Mybmw app not working

Mitchok · 11-15-2022, 09:29 AM

Can't log onto mybmw app. Talked customer relations and genius still no go. When the app asks for a link to be sent to email adrress nothing shows up on email. Completely frustrated as app worked yesterday. They gave me a line of horsepoop about how my old x3 was 3 g. Well I know that. It still showed up in the app. All the vins were in the app and I could see the build progress. I got a genius working on it from my dealership but what technology glitch. Cars seemed to work better when there was less technologically advance computers.

chris_1001 · 11-16-2022, 11:59 AM

unlink and re link the car on the BMW website under "my garage" it will unlink the app also.

I had a similar problem and no one at BMW could help. I tried this and was all set.

KevinC · 11-16-2022, 04:23 PM

Just tried and not working for me either, tells me "no internet connection" as if my phone has no connection (at least I think that's what it's telling me - maybe it's the car's connection?). Either way obviously some snafu on their end, which is hardly surprising. BMW software & support are a total joke.

chris_1001 · 11-17-2022, 02:20 PM

Quote:

Originally Posted by tacticdout

I also had a similar problem. Pleas help me!

unlink and re link the car on the BMW website under "my garage" it will unlink the app also.

Nothing else worked for me.

normimb · 12-02-2022, 08:15 AM

Here is the communication i had with BMW about how to resolve the connected drive issue temporarly, it works on my 330e xdrive 2022:

Dear Customer,
Thank you for contacting BMW Assist Customer Care.

We see that the ATM is not provisioning in this vehicle. Please perform the following to reset the units.
• Hold the power button down for 70 seconds exactly.
• The iDrive screen in the center of the vehicle will turn off and reboot around 25 seconds into the 70 seconds, but keep holding the power button for the entire 70 seconds
• After 70 seconds, release the power button and wait for iDrive to boot up
• On the iDrive, click "Apps" and then press the “Option” button near the iDrive controller in the center console
• Choose “Update apps and services”. The vehicle will then have a short update of ConnectedDrive services
• Finally, remove the BMW Connected app from the phone and then reinstall the app. Once the app is newly installed, login to the app and retest
We escalated the issue and were informed that this is a known issue and currently under investigation. They have recognized the root cause and this issue will be resolved as soon as possible.
Sincerely,
BMW ConnectedDrive Canada

11-15-2022, 09:29 AM	#1
Mitchok Registered 7 Rep 3 Posts Drives: Bmw x3 Join Date: Oct 2022 Location: Hamburg iTrader: (0)	Mybmw app not working Can't log onto mybmw app. Talked customer relations and genius still no go. When the app asks for a link to be sent to email adrress nothing shows up on email. Completely frustrated as app worked yesterday. They gave me a line of horsepoop about how my old x3 was 3 g. Well I know that. It still showed up in the app. All the vins were in the app and I could see the build progress. I got a genius working on it from my dealership but what technology glitch. Cars seemed to work better when there was less technologically advance computers.
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11-16-2022, 11:59 AM	#2
chris_1001 Second Lieutenant 864 Rep 248 Posts Drives: 2022 BMW M340i Join Date: Apr 2007 Location: MA iTrader: (1) Garage List 2022 M340i xDrive [0.00]	unlink and re link the car on the BMW website under "my garage" it will unlink the app also. I had a similar problem and no one at BMW could help. I tried this and was all set. __________________ 2022 M340i XDrive, Oxide Grey Metallic/Tacora Red/Shadowline. 2004 330Ci (Sold), 2007 335i (Sold)..
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11-16-2022, 04:23 PM	#3
KevinC your average JAMF 3655 Rep 4,236 Posts Drives: '21 M2 Comp, '19 Golf R Join Date: Oct 2005 Location: Cochise County, AZ iTrader: (0) Garage List 2019 VW Golf R [5.00] 2021 BMW M2 Competi ... [3.50]	Just tried and not working for me either, tells me "no internet connection" as if my phone has no connection (at least I think that's what it's telling me - maybe it's the car's connection?). Either way obviously some snafu on their end, which is hardly surprising. BMW software & support are a total joke. __________________ '21 M2 Comp '19 Golf R
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12-02-2022, 08:15 AM	#5
normimb New Member 3 Rep 8 Posts Drives: i4 edrive35, 19 inch wheel. Join Date: Jul 2022 Location: Quebec iTrader: (0)	Here is the communication i had with BMW about how to resolve the connected drive issue temporarly, it works on my 330e xdrive 2022: Dear Customer, Thank you for contacting BMW Assist Customer Care. We see that the ATM is not provisioning in this vehicle. Please perform the following to reset the units. • Hold the power button down for 70 seconds exactly. • The iDrive screen in the center of the vehicle will turn off and reboot around 25 seconds into the 70 seconds, but keep holding the power button for the entire 70 seconds • After 70 seconds, release the power button and wait for iDrive to boot up • On the iDrive, click "Apps" and then press the “Option” button near the iDrive controller in the center console • Choose “Update apps and services”. The vehicle will then have a short update of ConnectedDrive services • Finally, remove the BMW Connected app from the phone and then reinstall the app. Once the app is newly installed, login to the app and retest We escalated the issue and were informed that this is a known issue and currently under investigation. They have recognized the root cause and this issue will be resolved as soon as possible. Sincerely, BMW ConnectedDrive Canada
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