[Johnnyr135]

This was unfair of me

[down4it]

Originally Posted by Johnnyr135

DINAN screwed me, most of you have read about my problems with DINAN and my fuel pump. Well as of today DINAN decided to not fix my car and to just give me a refund, not only did they not honor the warranty that I paid $2600 for but they only refunded me $2,257. So I am out $200 to have my car flashed back to stock from my home dealer and I am out $343 for the installation of my DINAN software. I think this is ridiculous, I paid the extra money for DINAN so that I had a warranty on my car but when I have a claim they decide that they will not honor there warranty and just refund the product and not even the whole amount. So basically they are a bunch of crooks and DINAN is a huge waste of money. BMW does not want any part of DINAN so they will not help DINAN at all, and if BMW will not fix the problem DINAN throws in the towel and says here is part of your money you are on your own. So anyone interested in DINAN software save your money and and buy something else or keep your car stock. They may have been a good company at one time but BMW hates them now, I have been to 3 different dealers 11 times for my car to be fixed and at the end of the day DINAN screwed me so learn from my mistake and go somewhere else. DINAN SUCKS!

Could have told you they sucked before you bought into their BS...

[RMA]

Guess JB3 is the the other alternative then. Sorry to hear about your nitemare.

[skim7x]

gotta pay to play, bro... if you had used PROcede or JB2, you would have had the same problems... donno if that's any consolation...

[mistermojorizin]

consequential damages. it isn't enough that they refunded you the money. they need to pay for the shit their product caused. go to a lawyer asap. by accepting their payment, you may have already comprimised your claim.

[down4it]

Originally Posted by skim7x

gotta pay to play, bro... if you had used PROcede or JB2, you would have had the same problems... donno if that's any consolation...

Not really, just pull it out and go to the dealer and say theres something wrong with the car and they fix it under warrantee... Wheres the problem?

[cn555ic]

wow thats the first I have heard of Dinan being deadbeats...Its not good news for people with Dinan tunes at all....Sounds like BMW has completely parted ways with them...

[Johnnyr135]

Unfair of me

[slubu]

Originally Posted by Johnnyr135

This would not happen with a Vishnu or Juice Box, they did not say they would warranty there product. DINAN thought it was easier to refund part of my money instead of replace the fuel pump they pushed to hard. They are supposed to warranty the product thats why I paid $2600 not to give me part of my money back when it gets to hard for them.

Sue them in small claims court. They are not going to fly to NY from Morgan Hill, CA for $400. They will default, you will win, and you can collect your $. They also cannot hire an attorney in small claims court. (At least this is the way it is in California, please refer to your own rules in NY for the procedure.)

[slubu]

Wait is BMW fixing your fuel pump or do you have to pay for that out of pocket too?

[ChuckBimmer]

That totally suck the big one. I was waiting to see what would happen before I decided to spend my money on Dinan Stage III. From following along and reading your post I am definitely abandoning Dinan. The only reason I was willing to pay a premium was for the warranty. NO WARRANTY means NO CUSTOMER. Good luck.

[cn555ic]

Originally Posted by Mystic_blue

Modding an amazingly engineered machine like a BMW is great...






























waste of money.

There is so much you can do with your 330i, and commenting on tuning a 335i, you would never understand....The driveability is night and day to stock.

[Mr. 5]

Originally Posted by cn555ic

There is so much you can do with your 330i, and commenting on tuning a 335i, you would never understand....The driveability is night and day to stock.

so true, so true!
OP,
I'm sorry to hear about the problem, but it's strange that you're having this problem with Dinan. Did you get the car flashed at the place you brought it in for service?

[bmwzimmer]

If you have any problems with your car say 6 months from now (wastegate ticking noise for example), Will BMW cover it? By having your car Flashed once, is your powertrain/drivetrain warranty toast?

[ezatnova]

Originally Posted by skim7x

gotta pay to play, bro... if you had used PROcede or JB2, you would have had the same problems... donno if that's any consolation...

Not really...he'd still have the warranty...all fixed for free on BMW.

[ArmyBimmerDude]

Originally Posted by cn555ic

There is so much you can do with your 330i, and commenting on tuning a 335i, you would never understand....The driveability is night and day to stock.

I was going to say something, but decided to not to. I'll never understand why non-335 owners love to criticize things they no thing about.

[Orb]

Originally Posted by Johnnyr135

DINAN screwed me, most of you have read about my problems with DINAN and my fuel pump. Well as of today DINAN decided to not fix my car and to just give me a refund, not only did they not honor the warranty that I paid $2600 for but they only refunded me $2,257. So I am out $200 to have my car flashed back to stock from my home dealer and I am out $343 for the installation of my DINAN software. I think this is ridiculous, I paid the extra money for DINAN so that I had a warranty on my car but when I have a claim they decide that they will not honor there warranty and just refund the product and not even the whole amount. So basically they are a bunch of crooks and DINAN is a huge waste of money. BMW does not want any part of DINAN so they will not help DINAN at all, and if BMW will not fix the problem DINAN throws in the towel and says here is part of your money you are on your own. So anyone interested in DINAN software save your money and and buy something else or keep your car stock. They may have been a good company at one time but BMW hates them now, I have been to 3 different dealers 11 times for my car to be fixed and at the end of the day DINAN screwed me so learn from my mistake and go somewhere else. DINAN SUCKS!

Can you explain a bit more what transpired? I thought they we going to try a new software version on your car or did they just decided not to?

I assuming your fuel pump passed testing but the car will not run correctly with the Dinan software without cutting out.

Orb

[roadkillrob]

What a bunch of crooks, especially when they decide to pull the plug and don't even give you a full refund! It's nice how they spend so much time justifying the price of something worth $500 by saying all the extra is for peace of mind and warranty and then they have no intention of fixing anything if it all goes wrong. There is another thread on the forum from last year from a guy that had tried to get something fixed back when Dinan and BMW where actual on good terms and basically he got screwed too as BMW blamed it on Dinan and Dinan blamed it on BMW. Steve Dinan appears to just be a high class scam artist - next he will be selling Dinan Swampland in Florida!

[e92phreak]

contact the Better Business Bureau and have them open up an investigation. That's another way to get someone to work for you in parallel with your current plans.

[Johnnyr135]

Unfair of me

[ybbiz34]

Originally Posted by Johnnyr135

The fuel pump would only cut out with the DINAN tune it works fine without the tune. So DINAN was going to try another tune but they decided that would not work and the only fix was to install a new fuel pump. Well they decided it was easier to bail on me and give me a partial refund which I still cannot believe I am so mad. I thought I had a DINAN warranty and if there product caused a problem they would fix the problem, well that is not the case. BMW wants nothing to due with DINAN, I heard that from 3 dealers and it was proved to me over and over again. I do not know what it costs to replace a fuel pump but I know it is going to cost more in lost customers after people read what they did to me. I supported them for 3 months, I went to the dealer 10 times I wasted days waiting for my car and they screwed me. I gave them every chance to do the right thing for me but in the end I lost almost $600 and I have nothing to show for it.

BMW is still honoring my warranty and the car runs fine without the tune.

Judging by what you have said in the post above, especially regarding the part where you say your car runs fine WITHOUT the tune...I have to ask why in the hell would you expect Dinan to replace your fuel pump?

It sounds like refunding your money for the tune, which was supposedly causing the problem, was the only thing that could be done.

I was going to keep my mouth shut on this, but the amount of stupidity that has been displayed in this thread leaves me no other choice.

HEY PEOPLE, WAKE UP. IF HIS FUEL PUMP IS FINE WITHOUT THE TUNE, WHY IN THE HELL SHOULD DINAN PAY FOR A NEW FUEL PUMP?

Let me say this as truthfully and as accurately as I can:

IF YOU THINK DINAN SHOULD PAY FOR A NEW FUEL PUMP, AND THE FUEL PUMP IS OTHERWISE FINE WITHOUT THE TUNE, THEN YOU ARE NOTHING SHORT OF CRAZY.

Why should Dinan pay for the fuel pump if it is not broken without the flash? What does any of this have to do with the warranty if the part is not ultimately broken?

This has nothing to do with the warranty or anything. They refunded the OP for the cost of the flash, and it sounds like the flash was causing the problem. There is nothing more than Dinan should have done. OP, I don't feel sorry for you at all. Dinan did what they were supposed to do. If your fuel pump is fine without the tune, they don't owe you a thing.

If I am misunderstanding your situation, you can put me in my place. I will be the first to admit I am wrong...

But if your car is fine without the flash, then Dinan owes you NOTHING besides a refund for the price of the flash itself EXCLUDING labor.

End rant.

So, if your fuel pump is FINE now that the flash is gone, Dinan shouldn't owe you anything except for the flash.

If your fuel pump is BROKEN without the flash now, then they owe you a new fuel pump.

[cn555ic]

Originally Posted by Mystic_blue

Oh I would understand....believe me....but think about it.
No one ever gets the money 'back' for mods...the invested cash is for bragging rights...or performance....fine....but the cars are pretty damn great right out of the box...and with the warranty being somewhat an issue. I would be scared to mod under warranty.




But then I got in a kid in private school so my money goes elsewhere.

I not saying your wrong, but if you owned a 335i and tuned it, you would understand what I am referring to....Nothing wrong with a 330, but tuning a 330 would take a whole lot more mods to even reach a fraction of the performance of a tuned 335i and the gains would be nominal compared to the 335i....Agreed the cars out of the box are great cars, but a tuned 335i is so much more driveable than stock..I really don't abuse my car all that much and under normal driving, you feel a difference from stock...It feels like a NA engine with a tune and without one you feel the lag of the turbos! For this reason people turned to Dinan to protect themselves from warranty and now they find themselves taking it in the rear end