[bulldog_yyc]

EDIT 12/10/2010: issues have been rectified

WARNING: AVOID Brookfield Place Car Wash - Clean Car Co

I dropped off my 335 this morning at 8am for the top of the line "works" package, which includes a 3 step exterior detail (wash, polish, wax) & full interior cleaning, including all leather/vinyl and hard surfaces. The total cost came out to about $425 or so; fine by me as long as the job is done right (and I was assured it would be done "professionally"). There were handfuls of cars down there they worked on that looked 10/10 and cost 10x as much as mine so I figured I was in safe hands.

The results were extremely disappointing.

Summary
-tire shine over spray all over the rims and looks like it stained my matte black rims.
- sediment from polish left all over exterior of car ;in door handle, around windows, in parts of spoiler where it mates with trunk, etc.
- dust all over interior
- water spots all over mirrors and every window
- paper towel on tires and tire cleaner residue on tire side walls
- sediment in kidney grill
- swirl marks remain in paint

I will post the pictures shortly (took so many camera ran out of batteries). My girlfriend was even disappointed and noticed things that weren't right.

I tried to call them tonight but they don't even have a voicemail box; I will be paying them a visit Tuesday to show the pictures and express my dissatisfaction.

[Ballzilla]

Originally Posted by turkish335

WARNING: AVOID BCE Place Car Wash - Clean Car Co

I dropped off my 335 this morning at 8am for the top of the line "works" package, which includes a 3 step exterior detail (wash, polish, wax) & full interior cleaning. The total cost came out to about $425 or so; fine by me as long as the job is done right (and I was assured it would be done "professionally"). There were handfuls of cars down there they worked on that looked 10/10 and cost 10x as much as mine so I figured I was in safe hands.

The results were extremely disappointing. When I showed up at 5:30 (as I told him after called 2 times in the afternoon asking what was going on with the car; he said it wasn't busy and should be done mid aft) he was still trying to towel off the car. I would not be surprised if this was his first detail EVER, as I could do a better job and I have never picked up a detailing tool in my life.

Summary
-tire shine over spray all over the rims and looks like it stained my matte black rims. He says its tire shine and not rim cleaner (which I instructed him to NOT use, soap and water only).
- sediment from polish left all over exterior of car - I pointed out that it was in the trunk jam and he hurried over with a polishing cloth to wipe it up.
- dust all over interior - he never cleaned or wiped the dash
- water spots all over mirrors and every window
- paper towel on tires
- sediment in kidney grill
- swirl marks all over hood

I will post the pictures shortly (took so many camera ran out of batteries). My girlfriend was even disappointed and noticed things that weren't right.

I tried to call them tonight but they don't even have a voicemail box; I will be paying them a visit Tuesday to show the pictures and express my dissatisfaction.

Avoid this place at all costs!

GTA IN DETAIL next time you need your car washed/waxed....why would you pay $425?

[CHCCubs]

Not that surprising. I noticed a similar place when I was at the Exchange Tower a few weeks ago and it seemed really disorganized with cars everywhere and a bunch of workers frantically working (it was about 4:00pm when I drove past their area in that garage).

[DESI4life10]

Why would you have it done there.

Picus i.e GTA in detail can do a much better job for a better price. He is on this board as picus and a lot of people use him to get the car looking all shiny.

[bulldog_yyc]

Originally Posted by DESI4life10

Why would you have it done there.

Picus i.e GTA in detail can do a much better job for a better price. He is on this board as picus and a lot of people use him to get the car looking all shiny.

I know

1) he lives down the street from me
2) I was jammed for time. Actually, an MD at work recommended their service - given that it could be done during day in the parking lot while I was at work seamed appealing

[DESI4life10]

Originally Posted by turkish335

I know

1) he lives down the street from me
2) I was jammed for time. Actually, an MD at work recommended their service - given that it could be done during day in the parking lot while I was at work seamed appealing

Nice meeting ya bud..yea get those scratches fixed Hope it works out for yea with getting the money back.

[BRAISKI]

Originally Posted by DESI4life10

Nice meeting ya bud..yea get those scratches fixed Hope it works out for yea with getting the money back.

Lol, sadly I dont think he will get his money back they will prolly offer to do it again :/

+1 for GTA In Detal

[MOAB]

Originally Posted by turkish335

I know

1) he lives down the street from me
2) I was jammed for time. Actually, an MD at work recommended their service - given that it could be done during day in the parking lot while I was at work seamed appealing

an investment banker recommended their work?? Then it must be good.

[TheRox]

I just finished a full day detail...

If you're gonna drop 425...you might as well get a reputed detailer like GTA in detail or do it yourself! Esp for a 3 series...425 is steep!

[bulldog_yyc]

bump - pictures added

[e9009]

damn.. that's bad..

[bulldog_yyc]

Originally Posted by e9009

damn.. that's bad..

yep

the interior was not cleaned with the exception of the carpets

[Jean-Claude]

Looks like he hooked you up with the Purple Power wheel cleaner upgrade. If I were to say, just based off of the pictures of those wheels, he used a high alkaline cleaner on them and it destroyed the finish.

[Universal_Magnetic]

lol what the fuck did they do? they fucked your car up...

[icandie]

that's soooo horrible. I'd be super pissed. I'd raise a huge fuss and try to get my money back.

if it had been a $50 job, then fine, ya, you cant expect too much. For for 4 bills??! wtf! that's ridiculous!

that sucks. I feel your pain.

[SpmnE9zero]

Originally Posted by DESI4life10

Nice meeting ya bud..yea get those scratches fixed Hope it works out for yea with getting the money back.

Getting money BACK?!?!?!
I would have never paid for that in the first place!!! They didnt even wash the wheels let alone got over spray on them! I would have driven my car away and not paid a dime! My car is cleaner than that on a daily basis, no joke, your washing and drying is key to keeping a very clean car.

You def got hosed on this deal.

[SGxi]

That is a really terrible and sloppy job, especially if it's over $400...

[bulldog_yyc]

issues have been resolved after a visit today, I would say I am more or less happy now but would still rate picus #1. Will post updated pics soon.

[redfox]

Who are in investment banking here?

Originally Posted by MOAB

an investment banker recommended their work?? Then it must be good.

[Bme30]

why would you pay that kind of money for a detail in the first place.

[Express]

MUUUUCH better

[WannaBModder328i]

wow man, sucks to see that, did it look worse before the clean or after?