UPS Screwed me? Help!

james426 · 03-10-2011, 09:18 PM

Hi guys

Help me understand what happened:

The situation:
-I sent my malfunctioning laptop to Toshiba, they repaired it, and then sent it back to me....supposedly
-I check online and it says "delivered" and signed by "Gryle" (some other guys name)
-I check my front door and there is a UPS notice on there, first check box under "deliver" is checked, and in the comments says "left at 59 <my street>"
-I live at 77 <my street>
-I went over to 59 <my street> old lady comes to the door, we talk for a minute and clearly she has no clue whats going on and there is no "Gryle" there

Nothing makes sense as I never told Toshiba anything like I approve some guy named Gryle at 59 <my street> to sign for it.

They will be calling me back at 8:00 am tommorow to try and resolve this. Any help/insight you guys with more experience and brains can provide me would be greatly appreciated.

I just don't get it! Thanks everyone!

iBoost · 03-10-2011, 10:57 PM

Sounds like you're in a mess.. GL getting everything resolved..

BobKingerman · 03-10-2011, 11:31 PM

I would contact UPS and get a detailed delivery summary. Then go to Toshiba with this info and put it on them if they sent it to the wrong place.
Otherwise you are usually screwed when people get your package if they don't own up to it.
Your last resort after trying to get it back on your own would be to contact the local police to see if they can encourage the person who got your laptop to give it back. (If you can find out who it was)

Forcefed3 · 03-10-2011, 11:42 PM

tl;dr

good luck

.:bHd:. · 03-10-2011, 11:59 PM

they have insurance for this kinda stuff. I'm pretty sure you'll either get a new laptop or some cash since you never signed it

JayKay335i · 03-11-2011, 01:07 AM

Toshiba should have insurance on the package and UPS shouldn't deliver to other places but your house, unless specified, if signature is required.

Maestro · 03-11-2011, 10:17 AM

It was stolen, someone signed for it on your behalf and told the delivery guy he was your neighbor and sign so he did not have to come back. You issue is with UPS, they guy should have never allow someone else to sign for it.

Freakazoid · 03-11-2011, 10:39 AM

Quote:

Originally Posted by Maestro

It was stolen, someone signed for it on your behalf and told the delivery guy he was your neighbor and sign so he did not have to come back. You issue is with UPS, they guy should have never allow someone else to sign for it.

this, if signature is required they have to live IN the house to sign, they're not allowed to have someone else sign it (particularly a neighbor).

In terms of how to best fight it...start with bitching to toshiba, then bitch to ups. Toshiba has to put in the claim

Hawkeye · 03-11-2011, 11:26 AM

Yeah, seems like it was stolen. Hope everything was backed up. Good luck getting a resolution as well, seems like a UPS error to me.

jpsum · 03-11-2011, 03:27 PM

If UPS left you the note and had your neighbor signed it, then toshiba probably ok'd an indirect signature. But it is usually done with the direction from the receiver (you). Nonetheless, you didn't sign for it and shouldn't be liable for a lost package.

03-10-2011, 09:18 PM	#1
james426 Private 19 Rep 77 Posts Drives: 2009 323i Sedan Join Date: May 2009 Location: Toronto, ON iTrader: (1)	UPS Screwed me? Help! Hi guys Help me understand what happened: The situation: -I sent my malfunctioning laptop to Toshiba, they repaired it, and then sent it back to me....supposedly -I check online and it says "delivered" and signed by "Gryle" (some other guys name) -I check my front door and there is a UPS notice on there, first check box under "deliver" is checked, and in the comments says "left at 59 <my street>" -I live at 77 <my street> -I went over to 59 <my street> old lady comes to the door, we talk for a minute and clearly she has no clue whats going on and there is no "Gryle" there Nothing makes sense as I never told Toshiba anything like I approve some guy named Gryle at 59 <my street> to sign for it. They will be calling me back at 8:00 am tommorow to try and resolve this. Any help/insight you guys with more experience and brains can provide me would be greatly appreciated. I just don't get it! Thanks everyone!
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03-10-2011, 10:57 PM	#2
iBoost Retired e90post Member 143 Rep 3,038 Posts Drives: real slow Join Date: Nov 2009 Location: Las Vegas iTrader: (13)	Sounds like you're in a mess.. GL getting everything resolved..
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03-10-2011, 11:31 PM	#3
BobKingerman Private First Class 89 Rep 197 Posts Drives: 2007 e90 335i, 1969 Mustang Join Date: Jun 2010 Location: Cleveland, OH/ Andover, MA iTrader: (2) Garage List 2007 E90 335i [0.00]	I would contact UPS and get a detailed delivery summary. Then go to Toshiba with this info and put it on them if they sent it to the wrong place. Otherwise you are usually screwed when people get your package if they don't own up to it. Your last resort after trying to get it back on your own would be to contact the local police to see if they can encourage the person who got your laptop to give it back. (If you can find out who it was) __________________ 2007 335i E90 BSM Depo Tail, Matte Grill, AFE DCI, JB4, Debadge, Matte Black Avant Garde M310, Blacked Out Trim, Mtech v3 AE Future Mods: Tint, Catless DPs E90post.com E9x Picture GAME!!! 2 Points Challenges Girl, Office Space
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03-10-2011, 11:42 PM	#4
Forcefed3 Banned 132 Rep 4,732 Posts Drives: 2008 335i Join Date: May 2010 Location: South iTrader: (2) Garage List 2008 335i [1.00]	tl;dr good luck
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03-10-2011, 11:59 PM	#5
.:bHd:. Major 367 Rep 1,149 Posts Drives: E92 335i MT Join Date: Feb 2008 Location: So Cal iTrader: (0)	they have insurance for this kinda stuff. I'm pretty sure you'll either get a new laptop or some cash since you never signed it __________________
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03-11-2011, 01:07 AM	#6
JayKay335i Banned 198 Rep 5,046 Posts Drives: ///M323 DCT Join Date: Apr 2009 Location: North Dakota; its best DUHHHHHH iTrader: (1)	Toshiba should have insurance on the package and UPS shouldn't deliver to other places but your house, unless specified, if signature is required.
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03-11-2011, 10:17 AM	#7
Maestro Major 1083 Rep 1,268 Posts Drives: 2007 335i Sedan, 2021 X3 Join Date: Nov 2006 Location: Philadelphia iTrader: (0)	It was stolen, someone signed for it on your behalf and told the delivery guy he was your neighbor and sign so he did not have to come back. You issue is with UPS, they guy should have never allow someone else to sign for it.
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03-11-2011, 11:26 AM	#9
Hawkeye Brigadier General 2066 Rep 4,365 Posts Drives: '07 Z4 Coupe, '21 X3, '16 GMC Join Date: Aug 2007 Location: Iowa iTrader: (0) Garage List 2016 GMC Sierra SLT [10.00] 2008 Yamaha R6 [9.00]	Yeah, seems like it was stolen. Hope everything was backed up. Good luck getting a resolution as well, seems like a UPS error to me. __________________ 2007 Z4 3.0si Coupe • 6 MT • Black Saphire Metallic • PP • SP 2016 GMC Sierra SLT Z71 Premium Plus 4x4 2017 Harley StreetGlide • Denim Black • V&H Tune 2021 BMW x30i • Phytonic Blue Metallic • Fully loaded
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03-11-2011, 03:27 PM	#10
jpsum Major 291 Rep 1,088 Posts Drives: 2010 TSX Join Date: Dec 2008 Location: New Haven area iTrader: (4)	If UPS left you the note and had your neighbor signed it, then toshiba probably ok'd an indirect signature. But it is usually done with the direction from the receiver (you). Nonetheless, you didn't sign for it and shouldn't be liable for a lost package. Last edited by jpsum; 03-11-2011 at 03:59 PM..
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