Software Update and BMW Assist

puck724 · 10-31-2005, 10:55 AM

I just got my car updated last week with version 19.2 and over the weekend and on Sunday I used the SOS button to call Assist becasue I just got my plates in and they had asked me to call them to update my information. Anyway, once the connection was made they said that my car data was not transfering(location, mileage, service stuff...). At first we thought it was because of the location becasue I have shitty reception by my house and there are a lot of tall buildings. I then went to an open area and the same thing happend, only the voice call made it through and not the data. I told them about the update and they said it could be because of it, I am calling my SA and he said that the update shouldnt have anything to do with Assist. The only thing he could think of is that it hasnt "turned on" yet because everything was flashed during the update. Im bringing it in later this week so they could figure it out.

If you have Assist and got the update go and press the SOS button and ask your operator if your data transfered, this could be bad if it deals with the new CIP.

txusa03 · 10-31-2005, 11:17 AM

Oh, that a bump. sorry to hear that. I recently used BMW assist and they were able to locate my location and get my car info without me telling them. I am not sure they got the car info from the data transfer or the car info was already in the database. But they were able to locate my whearabout I guess from GPS.

LEDZEP · 10-31-2005, 11:28 AM

puck - I had posted a warning on another thread that this could happen. My SA told me they had a couple cars that this happened to when they did the update. BMW certainly knows about this problem!

puck724 · 10-31-2005, 11:37 AM

ill try to find that thread...

btw, i had a bug on my window last night when i was driving and sped up to get rid of it, it reminded me of your thread a little while ago..lol.

txusa03 · 10-31-2005, 11:48 AM

[QUOTE=btw, i had a bug on my window last night when i was driving and sped up to get rid of it, it reminded me of your thread a little while ago..lol.[/QUOTE]

bug don't have a chance on my windshield cause i used RainX...lol

LEDZEP · 10-31-2005, 01:40 PM

BitStream · 11-22-2005, 05:25 PM

I had this same problem when I first got my car. Thought I was going to have to take it back in to have them look at the SOS.

Turns out, you just go into the options menu in I Drive (press down on the bottom from the main screen), go to communication settings and make sure the services are enabled.

By default on my car they came disabled, the minute I enabled them it was working perfectly.

Hope this helps.

fabolous · 11-22-2005, 05:37 PM

It appears that on the latest s/w version the bmw assist signal meter is no longer always shown. The signal meter only appears when you have the BT phone connected.

FYI

dinan3 · 12-03-2007, 09:36 PM

happened to me 2

JSpira · 12-04-2007, 08:53 AM

Quote:

Originally Posted by fabolous

It appears that on the latest s/w version the bmw assist signal meter is no longer always shown. The signal meter only appears when you have the BT phone connected.

FYI

No, not correct. I have the latest software and have contacted Assist in the absence of a Bluetooth phone.

If you are contacting BMW Assist and there is no signal shown, something is wrong.

JSpira · 12-04-2007, 08:54 AM

Quote:

Originally Posted by puck724

I just got my car updated last week with version 19.2 and over the weekend and on Sunday I used the SOS button to call Assist becasue I just got my plates in and they had asked me to call them to update my information. Anyway, once the connection was made they said that my car data was not transfering(location, mileage, service stuff...). At first we thought it was because of the location becasue I have shitty reception by my house and there are a lot of tall buildings. I then went to an open area and the same thing happend, only the voice call made it through and not the data. I told them about the update and they said it could be because of it, I am calling my SA and he said that the update shouldnt have anything to do with Assist. The only thing he could think of is that it hasnt "turned on" yet because everything was flashed during the update. Im bringing it in later this week so they could figure it out.

If you have Assist and got the update go and press the SOS button and ask your operator if your data transfered, this could be bad if it deals with the new CIP.

It's always a good idea to test Assist on a regular basis.

In your case, it is likely that something either needs recoding or got fried (namely the Assist module).

LEDZEP · 12-04-2007, 11:18 AM

Do you guys see the date of the post you're replying to?

Wow, we've tuned to the oldies station! (but a goodie)

10-31-2005, 10:55 AM	#1
puck724 COLTS 4 LIFE!!! 99 Rep 1,746 Posts Drives: 2006 330i Join Date: Aug 2005 Location: california iTrader: (1) Garage List 2006 330i [0.00]	Software Update and BMW Assist I just got my car updated last week with version 19.2 and over the weekend and on Sunday I used the SOS button to call Assist becasue I just got my plates in and they had asked me to call them to update my information. Anyway, once the connection was made they said that my car data was not transfering(location, mileage, service stuff...). At first we thought it was because of the location becasue I have shitty reception by my house and there are a lot of tall buildings. I then went to an open area and the same thing happend, only the voice call made it through and not the data. I told them about the update and they said it could be because of it, I am calling my SA and he said that the update shouldnt have anything to do with Assist. The only thing he could think of is that it hasnt "turned on" yet because everything was flashed during the update. Im bringing it in later this week so they could figure it out. If you have Assist and got the update go and press the SOS button and ask your operator if your data transfered, this could be bad if it deals with the new CIP. __________________ 2006 330i --sapphire black--black leather --alumminum trim --premium package --cold weather package --park distace control --automatic transmission --navigation with iDrive
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10-31-2005, 11:17 AM	#2
txusa03 Major General 556 Rep 6,563 Posts Drives: TS330iPPSP6MT Join Date: Jul 2005 Location: Planet Earth iTrader: (3)	Oh, that a bump. sorry to hear that. I recently used BMW assist and they were able to locate my location and get my car info without me telling them. I am not sure they got the car info from the data transfer or the car info was already in the database. But they were able to locate my whearabout I guess from GPS.
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10-31-2005, 11:28 AM	#3
LEDZEP Lieutenant General 420 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	puck - I had posted a warning on another thread that this could happen. My SA told me they had a couple cars that this happened to when they did the update. BMW certainly knows about this problem! __________________ I think it is bad luck to be superstitious
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10-31-2005, 11:37 AM	#4
puck724 COLTS 4 LIFE!!! 99 Rep 1,746 Posts Drives: 2006 330i Join Date: Aug 2005 Location: california iTrader: (1) Garage List 2006 330i [0.00]	ill try to find that thread... btw, i had a bug on my window last night when i was driving and sped up to get rid of it, it reminded me of your thread a little while ago..lol. __________________ 2006 330i --sapphire black--black leather --alumminum trim --premium package --cold weather package --park distace control --automatic transmission --navigation with iDrive
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10-31-2005, 11:48 AM	#5
txusa03 Major General 556 Rep 6,563 Posts Drives: TS330iPPSP6MT Join Date: Jul 2005 Location: Planet Earth iTrader: (3)	[QUOTE=btw, i had a bug on my window last night when i was driving and sped up to get rid of it, it reminded me of your thread a little while ago..lol.[/QUOTE] bug don't have a chance on my windshield cause i used RainX...lol
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10-31-2005, 01:40 PM	#6
LEDZEP Lieutenant General 420 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	__________________ I think it is bad luck to be superstitious
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11-22-2005, 05:25 PM	#7
BitStream First Lieutenant 37 Rep 344 Posts Drives: 2006 330i Join Date: Nov 2005 Location: New Jersey, US iTrader: (1) Garage List 2006 330i [0.00]	I had this same problem when I first got my car. Thought I was going to have to take it back in to have them look at the SOS. Turns out, you just go into the options menu in I Drive (press down on the bottom from the main screen), go to communication settings and make sure the services are enabled. By default on my car they came disabled, the minute I enabled them it was working perfectly. Hope this helps.
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11-22-2005, 05:37 PM	#8
fabolous Private First Class 2 Rep 186 Posts Drives: 2011 1M coupe Join Date: May 2005 Location: washington iTrader: (0)	It appears that on the latest s/w version the bmw assist signal meter is no longer always shown. The signal meter only appears when you have the BT phone connected. FYI __________________ 15 F80 YMB /11 1M /11 Panamera 4s/ 13 911 cab / 08 Range Rover HSE/10 GTI *sold/08 BMW e93 M3 Melbourne DCTsold* / 10 S5 cab *sold* 08 MB S550 Andorite w/AMG *sold* 03 BMW Z4 TitanSilver *sold06 BMW 330 AlpineWhite sold05 Audi A8 SWB sold* 08 RS4 Phantom black w/ exclusivesold
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12-03-2007, 09:36 PM	#9
dinan3 dinan3 0 Rep 3 Posts Drives: jet black 330i Join Date: Mar 2007 Location: Marina Del Rey Ca iTrader: (0)	happened to me 2
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12-04-2007, 11:18 AM	#12
LEDZEP Lieutenant General 420 Rep 12,276 Posts Drives: 2009 E70 & 2011 F25 Join Date: Jun 2005 Location: Area 51 iTrader: (0) Garage List 2011 X3 35i M Sport [7.62] 2009 X5 M Sport [0.00] 2007 328xi E90 [0.00] 2006 325xiT E91 [0.00]	Do you guys see the date of the post you're replying to? Wow, we've tuned to the oldies station! (but a goodie) __________________ I think it is bad luck to be superstitious
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