crap mechanics at dealers

Arch Stanton · 05-24-2010, 06:15 AM

had a load of bits replaced under warranty last weekm, car developed a rattle afterwards, nothing serious, sounds like a heat shield or engine tray. Took it back to the dealers (not naming them bit i didn;t travel far from my house in warrington) pickied it up a couple of hours later, was halfway to work and the rattle is back!!!! Will need to take another half day off because they can't fix an easy job. Make syou wonder whether they did the big jobs right too...
I'm just a bit miffed!!

ibanezking · 05-25-2010, 12:23 PM

Quote:

Originally Posted by Arch Stanton

had a load of bits replaced under warranty last weekm, car developed a rattle afterwards, nothing serious, sounds like a heat shield or engine tray. Took it back to the dealers (not naming them bit i didn;t travel far from my house in warrington) pickied it up a couple of hours later, was halfway to work and the rattle is back!!!! Will need to take another half day off because they can't fix an easy job. Make syou wonder whether they did the big jobs right too...
I'm just a bit miffed!!

Yes, i went to the same dealers........ and told them before the first visit what was wrong............

Ended up going there 3 times..............

The only thing they managed to complete properly on the first visit was a service at £340!!!

simples · 05-25-2010, 02:33 PM

are u sure the mechanics at your dealers are not ex kwik fit grease monkeys??

SteveF1 · 05-26-2010, 11:00 AM

Had a similar experience with interior rattles actually getting worse after BMW looked at them as opposed to them removing the problem as requested.

Disturbing factory fitted components can often make a problem worse but the quality control techs should make sure the car isn't handed back until its fault free. This is where dealers fall down terribly.

milesr3 · 05-26-2010, 11:27 AM

I recently had to leave my car with my local dealer for over a week to diagnose a hesitancy problem. They found that the supplying dealer (a different garage in the same group) has mis-adjusted the turbo actuators when replacing a seized turbo valve and totally buggered up the gearbox adaptation by resetting it and then not following the correct learning process.

This was the same place that polished all the clearcoat off the bumper trying to take out a scratch, then smart repaired it which failed twice. And unknown to me smart repaired three wheels which all failed as well.

Oh and took four visits to diagnose an unserviceable battery and in the end the service manager told me there was nothing wrong with it unless I wanted to pay for it to be replaced myself, but my local dealer found it to be at 30% capacity and swapped it immediately without question under the warranty.

Needles to say I wouldn't ever take my car there again or consider buying another from this bunch of idiots.

05-24-2010, 06:15 AM	#1
Arch Stanton Second Lieutenant 49 Rep 258 Posts Drives: BMW 335i touring Join Date: Aug 2009 Location: the smelly bit of the north iTrader: (0)	crap mechanics at dealers had a load of bits replaced under warranty last weekm, car developed a rattle afterwards, nothing serious, sounds like a heat shield or engine tray. Took it back to the dealers (not naming them bit i didn;t travel far from my house in warrington) pickied it up a couple of hours later, was halfway to work and the rattle is back!!!! Will need to take another half day off because they can't fix an easy job. Make syou wonder whether they did the big jobs right too... I'm just a bit miffed!!
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05-25-2010, 02:33 PM	#3
simples Second Lieutenant 10 Rep 274 Posts Drives: 335i Join Date: Nov 2009 Location: london iTrader: (0)	are u sure the mechanics at your dealers are not ex kwik fit grease monkeys??
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05-26-2010, 11:00 AM	#4
SteveF1 Captain 27 Rep 626 Posts Drives: BMW 320D M Sport Join Date: Mar 2010 Location: Manchester iTrader: (0)	Had a similar experience with interior rattles actually getting worse after BMW looked at them as opposed to them removing the problem as requested. Disturbing factory fitted components can often make a problem worse but the quality control techs should make sure the car isn't handed back until its fault free. This is where dealers fall down terribly.
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05-26-2010, 11:27 AM	#5
milesr3 Private First Class 10 Rep 193 Posts Drives: 535d SE Join Date: May 2009 Location: Suffolk, UK. iTrader: (0)	I recently had to leave my car with my local dealer for over a week to diagnose a hesitancy problem. They found that the supplying dealer (a different garage in the same group) has mis-adjusted the turbo actuators when replacing a seized turbo valve and totally buggered up the gearbox adaptation by resetting it and then not following the correct learning process. This was the same place that polished all the clearcoat off the bumper trying to take out a scratch, then smart repaired it which failed twice. And unknown to me smart repaired three wheels which all failed as well. Oh and took four visits to diagnose an unserviceable battery and in the end the service manager told me there was nothing wrong with it unless I wanted to pay for it to be replaced myself, but my local dealer found it to be at 30% capacity and swapped it immediately without question under the warranty. Needles to say I wouldn't ever take my car there again or consider buying another from this bunch of idiots.
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