Dealer damage. Scared to get it fixed

3Coupe4Me · 09-09-2010, 10:13 AM

So my car went to the dealer twice for repair of air vents that were broken which was covered under warranty. The first time went ok but I had to take it back because the rear vent was not fixed because the part was on back order. I finally went to pick it up and the valet brought it around to the pickup spot. I started walking to the car and as soon as I got close enough I saw that the rear bumper was damaged

I immediately pointed it out to the valet and he went and got my SA. I was a little pissed but I did not show my emotions. My car up to that point had no dents or visible scratches. Well the SA came and looked at the damage and remarked that he knows that I keep my car clean and remembered that it was flawless when it came in (I felt relieved then). He went and got his manager who was very professional and said they would fix it.he then said to make an appointment to bring it in to be repaired.

My problem now is I don't know what method they are going to use to fix it and if it will look original with the proper color and clear coat to match the rest of the car. The damage is not too bad but still stands out and the paint is cracked. Should they replace the bumper or can it be fixed some other way and still look good.

Just got my car back and I have to say that they did a fantastic job with the repair.

Blubaron79 · 09-09-2010, 10:19 AM

It's a dealer. Why wouldn't they correct it properly? They made the mistake, let them fix it.

E30M3Driver · 09-09-2010, 11:13 AM

Sorry to hear that, at least they are owning up to it.

Maybe you should ask the dealer how they intend to fix it and then go from there?

I doubt their first response will be to replace the cover.

Eights-n-Aces · 09-09-2010, 11:19 AM

Quote:

Originally Posted by Blubaron79

It's a dealer. Why wouldn't they correct it properly? They made the mistake, let them fix it.

alex2364 · 09-09-2010, 11:52 AM

There is no need to replace the bumper. They should be able to repair it and make it flawless. They should have lifetime paint guarantee on the work done if they're good.

Jeff@TopGearSolutions · 09-09-2010, 11:56 AM

Up to the body shop if it will look better repaired or replaced.

Majority just replace it.

madmanhiker · 09-09-2010, 12:00 PM

sorry to hear about your issue... we all know every inch of our cars...

at least they had the honor to own the issue and provide a fix. Keep us updated on the status.

E90Graphite07 · 09-09-2010, 12:07 PM

Make sure to check up on their warranty coverage; most dealers here will cover up to like 1 year; other third party shops offer lifetime warranty. You could offer that option to have 'your ideal shop' do the repairs, like if you were in a car accident and having to deal w/ insurance companies.

spdy330 · 09-09-2010, 12:14 PM

Does not look that bad OP. I would say let them fix it.

3Coupe4Me · 09-09-2010, 12:22 PM

Quote:

Originally Posted by E30M3Driver

Maybe you should ask the dealer how they intend to fix it and then go from there?

You are right. This will be my first question once I speak to my SA.

cb1111 · 09-09-2010, 12:39 PM

Lot damage happens. It could have happened to you at the Walmart an hour later.

They seem professional and took responsibility.

Ask them houw they propose to fix and tell them your concerns (that you expect it to look perfect.)

You'll be fine.

Castel · 09-09-2010, 12:49 PM

It'll be as good as it's going to be. I would ask how they will fix it and voice your concern. They can assure it will look just as before and you can use this to evaluate the work once it's done. Good that they are owning up to it and fixing it, let them do it after talking to the manager.

techlogik · 09-09-2010, 03:42 PM

They don't need to replace the bumper. Just remove it, prep it, fix the dent, and primer/respray it, then clear coat...reinstall.

All should be good! Just a hassle though.

3Coupe4Me · 09-09-2010, 07:55 PM

Quote:

Originally Posted by techlogik

They don't need to replace the bumper. Just remove it, prep it, fix the dent, and primer/respray it, then clear coat...reinstall.

All should be good! Just a hassle though.

I hope this is what happens. I made the appointment today after speaking the the SA about it. He reassured me that they only use a very good onsite body shop and it should look good as new

We shall see.

IancoleTX · 09-09-2010, 09:49 PM

Sounds like you are working with a pretty straight-shooting dealer. Having them handle the issue the way they are would be the type of situation that kept me bringing business back to them. GL getting it fixed up man!

Bakeme521 · 09-09-2010, 09:53 PM

If they are being as sincere and professional as you say they are, then give it to them and I am sure they will fix it just fine.

Noc57 · 09-09-2010, 11:35 PM

I came in here thinking something terrible happened, and all I see is this little scratch???

You'll be fine. The fact that the dealer is taking accountability would be a huge plus in my book, and as far as future business.

You should see what just happened to my car. Had to get a whole door replaced and basically my entire passenger side resprayed thanks to a numb-nut hitting me with no insurance.

Things could be alot worse.....this is nothing.

dreamingat30fps · 09-10-2010, 08:46 AM

If the dealer owned up to it then I would have no reason to believe they wouldn't fix it right. Let them fix it.

MusclezMarinara · 09-10-2010, 08:52 AM

They can probably heat up the plastic and it will pop back. boo to dealer at least they owned up to it !

3Coupe4Me · 09-16-2010, 06:59 PM

I just got the car back after dropping it off Monday morning. I got a 528i loaner to drive and at the end of it I have to say I really missed the bucket seats and sports suspension on my 3Coupe. It's just more fun to drive also even though the 528i was nice.

I have to give Braman BMW props for taking care of this and doing a fantastic job on the bumper. The paint and clear coat match is perfect

. The wife could not tell that it was repainted. Now for a BMS Powerbox. Thank you all for the feedback and support.

Castel · 09-16-2010, 07:14 PM

Thanks for sharing the "after" picture. Glad everything worked out!

cb1111 · 09-16-2010, 07:33 PM

Quote:

Originally Posted by 3Coupe4Me

I just got the car back after dropping it off Monday morning. I got a 528i loaner to drive and at the end of it I have to say I really missed the bucket seats and sports suspension on my 3Coupe. It's just more fun to drive also even though the 528i was nice.

I have to give Braman BMW props for taking care of this and doing a fantastic job on the bumper. The paint and clear coat match is perfect

. The wife could not tell that it was repainted. Now for a BMS Powerbox. Thank you all for the feedback and support.

But it looks like they screwed up your plate - it is all blurry now.

09-09-2010, 10:13 AM	#1
3Coupe4Me Private First Class 83 Rep 177 Posts Drives: 2007 328i Coupe Join Date: Aug 2010 Location: S.FL iTrader: (1)	Update: Dealer damage. Scared to get it fixed So my car went to the dealer twice for repair of air vents that were broken which was covered under warranty. The first time went ok but I had to take it back because the rear vent was not fixed because the part was on back order. I finally went to pick it up and the valet brought it around to the pickup spot. I started walking to the car and as soon as I got close enough I saw that the rear bumper was damaged I immediately pointed it out to the valet and he went and got my SA. I was a little pissed but I did not show my emotions. My car up to that point had no dents or visible scratches. Well the SA came and looked at the damage and remarked that he knows that I keep my car clean and remembered that it was flawless when it came in (I felt relieved then). He went and got his manager who was very professional and said they would fix it.he then said to make an appointment to bring it in to be repaired. My problem now is I don't know what method they are going to use to fix it and if it will look original with the proper color and clear coat to match the rest of the car. The damage is not too bad but still stands out and the paint is cracked. Should they replace the bumper or can it be fixed some other way and still look good. Just got my car back and I have to say that they did a fantastic job with the repair. __________________ ------------------------------------------------------- ------------------------------------------------------- Last edited by 3Coupe4Me; 09-16-2010 at 06:51 PM..
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09-09-2010, 10:19 AM	#2
Blubaron79 Brigadier General 1436 Rep 4,725 Posts Drives: 2021 M340i xDrive Join Date: May 2009 Location: PA iTrader: (0)	It's a dealer. Why wouldn't they correct it properly? They made the mistake, let them fix it. __________________ Current: 2021 M340i xDrive Previous: '18 340i xDrive; '15 335 xDrive; '14 435i xDrive; '09 335 E92 xDrive
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09-09-2010, 11:13 AM	#3
E30M3Driver Captain 37 Rep 794 Posts Drives: 2021 M2C, 97 M3 Join Date: Jan 2006 Location: Here, there iTrader: (1) Garage List 2007 BMW 335i [8.00] 1989 BMW M3 [8.20]	Sorry to hear that, at least they are owning up to it. Maybe you should ask the dealer how they intend to fix it and then go from there? I doubt their first response will be to replace the cover. __________________ Performance Center Delivery, June 21, 2013: 2013 E92 335is \| Le Mans Blue \| Gray Leather with Black \| 6MT \| 19" Style 313's \| Michelin Pilot Super Sports \| BMW Carbon Fiber Rear Spoiler \|
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09-09-2010, 11:52 AM	#5
alex2364 Colonel 2931 Rep 2,797 Posts Drives: 2020 M4 ZCP / 2023 X3 M40i Join Date: May 2005 Location: Northern VA iTrader: (2) Garage List 2020 BMW M4 [10.00] 2023 BMW X3 M40i [10.00]	There is no need to replace the bumper. They should be able to repair it and make it flawless. They should have lifetime paint guarantee on the work done if they're good.
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09-09-2010, 11:56 AM	#6
Jeff@TopGearSolutions 3442 Rep 79,211 Posts Drives: C6 Z06, 09 335i, 10 335xi Join Date: Dec 2008 Location: www.TopGearSolutions.com iTrader: (37)	Up to the body shop if it will look better repaired or replaced. Majority just replace it.
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09-09-2010, 12:00 PM	#7
madmanhiker Lieutenant Colonel 83 Rep 1,615 Posts Drives: '11 E92 335i Join Date: Jul 2008 Location: Jacksonville, Fl iTrader: (5) Garage List 2011 335i M-Sport [6.00] 2008 328i Sport Pre ... [0.00]	sorry to hear about your issue... we all know every inch of our cars... at least they had the honor to own the issue and provide a fix. Keep us updated on the status.
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09-09-2010, 12:07 PM	#8
E90Graphite07 Lieutenant 104 Rep 596 Posts Drives: 07 E90 335i Join Date: Dec 2007 Location: Texas iTrader: (0)	Make sure to check up on their warranty coverage; most dealers here will cover up to like 1 year; other third party shops offer lifetime warranty. You could offer that option to have 'your ideal shop' do the repairs, like if you were in a car accident and having to deal w/ insurance companies. __________________ 2007 BMW 335i, 2014 Audi A4, 2016 Acura MDX Join us on Facebook: E90Post - Houston Houston BMW DIY Services
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09-09-2010, 12:14 PM	#9
spdy330 Major General 530 Rep 6,149 Posts Drives: 05 Tundra, 15 FIT, 17 CRV Join Date: Dec 2009 Location: Chino Hills, CA iTrader: (163)	Does not look that bad OP. I would say let them fix it. __________________ If you will be purchasing ANY AT&T services online or in store could you mention that you were referred by me? My Employee Referral ID is eo4489. This would be a great help and it costs you nothing, thank you!
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09-09-2010, 12:39 PM	#11
cb1111 I ask the questions you're afraid to ask. 44 Rep 2,489 Posts Drives: 335xi Join Date: Sep 2009 Location: DC iTrader: (2)	Lot damage happens. It could have happened to you at the Walmart an hour later. They seem professional and took responsibility. Ask them houw they propose to fix and tell them your concerns (that you expect it to look perfect.) You'll be fine.
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09-09-2010, 12:49 PM	#12
Castel Captain 71 Rep 801 Posts Drives: Tanzanite Blue '13 E92 M3 Join Date: Jul 2008 Location: Portland, OR iTrader: (6)	It'll be as good as it's going to be. I would ask how they will fix it and voice your concern. They can assure it will look just as before and you can use this to evaluate the work once it's done. Good that they are owning up to it and fixing it, let them do it after talking to the manager.
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09-09-2010, 03:42 PM	#13
techlogik Lieutenant Colonel 70 Rep 1,565 Posts Drives: 2020 M340i Dravit Grey Join Date: Dec 2006 Location: FL iTrader: (2)	They don't need to replace the bumper. Just remove it, prep it, fix the dent, and primer/respray it, then clear coat...reinstall. All should be good! Just a hassle though. __________________ 2020 M340i: Dravit Grey Mettalic. Loaded.
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09-09-2010, 09:49 PM	#15
IancoleTX Dillo boxers 272 Rep 3,360 Posts Drives: 2019 M5C Join Date: Jan 2010 Location: USA iTrader: (14)	Sounds like you are working with a pretty straight-shooting dealer. Having them handle the issue the way they are would be the type of situation that kept me bringing business back to them. GL getting it fixed up man! __________________ 2019 M5C Matte MBB / Tartufo
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09-09-2010, 09:53 PM	#16
Bakeme521 Some say... 239 Rep 4,296 Posts Drives: Fresh Join Date: Mar 2010 Location: Baton Rouge n NOLA iTrader: (12) Garage List 2007 BMW 335i [8.24]	If they are being as sincere and professional as you say they are, then give it to them and I am sure they will fix it just fine. __________________ I have exhaust and an intake...
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09-09-2010, 11:35 PM	#17
Noc57 Lieutenant Colonel 74 Rep 1,859 Posts Drives: e92 335 Join Date: Dec 2008 Location: Orlando, FL iTrader: (0)	I came in here thinking something terrible happened, and all I see is this little scratch??? You'll be fine. The fact that the dealer is taking accountability would be a huge plus in my book, and as far as future business. You should see what just happened to my car. Had to get a whole door replaced and basically my entire passenger side resprayed thanks to a numb-nut hitting me with no insurance. Things could be alot worse.....this is nothing. __________________
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09-10-2010, 08:46 AM	#18
dreamingat30fps Lieutenant Colonel 5419 Rep 1,926 Posts Drives: Miata, Cayenne, Model 3, F350 Join Date: Jan 2010 Location: South Florida & NC iTrader: (1)	If the dealer owned up to it then I would have no reason to believe they wouldn't fix it right. Let them fix it.
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09-10-2010, 08:52 AM	#19
MusclezMarinara Banned 263 Rep 5,018 Posts Drives: VALNCYA Join Date: Jan 2009 Location: Jersey iTrader: (23) Garage List 2011 BMW 1M [9.22] 2009 335i Sedan xdrive [9.34]	They can probably heat up the plastic and it will pop back. boo to dealer at least they owned up to it !
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09-16-2010, 06:59 PM	#20
3Coupe4Me Private First Class 83 Rep 177 Posts Drives: 2007 328i Coupe Join Date: Aug 2010 Location: S.FL iTrader: (1)	I just got the car back after dropping it off Monday morning. I got a 528i loaner to drive and at the end of it I have to say I really missed the bucket seats and sports suspension on my 3Coupe. It's just more fun to drive also even though the 528i was nice. I have to give Braman BMW props for taking care of this and doing a fantastic job on the bumper. The paint and clear coat match is perfect . The wife could not tell that it was repainted. Now for a BMS Powerbox. Thank you all for the feedback and support. __________________ ------------------------------------------------------- -------------------------------------------------------
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09-16-2010, 07:14 PM	#21
Castel Captain 71 Rep 801 Posts Drives: Tanzanite Blue '13 E92 M3 Join Date: Jul 2008 Location: Portland, OR iTrader: (6)	Thanks for sharing the "after" picture. Glad everything worked out!
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