gray, Silverstone Merino Leather, Madeira Walnut Wood Trim \| 7speed SMG \| All options Mods: Corsa Exhaust \| RPI Ram Air Intake \| H&R Sport Springs \| Rogue Engineering 12mm spacers
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05-31-2008, 07:31 PM	#13
1WickedE90 Major 199 Rep 1,010 Posts Drives: 2022 330i Join Date: Dec 2007 Location: CA, USA iTrader: (1)	Boost, switch to Citibank once you get this squared away. Much better than BofA (I had them before and I'm not surprised by what happened to you).
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05-31-2008, 08:30 PM	#15
iatacs19 Major General 479 Rep 5,319 Posts Drives: 2016 SO M4 Join Date: Sep 2006 Location: Washington, DC iTrader: (8)	Shit, I use the BofA automated machine to deposit my checks all the time. I deposit cash now and then, I will be extra careful from now on. Thanks for the heads up. __________________ If only BMWCCA Referral: 385628
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05-31-2008, 11:55 PM	#16
Last E92 M3 Lieutenant Colonel 34 Rep 1,507 Posts Drives: BMW M3 Join Date: Nov 2006 Location: Virginia iTrader: (0)	yeah fuck BofA definately switching over to something ELSE!
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06-01-2008, 05:41 AM	#17
OC Guy General 559 Rep 18,123 Posts Drives: AW 335D E90 Join Date: Oct 2006 Location: Irvine/Aliso Viejo, CA iTrader: (9) Garage List 2007 335i [0.00]	Wachovia #1 in Customer Service for the last like 6 years. Wells Fargo also has been good to me. I've switched out of BofA yeaaaaars ago. __________________ Current: 2010 Alpine White 335D LCI l 19" BBS LMs l KW V2 Coilovers l BMW Performance Grilles l MSport Front/Rear l Karbonwerke Trunk l F1 Pinnacle Tint 35% Former: E92 Space Grey 335i Latest pics
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06-01-2008, 06:02 AM	#18
neuzpeed Captain 71 Rep 786 Posts Drives: MW BMW M4 2015 Join Date: Mar 2007 Location: Sacramento, CA iTrader: (4)	Wells fargo ftw... guys never deposit cash at the ATM bring that shit to a teller. They can't jack you checks but they sure can jack your cash.. depostied 100 well they could just say they only counted 60 bucks pocket the 40 and you can't do shit. Its not traceable. __________________ MW/SO 2015 F82 M4
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06-01-2008, 06:47 AM	#19
E(@M# Second Lieutenant 6 Rep 207 Posts Drives: 94' corolla Join Date: Mar 2007 Location: FL iTrader: (0)	dude you are gettin teh chit kicked out of you....relax and take it easy for a while
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06-01-2008, 07:34 AM	#20
wvtlo Private 15 Rep 80 Posts Drives: 2003 Z4 Join Date: Apr 2006 Location: Suburbs of Philly, PA iTrader: (0)	Boost - I also currently work for a bank, (not BOA)...the ATM should be out of balance. Depending on when it's audited, you may not get an answer right away...obviously, since this happened back in March. Your letter will get you nowhere. I know your frustrated, but, work on a different approach for a resolution. Good luck getting the money back. Like ZGirl said, May is almost over. Cars4 - once a counterfeit note is passed, it becomes property of the bank and is then turned over to the fed for cataloging. OC - this cust sat survey only surveys 250 people and they received a score of 79%. We survey far more customers than that and are slightly above 85%. Believe me when I tell you, I see alot of that 21% from Wachovia, and they are not happy campers. Nuez - I second that remark on bringing your deposit to a teller. I never make a deposit at an ATM and I only use the 'swipe' ATM's if I can help it so it doesn't have the possibility of eating my card. Technology is great, until it breaks. __________________ 2006 325xi \| SGM :: SOLD 2003 Z4 \| TiAG
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06-01-2008, 09:22 AM	#21
mpimping Banned 874 Rep 336 Posts Drives: gti Join Date: Sep 2006 Location: ny,ny iTrader: (0)	bank of america sucks...
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06-01-2008, 10:01 AM	#22
batchelorc Captain 55 Rep 607 Posts Drives: Deez nuts Join Date: Feb 2008 Location: Kansas City iTrader: (0)	Cripes dude. You've been getting jacked all month. WTF did u do to deserve all this??
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