[fili92]

Hi guys, today I have a new problem with iDrive 9.
Data doesn't work and I can't see traffic in my route.
As you can see from pic attached there are two symbols in red circles that are clear: no data transmission.
I tried to reboot 2 times the iDrive system (press and hold volume button 30 seconds), but nothing changed.
Can you help me?

[guppy]

I had this exact problem a few weeks back....the connection was super flaky every day but eventually just became ok. I don't think there is anything you can do about it as I think the problem is server side

[fili92]

Originally Posted by guppy

I had this exact problem a few weeks back....the connection was super flaky every day but eventually just became ok. I don't think there is anything you can do about it as I think the problem is server side

Thanks for your answer.
Today I called BMW assistance from idrive icon and they told me to press SOS button to check connection. SOS call was successful, I spoke with a guy in alarm central and told him it was a test made with assistance. So the car transmission is ok, but I can't use connected drive store, traffic information, POI search and weather.
Hope to see that it works again.

[cOBRaX]

try to go another place, maybe is problem in your mobile network around you, it happened often in germany, they still doing something with network

[fili92]

Originally Posted by cOBRaX

try to go another place, maybe is problem in your mobile network around you, it happened often in germany, they still doing something with network

Ok. I work 40km away from home, maybe in this day it will reconnect...

[fili92]

UPDATE!!!

Looking around on google, I found a forum where an iX possessor had a similar problem.
I found also that there are 2 different reboot, the soft reboot and the hard.

Soft: press volume button on the central console for 30 seconds and the system will reboot.
Hard: press volume button on the central console for 30 seconds (same as soft) but keep pressing it until the system reboot 2 times.

My problem was solved using hard reboot.

[cOBRaX]

thanks, for hard reset you need to push button whole time ? untill 2 reboots?

[fili92]

Originally Posted by cOBRaX

thanks, for hard reset you need to push button whole time ? untill 2 reboots?

Yes, you press the button until the 2nd reboot (around 1 minute, maybe 1 minute and 15 sec).

[cOBRaX]

ok will try, thanks