[jjrol5117]

Did anyone bring their 2023 x7 to the dealer for the new recall? I took my car to the dealer on Tuesday, December 6th for the front light recall. The car has been at the shop since and it's been a week now and they keep telling me they are having problems to upload the new software every time they upload it and it keeps on failing. How many of you are having the same issue. It is mind boggling for BMW engineers are not able to solve the issue. They can't even tell me how long they will keep my car.

[ntailor]

I had the light recall completed 11/23. Dropped car off in the morning, picked up late afternoon. I wonder if there is something else going on.

[jjrol5117]

It must be because I keep getting the same talk from the the advisor" waiting to hear from the engineer to know what the next step will be....I really don't know what my next step should be...hope that I didn't buy a lemon.

[Brigitte]

Originally Posted by jjrol5117

It must be because I keep getting the same talk from the the advisor" waiting to hear from the engineer to know what the next step will be....I really don't know what my next step should be...hope that I didn't buy a lemon.

I hope not...did they give you a loaner?

[jjrol5117]

Yes they gave me a loaner but a 530i and I have not driven a sedan for many years. I only drive SUVs. They should have given me at least an X5. I was told that they only have sedans as loaners.

[BobsM3Coupe]

Originally Posted by jjrol5117

Yes they gave me a loaner but a 530i and I have not driven a sedan for many years. I only drive SUVs. They should have given me at least an X5. I was told that they only have sedans as loaners.

My dealer has an X5 and an iX as a loaner.

[jjrol5117]

After the car spent a week at dealer due the recall ....they still couldn't get it....the software failed....now they informed me that they need to change the rack and pinion. The parts will take at least a month to come from Germany. I am so pissed right now; for a 2023 X7 to have such issues. I don't know when I am getting my car back. The car didn't have any issues when I brought it to the dealer for the recall.

[Ace6180G07]

Soooooo… you take your car in for a headlight recall and now it needs a rack and pinion? Did they say it was leaking? Wonder why they want to change it.

What’s the deal here? On a separate note you could be talking about a buy back/lemon or trade assist if it’s out of service for certain number of days (according to your state guidelines)

[Angelo_GraysonMiniBMW]

This should be a great reminder to not buy a first year model but somebody’s gotta do it, so thank you all for taking the risk and hopefully the following year will be much better

[Orient330iNYC]

Originally Posted by Ace6180G07

Soooooo… you take your car in for a headlight recall and now it needs a rack and pinion? Did they say it was leaking? Wonder why they want to change it.

What’s the deal here? On a separate note you could be talking about a buy back/lemon or trade assist if it’s out of service for certain number of days (according to your state guidelines)

my guess is that the sw flash didnt go well for the control module on the steering rack and its not recoverable. its all one unit so they need to replace the whole thing

[Ace6180G07]

Originally Posted by Orient330iNYC

my guess is that the sw flash didnt go well for the control module on the steering rack and its not recoverable. its all one unit so they need to replace the whole thing

Maybe. Although I just looked up a rack for 2023 and it’s not hydraulic fed (which is what I was thinking when I said is it leaking) old school.. 🙂 looks like none of them ever were since initial launch.

Looks like it has a sensor on the steering input shaft that counts the rotation and position and then sends the command to the electric motor that moves the rack. I guess there could be a module in there. From the image it just looks like there is

1. Power input for the electric motor
2. Sensor Input from the input shaft to the motor via short cable.
3. An additional plug that I assume goes back to the main computer (ID8) so it knows what position the wheels are. Maybe this cable is used also when a flash is involved to update it??

Anyways this sucks regardless. Very unfortunate.

[Brigitte]

Originally Posted by jjrol5117

After the car spent a week at dealer due the recall ....they still couldn't get it....the software failed....now they informed me that they need to change the rack and pinion. The parts will take at least a month to come from Germany. I am so pissed right now; for a 2023 X7 to have such issues. I don't know when I am getting my car back. The car didn't have any issues when I brought it to the dealer for the recall.

WOW...I don't blame you! At least a month?!! It will be over the 30 days required by the Lemon law(check your state lemon law). Ask them about a buyback!! This is so disappointing

[BobsM3Coupe]

Originally Posted by Ace6180G07

Soooooo… you take your car in for a headlight recall and now it needs a rack and pinion? Did they say it was leaking?

The steering rack is electric. No fluid.

[jjrol5117]

Yes the steering rack is electric...They claimed after failing so many times the data came back, after the assessment the engineer said the steering rack needs to be changed in order to resolve the issues. Yes Ace6180G07 you explained it well....that was what the service manager said but I still have my doubts...Now they put me on a 2023 GMC Acadia...I asked them for an SUV but I was told that they don't have SUVs as loaners. They put me on a rental.....Unbelievable ....the service is subpar at best..I didn't expect that from BMW....I owned 3 Lexus, 1Mercedes SUVs never had any problems..my first BMW and it turned to be a sour taste within a month of owning the vehicle....

[ComingInHot]

Sorry to hear that. As someone mentioned earlier, it’s always a roll of the dice purchasing any new model or revision (LCI) of an existing model within the first year. Don’t write off the brand just yet though as I have always had solid BMWs over the years but then again I never buy 1st years in any brand. Hopefully your fix is gonna be quick and effective.

[jjrol5117]

I can't believe this...it's been more than a month and I am still waiting for the part. I spoke to the dealer and I was informed it can take 3 to 4 months to get the part from Germany. It's unacceptable to have a brand new car having issues not even 2 months of ownership.

[BMW5and7]

Originally Posted by jjrol5117

Yes the steering rack is electric...They claimed after failing so many times the data came back, after the assessment the engineer said the steering rack needs to be changed in order to resolve the issues. Yes Ace6180G07 you explained it well....that was what the service manager said but I still have my doubts...Now they put me on a 2023 GMC Acadia...I asked them for an SUV but I was told that they don't have SUVs as loaners. They put me on a rental.....Unbelievable ....the service is subpar at best..I didn't expect that from BMW....I owned 3 Lexus, 1Mercedes SUVs never had any problems..my first BMW and it turned to be a sour taste within a month of owning the vehicle....

Other forum members said that the BMW dealer experience is as good as MBenz. I myself have similar experience to yours. I found MercedesBenz dealership experience to be much better than the 3 BMW dealerships I dealt with. But, as others said, it is always sitiuational and I might have been lucky with my 2 MBenz dealerships and unlucky with all 3 BMW dealerships I worked with. I would also add that it is much easier to get in touch with Mbenz of NA to escalate issues and talk to a manager, than trying to get a manager on the line from BMW NA (unless you can secure contact info of the BMW regional manager).