HELP! Warranty Voided?

ceenik · 01-19-2010, 01:44 PM

So, my car was taking longer than usual to crank and I bring it in to BMW so they can take a look. My service advisor said the battery was weak and they charged it.

I get my car back, two days later it will not start up again. I have to call BMW roadside assistance and get it jump started, once they do that I am driving home and I smell SMOKE! I pop my trunk and open the battery case, smoke is literally coming from behind my battery. I park up and have the car towed to BMW.

My service advisor calls me and says that the wire running from the battery to the front of the car is FRIED and the car was in a collision before so it will void my warranty and I have to pay $2,500

I just left Vista BMW in Coconut Creek, FL and spoke to the service manager, I told him my story and he said it didnt make much sense that he will look into it.

My question to you is : Can my warranty REALLY be voided if it is an electrical issue and the damage to the car was only cosmetic when it was in a collision???

Kyosho · 01-19-2010, 02:15 PM

To me it just sounds like they dont want to fix it.

Good luck with everything.

b0bab0i · 01-19-2010, 02:47 PM

Doesn't seem like the collision was only cosmetic now.

And was your car in an actual collision?

Try going through insurance from the same claim that you had during the accident?

ceenik · 01-19-2010, 03:09 PM

Quote:

Originally Posted by benmoooon

Doesn't seem like the collision was only cosmetic now.

And was your car in an actual collision?

Try going through insurance from the same claim that you had during the accident?

The collision was before i purchased the car =[ . I think they just don't want to fix it

ceenik · 01-19-2010, 03:16 PM

Anyone know the escalation process?

Who is above the service manager that i can speak to? Maybe i can take this to the corporate level.

F32Fleet · 01-19-2010, 03:26 PM

#1 Relax. #2 Wait for the Service Manager to get back with you.

6-speed · 01-19-2010, 03:42 PM

The only time your warranty will be void is if the car has been deemed a "total loss". Once the car has a rebult status the warranty is no longer valid. Hope this helps!

ceenik · 01-19-2010, 03:44 PM

Thanks Guys

M3 vert · 01-20-2010, 11:59 PM

Quote:

Originally Posted by Socom

#1 Relax. #2 Wait for the Service Manager to get back with you.

+ 1

and where did you buy the car, im assuming not from a BMW store?

and make the selling dealer aware of the problems you are incurring with the warranty issues, see if hes willing to compensate.

If all else fails then call BMW customer service and escalate it to BMW NA... but for now sit tight and wait for that magic call

dragon1761 · 01-21-2010, 12:12 AM

From my understanding BMW warranty only fixes certain issues that is deemed manufacturer's defect from normal use. If your car has been in an accident before, then the warranty would not cover the problems that you are incurring now. Hence the reason why you dont buy second hand and you dont buy a car thats been in an accident.
Good news is this. If you purchase it off the BMW lot as certified used Car, then the warranty should cover your car. Hence the reason they charge more than other private seller/ and other non BMW car lots.

M3 vert · 01-21-2010, 01:52 AM

Quote:

Originally Posted by dragon1761

From my understanding BMW warranty only fixes certain issues that is deemed manufacturer's defect from normal use. If your car has been in an accident before, then the warranty would not cover the problems that you are incurring now. Hence the reason why you dont buy second hand and you dont buy a car thats been in an accident.
Good news is this. If you purchase it off the BMW lot as certified used Car, then the warranty should cover your car. Hence the reason they charge more than other private seller/ and other non BMW car lots.

in A NUTSHELL...the greatest piece of advice ever on car purchasing

Andrew@ET · 01-21-2010, 02:35 AM

Here is my advise RUN TO BRAMAN BMW !

CATCH_M3 · 01-21-2010, 04:13 AM

good luck! More likely than not they will do something to help you

ceenik · 01-21-2010, 10:06 AM

Thanks for all your help guys, apparently the people who did the bodywork on the car did something wrong to cause this failure. I spoke to the service manager and he said I can probably sue for liability issues, the wire running to the batter was causing friction against something and the car could of literally set on fire. I am not sure what to do at this point, i'm going to call BMW customer service and see if i can escalate.

ceenik · 01-21-2010, 10:08 AM

Quote:

Originally Posted by M3 vert

+ 1

and where did you buy the car, im assuming not from a BMW store?

and make the selling dealer aware of the problems you are incurring with the warranty issues, see if hes willing to compensate.

If all else fails then call BMW customer service and escalate it to BMW NA... but for now sit tight and wait for that magic call

I bought the car from Braman Honda in LakeWorth, FL.

Nawaaz · 01-21-2010, 10:16 AM

Hope you get this issue resolved, ceenik.

ceenik · 01-21-2010, 10:32 AM

thanks Nawaaz

dls_tech · 01-23-2010, 12:32 PM

If it was a problem from a collision then call the insurance company that paid for the repairs. They WILL pay for it. I worked at a body shop for a while and customers made up the most random things about their cars and the insurance had to pay for it if it was reasonable. And if you get a paper from the dealer saying it's collision related then they really have no choice

01-19-2010, 01:44 PM	#1
ceenik Private First Class 23 Rep 188 Posts Drives: 07 e92 335i Join Date: Oct 2009 Location: Miami iTrader: (1)	HELP! Warranty Voided? So, my car was taking longer than usual to crank and I bring it in to BMW so they can take a look. My service advisor said the battery was weak and they charged it. I get my car back, two days later it will not start up again. I have to call BMW roadside assistance and get it jump started, once they do that I am driving home and I smell SMOKE! I pop my trunk and open the battery case, smoke is literally coming from behind my battery. I park up and have the car towed to BMW. My service advisor calls me and says that the wire running from the battery to the front of the car is FRIED and the car was in a collision before so it will void my warranty and I have to pay $2,500 I just left Vista BMW in Coconut Creek, FL and spoke to the service manager, I told him my story and he said it didnt make much sense that he will look into it. My question to you is : Can my warranty REALLY be voided if it is an electrical issue and the damage to the car was only cosmetic when it was in a collision???
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01-19-2010, 02:15 PM	#2
Kyosho Lieutenant 18 Rep 568 Posts Drives: 991.2 GT3 // Panamera Turbo Join Date: Jun 2007 Location: Irvine CA iTrader: (4)	To me it just sounds like they dont want to fix it. Good luck with everything. __________________ Understeer is when you hit the wall with the front of the car and oversteer is when you hit the wall with the rear of the car. Horsepower is how fast you hit the wall, torque is how far you take the wall with you."
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01-19-2010, 02:47 PM	#3
b0bab0i Major 25 Rep 1,033 Posts Drives: 03 TiAG z4 3.0i w/ hardtop Join Date: Feb 2008 Location: SoCal iTrader: (0)	Doesn't seem like the collision was only cosmetic now. And was your car in an actual collision? Try going through insurance from the same claim that you had during the accident?
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01-19-2010, 03:16 PM	#5
ceenik Private First Class 23 Rep 188 Posts Drives: 07 e92 335i Join Date: Oct 2009 Location: Miami iTrader: (1)	Anyone know the escalation process? Who is above the service manager that i can speak to? Maybe i can take this to the corporate level.
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01-19-2010, 03:26 PM	#6
F32Fleet Lieutenant General 3919 Rep 10,624 Posts Drives: 2015 435i Join Date: May 2005 Location: Southeastern US iTrader: (0)	#1 Relax. #2 Wait for the Service Manager to get back with you.
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01-19-2010, 03:42 PM	#7
6-speed uber wide 2 Rep 19 Posts Drives: 06' 330i 6-speed sports pack Join Date: Jan 2010 Location: Vancouver, Canada iTrader: (1)	The only time your warranty will be void is if the car has been deemed a "total loss". Once the car has a rebult status the warranty is no longer valid. Hope this helps!
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01-19-2010, 03:44 PM	#8
ceenik Private First Class 23 Rep 188 Posts Drives: 07 e92 335i Join Date: Oct 2009 Location: Miami iTrader: (1)	Thanks Guys
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01-21-2010, 12:12 AM	#10
dragon1761 Lieutenant 94 Rep 528 Posts Drives: 128i SGM 08; 328i AW 14 Join Date: Dec 2008 Location: Arcadia, CA iTrader: (0)	From my understanding BMW warranty only fixes certain issues that is deemed manufacturer's defect from normal use. If your car has been in an accident before, then the warranty would not cover the problems that you are incurring now. Hence the reason why you dont buy second hand and you dont buy a car thats been in an accident. Good news is this. If you purchase it off the BMW lot as certified used Car, then the warranty should cover your car. Hence the reason they charge more than other private seller/ and other non BMW car lots.
	Appreciate 0 Quote

01-21-2010, 02:35 AM	#12
Andrew@ET Brigadier General 195 Rep 4,037 Posts Drives: Red thing Join Date: May 2007 Location: Earth iTrader: (9)	Here is my advise RUN TO BRAMAN BMW !
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01-21-2010, 04:13 AM	#13
CATCH_M3 Lieutenant 70 Rep 470 Posts Drives: 2008 BMW M3 Join Date: Dec 2009 Location: Toronto iTrader: (1)	good luck! More likely than not they will do something to help you
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01-21-2010, 10:06 AM	#14
ceenik Private First Class 23 Rep 188 Posts Drives: 07 e92 335i Join Date: Oct 2009 Location: Miami iTrader: (1)	Thanks for all your help guys, apparently the people who did the bodywork on the car did something wrong to cause this failure. I spoke to the service manager and he said I can probably sue for liability issues, the wire running to the batter was causing friction against something and the car could of literally set on fire. I am not sure what to do at this point, i'm going to call BMW customer service and see if i can escalate.
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01-21-2010, 10:16 AM	#16
Nawaaz Brigadier General 223 Rep 4,539 Posts Drives: . Join Date: Apr 2009 Location: . iTrader: (0)	Hope you get this issue resolved, ceenik.
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01-21-2010, 10:32 AM	#17
ceenik Private First Class 23 Rep 188 Posts Drives: 07 e92 335i Join Date: Oct 2009 Location: Miami iTrader: (1)	thanks Nawaaz
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01-23-2010, 12:32 PM	#18
dls_tech New Member 0 Rep 9 Posts Drives: 05 325i Join Date: Jan 2010 Location: Everett WA iTrader: (0)	If it was a problem from a collision then call the insurance company that paid for the repairs. They WILL pay for it. I worked at a body shop for a while and customers made up the most random things about their cars and the insurance had to pay for it if it was reasonable. And if you get a paper from the dealer saying it's collision related then they really have no choice
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