02-29-2012, 03:19 PM | #1 |
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WTF? I have to get BMW Assist in order to get the Technology Package???
My dealer just called me and said I have to pay for the BMW Assist in order to get the technology package. Is this right???
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02-29-2012, 03:46 PM | #2 |
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This is not correct. You do not have to pay for BMW Assist with the Technology Package.
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Past --> ?19 G01 X3 m40i, 15 F33 328xi, 8SA, '13 F30 328i, '08 E92 335xi, '95 E34 530i, '88 E30 M3 |
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02-29-2012, 03:55 PM | #3 |
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No, that is a problem in the system. My dealer said the same thing and I freaked out. What happens (I think) is that the system automatically adds BMW Assist + ZTP if they accidentally pick BMW Assist. Then you cannot remove BMW assist unless you start over and only add ZTP. Something like that. I am not too sure, actually. But I had to make a few trips to the computer office in my dealer and explain them the situation. Goofy ordering system.
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02-29-2012, 04:17 PM | #5 |
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02-29-2012, 04:44 PM | #6 |
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Yes, I got ZTP without BMW Assist. Let me know if you want me to fax you my ordering sheet print out (from the dealer computer) to prove. Don't give up! This is complete BS and you should call that out and make that clear to your dealer. Otherwise, shop elsewhere.
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02-29-2012, 05:08 PM | #7 | |
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02-29-2012, 07:18 PM | #9 |
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As all of the others have stated this not the case. I got a quote from one dealer and at first he told me the same, but then corrected it. If sending you a copy of my order will help just let me know and i will post a copy.
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02-29-2012, 08:08 PM | #10 |
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Thank you for the offer guys. If it gets to the point I need proof, I'll hit you guys up thru PM. As of now, I am still waiting on the call back. Long lunch.
I have contacted another dealer and after talking with them, they have not called me back either. That makes it 3 dealers that have not called me back to sell me a car. I mean jeez.... I have money in hand. |
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02-29-2012, 08:10 PM | #11 |
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I had a smiliar problem (delaer required me to order folding seats to get leather) i went nuts and he said he would take care of it when the car came. took the $500 off at signing. Dont settle
And fuck bmw's it department
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02-29-2012, 08:34 PM | #12 | |
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Delivered --> '21 G01 X3 M40i, 8SA, Sunstone Metallic with Cognac Vernasca, 22Z, ZDA, ZDB, ZPK, ZPP w/ 4HA, ZPX, 2VF, 3AC, 4K1, 688, 6NW, 5DF
Past --> ?19 G01 X3 m40i, 15 F33 328xi, 8SA, '13 F30 328i, '08 E92 335xi, '95 E34 530i, '88 E30 M3 |
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02-29-2012, 10:21 PM | #13 |
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same thing happened to me, my salesman started over and picked my options in a different order and it didn't force BMW assist. you can see my options in my sig line. good luck!
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03-02-2012, 12:40 PM | #14 |
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Wow, this dealer is deadset on the BMW Assist being a requirement for the Technology package. He just emailed me confirming that he can not remove the Assist without removing the Tech Package. I'm talking to another dealer now. Just waiting on confirmation of a March allocation. Jeez.
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03-02-2012, 03:08 PM | #15 |
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Canceled the order with this dealer. He called me back again and is refusing to configure the car in the way you guys stated. I asked him, "Why can't you guys just run the order again in these steps?" He replied, "YOU WANT ME TO PUT IN THE ORDER OR CANCEL IT?"
So I canceled it. What an jerk. |
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03-02-2012, 07:07 PM | #16 | |
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What dealer was this? Perhaps you can prevent others from going there
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03-02-2012, 08:21 PM | #17 |
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The manager called me back and explained to me that I was right and he managed to get the BMW Assist removed. I replied, "I know. I gave the salesman step by step instructions on how to remove it. But he kept talking over me and not listening." He then asked me what those steps were. To which I iterated what is written on this thread. He responded, "Oh, that's exactly what I did to remove it." *face-palm
Then he proceeded to warn me. "But.... we had one of these 'conflict' orders go out in December for an X5... someone just like you that wanted it configured unconventionally, and BMW delayed the order by 2 months. Just wanted to let you know that." This is the same manager that told me two days ago "Take the nav or leave it." So I explained to him that, "It's not so much the fact that you guys couldn't figure it out in the system because I understand there might be glitches... but the fact that you guys were so disrespectful while talking down to me and not listening to anything I was saying. Even as I was telling you that other dealers corroborated my version of this Package, you would not even research one bit on whether my version is true or not. My wife and I are extremely upset at this." Eventually I agreed that I would think about it overnight and give them a call back tomorrow on whether I want to continue with them or not. One more kick in the nuts. As everyone knows, there is an additional mandatory fee called "Training". Originally, I thought this was the training that the dealer would provide to the buyer about their new car. But no. It is actually the cost of BMW training their sales folks on how to sell the car (you guys probably already know all this). So basically, I'm paying them to sell the car to me. I find this utterly ironic in that I am training them on how to order a BMW to me. I guess they would make me pay for that as well. I have another dealer trying to get me a March allocation. Hope it goes thru. Then I'll let you guys know which dealer it was. |
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03-02-2012, 09:38 PM | #18 |
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The bottom line is that the dealer should be earning your business, not the other way around. If you've already got a bad taste in your mouth for this dealer, follow your instinct. If problems arise with your order, you don't want to be dealing with this type of attitude going forward. Do yourself a favor and find another dealer willing to make the process a pleasant one from the beginning.
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Delivered --> '21 G01 X3 M40i, 8SA, Sunstone Metallic with Cognac Vernasca, 22Z, ZDA, ZDB, ZPK, ZPP w/ 4HA, ZPX, 2VF, 3AC, 4K1, 688, 6NW, 5DF
Past --> ?19 G01 X3 m40i, 15 F33 328xi, 8SA, '13 F30 328i, '08 E92 335xi, '95 E34 530i, '88 E30 M3 |
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03-02-2012, 11:59 PM | #19 | |
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03-03-2012, 05:44 PM | #20 | ||
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03-03-2012, 09:50 PM | #21 |
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I agree, with the attitude that dealer is giving him, and an unnecessary fee like that, I would so not go back to them.
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06-21-2012, 07:32 AM | #22 |
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I'm confused by this thread. I am about to order an F10. I thought that all BMW's now come with BMW Assist, which is free for four years and then $199 a year after that? Why would anyone not want that? Free is free. If you are buying the car, just don't pay for it after the four years.
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