Hit by a FedEx truck, advice?

kastegir · 03-29-2012, 11:14 AM

I came out of a meeting yesterday afternoon to find a FedEx envelope on my windshield. It said "Our courier accidentally tapped your rear bumper" and then went on to apologize and tell me that she had taken pictures and was filing a report and to call 1-800-FEDEX and ask for risk management. I called them this morning and opened a case with them, and they said that an adjuster would get back to me in 3-5 business days and to not get it fixed until then.

I guess it's a good thing that the damage looks to be just cosmetic. The impact punched 5 holes in the rear bumper cover, probably from bolts on their bumper, and scuffed it up pretty good. I took it to the body shop this morning, and they're estimating about $1500 to repair (replacing the bumper with an OEM part). The rear parking sensors appear to be working, so it looks like nothing was seriously damaged there.

Anyone else been thru something like this with FedEx and have any advice?

My car's a 2008 335xi coupe with sport package and rear parking sensors. I was planning to just replace it with the OEM bumper, but wouldn't mind any advice in that regard as well.

Thanks.

bender rodriguez · 03-29-2012, 11:39 AM

Nope but I am sure they will take care of it. Just make sure you push for a shop of your choice.

bsamoul · 03-29-2012, 11:45 AM

It sounds like they will take care of everything, and I'm sure it's common.

E90SLAM · 03-29-2012, 11:47 AM

Apparently the corporate insurance took care of it.
Just insist to go repair at a shop you prefers.

OfficialBOLO · 03-29-2012, 11:48 AM

go M-Sport rear, work it out with your shop (wink wink)

BAL278 · 03-29-2012, 11:50 AM

Quote:

Originally Posted by BkNy3

go M-Sport rear, work it out with your shop (wink wink)

THIS^^

be1ieve1111 · 03-29-2012, 11:55 AM

I don't understand what kind of advice you're looking for. Seems pretty straight forward. They'll pay for the damages. They will have to replace it with OEM since you can just sue them if they try to get cheap. Still confused as to what you want advice on. You want to know if more of us have been hit by Fedex and should share our experience with you?

holmes011 · 03-29-2012, 11:59 AM

Quote:

Originally Posted by be1ieve1111

I don't understand what kind of advice you're looking for. Seems pretty straight forward. They'll pay for the damages. They will have to replace it with OEM since you can just sue them if they try to get cheap. Still confused as to what you want advice on. You want to know if more of us have been hit by Fedex and should share our experience with you?

yes

SilverII · 03-29-2012, 12:00 PM

this kind of stuff must happen all the time considering the amount of trucks they have

RupertPupkin · 03-29-2012, 12:10 PM

FedEx gets a point in my book. Pretty solid they took responsibility and are paying.

There are some good people left....

mashimarho · 03-29-2012, 12:16 PM

M-sport upgrade time

Potty_Pants · 03-29-2012, 12:42 PM

Free repair and shipping for 1 year !

ppp

atxbear · 03-29-2012, 12:49 PM

Tell the autobody shop that you want to pay the difference for an upgrade to msport...thats what I did and I'm loving it

AcE90 · 03-29-2012, 12:57 PM

Quote:

Originally Posted by Potty_Pants

Free repair and shipping for 1 year !

ppp

THIS!

username604 · 03-29-2012, 01:46 PM

Fed-Ex truck > hit and run scumbag Steve

AndyR83 · 03-29-2012, 03:03 PM

Major props to FedEx after reading this. I'm impressed.

kastegir · 03-29-2012, 03:04 PM

Quote:

Originally Posted by be1ieve1111

I don't understand what kind of advice you're looking for. Seems pretty straight forward. They'll pay for the damages. They will have to replace it with OEM since you can just sue them if they try to get cheap. Still confused as to what you want advice on. You want to know if more of us have been hit by Fedex and should share our experience with you?

Yes, but to be clear, I am was looking for advice on how to handle it (get it done at a shop of m y choice, which I'm doing) and if it might take longer because of corporate red tape and advice on getting thru it. Anyone who's been hit by a corporate driver at a big company might have had experience with this. I haven't.

I am also interested in the M-sport bumper idea. Would it be better to go with OEM an aftermarket option? Would it look good if I didn't have the rest of the m-sport package? I wouldn't want it to look "pieced together" or out of place. I'll search for some pics to see what I can learn. I've only had the car 2 months, and hadn't really thought much about making changes to the bumpers (yet)...

AndyR83 · 03-29-2012, 03:31 PM

I don't think it would look out of place if it was the only M sport part. Lots of people do it one part at a time, and it never looks weird (in my opinion.) Honestly, there's about a 1% chance anybody other than you will ever realize it's the only mod (except for people on here obviously.)

Z3->WRX->335 · 03-29-2012, 04:06 PM

anyone else come into this thread expecting this guy got hit by a FedEx truck...rather than just his car?

Doctor///M · 03-29-2012, 04:56 PM

Quote:

Originally Posted by kastegir

Yes, but to be clear, I am was looking for advice on how to handle it (get it done at a shop of m y choice, which I'm doing) and if it might take longer because of corporate red tape and advice on getting thru it. Anyone who's been hit by a corporate driver at a big company might have had experience with this. I haven't.

My previous car was totaled by Audi of Austin and I made their insurance cover it (threatened to file a lawsuit). The process of going through their corporate insurance was less than ideal. Once they (ironically) took responsibility for the accident (took all of 3 months to do), the insurance process was underway.

They had their adjuster look at it and they were quick (1 week) with getting back to my attorney about the situation. It drew out longer because their insurance denied the case TWICE. There was some back and forth between AoA and their insurance during this time (not sure of the details) which took another month. My attorney explained this to me as the possible reason:

The thing about corporate insurance - they rely on (insert company's name here)'s business. They better be quick on it, otherwise FedEx can look elsewhere. And that's A LOT of business. I'm sure your case won't be the direct cause of something like that (as mine probably was), but it is a statistic in their books that I'm sure they keep diligent track of. Be very glad they left a letter for you and took responsibility for the accident.

Because my attorney served as my "middle man", it took 2 weeks to verify the replacement was okay. Once I was okay with the replacement coverage, I got the check mailed within three days. The day I got the check, I bought my 335.

805beemer · 03-29-2012, 05:06 PM

Quote:

Originally Posted by Z3->WRX->335

anyone else come into this thread expecting this guy got hit by a FedEx truck...rather than just his car?

LOL, he must have owned Big worm some money.

TwinTuning · 03-29-2012, 07:43 PM

Quote:

Originally Posted by Z3->WRX->335

anyone else come into this thread expecting this guy got hit by a FedEx truck...rather than just his car?

Omg

03-29-2012, 11:14 AM	#1
kastegir New Member 1 Rep 15 Posts Drives: 2008 335xi Coupe Join Date: Feb 2012 Location: Salt Lake City, UT iTrader: (0)	Hit by a FedEx truck, advice? I came out of a meeting yesterday afternoon to find a FedEx envelope on my windshield. It said "Our courier accidentally tapped your rear bumper" and then went on to apologize and tell me that she had taken pictures and was filing a report and to call 1-800-FEDEX and ask for risk management. I called them this morning and opened a case with them, and they said that an adjuster would get back to me in 3-5 business days and to not get it fixed until then. I guess it's a good thing that the damage looks to be just cosmetic. The impact punched 5 holes in the rear bumper cover, probably from bolts on their bumper, and scuffed it up pretty good. I took it to the body shop this morning, and they're estimating about $1500 to repair (replacing the bumper with an OEM part). The rear parking sensors appear to be working, so it looks like nothing was seriously damaged there. Anyone else been thru something like this with FedEx and have any advice? My car's a 2008 335xi coupe with sport package and rear parking sensors. I was planning to just replace it with the OEM bumper, but wouldn't mind any advice in that regard as well. Thanks.
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03-29-2012, 11:39 AM	#2
bender rodriguez Banned 149 Rep 1,995 Posts Drives: Audi Join Date: Mar 2011 Location: CA iTrader: (1)	Nope but I am sure they will take care of it. Just make sure you push for a shop of your choice.
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03-29-2012, 11:45 AM	#3
bsamoul Major General 167 Rep 7,433 Posts Drives: E90 325i Join Date: Feb 2007 Location: Walnut Creek, California iTrader: (2)	It sounds like they will take care of everything, and I'm sure it's common. __________________ -Brian 2X 2006 BMW 325i [Electric Red & Mystic Blue] \| ZPP \| V1 \| Rear Fogs \| M3 Lip Spoiler \| EAS RemoteKey \| BMS Powerbox \| Projector90 Headlights w/ LED AE \| LED plate lights \| OEM Blacklines http://www.tech-shine.com
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03-29-2012, 11:47 AM	#4
E90SLAM Supreme Allied Commander 1971 Rep 61,781 Posts Drives: A BBS WHORE Join Date: Jul 2007 Location: . iTrader: (6) Garage List 2022 BMW X3 sDrive30i [0.00]	Apparently the corporate insurance took care of it. Just insist to go repair at a shop you prefers. __________________
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03-29-2012, 11:48 AM	#5
OfficialBOLO Captain 37 Rep 735 Posts Drives: 2013 F30 335i X-Drive MSport Join Date: Sep 2010 Location: Brooklyn iTrader: (3) Garage List 2013 BMW 335i X-Drive [0.00]	go M-Sport rear, work it out with your shop (wink wink) __________________ 2013 F30 335i X-Drive / AW / CR / MSPORT / PREMIUM / TECH / HK / Heated Seats / Sport Auto / PDC / M Performance Grills and Spoiler / 20% tint (sold) 1995 Toyota Supra Single Turbo (for sale)
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03-29-2012, 11:55 AM	#7
be1ieve1111 Thread Killer 20 Rep 930 Posts Drives: 2014 EB M235i Join Date: May 2010 Location: Indiana iTrader: (9)	I don't understand what kind of advice you're looking for. Seems pretty straight forward. They'll pay for the damages. They will have to replace it with OEM since you can just sue them if they try to get cheap. Still confused as to what you want advice on. You want to know if more of us have been hit by Fedex and should share our experience with you?
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03-29-2012, 12:00 PM	#9
SilverII Colonel 40 Rep 2,334 Posts Drives: '11 335IS Join Date: Jun 2010 Location: DFW iTrader: (0) Garage List 2011 BMW 335IS [9.66]	this kind of stuff must happen all the time considering the amount of trucks they have
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03-29-2012, 12:10 PM	#10
RupertPupkin Major 92 Rep 1,456 Posts Drives: Freak Beast Join Date: Aug 2011 Location: East iTrader: (5)	FedEx gets a point in my book. Pretty solid they took responsibility and are paying. There are some good people left....
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03-29-2012, 12:16 PM	#11
mashimarho BimmerPost Supporting Vendor 2111 Rep 13,877 Posts Drives: E92 M3 & F80 M3 & G82 M4 Join Date: Mar 2010 Location: Lynnwood, WA iTrader: (45) Garage List 2021 BMW G82 M4 [0.00] 2011 BMW E92 M3 [0.00] 2015 BMW F80 M3 [0.00] 2012 BMW 335i xDrive [9.78]	M-sport upgrade time __________________ Mashimarho.com /// Instagram /// Facebook /// Youtube /// sales@mashimarho.com /// (425) 582-7939
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03-29-2012, 12:42 PM	#12
Potty_Pants Colonel 67 Rep 2,189 Posts Drives: 2012 Genesis Sedan Rspec Join Date: Apr 2007 Location: Southern NJ iTrader: (0)	Free repair and shipping for 1 year ! ppp __________________ Olds Starfire > Chevy Malibu > Isuzu I-mark RS & Honda Magna 500 > Grand Am GT & YSR50 > Nissan Maxima & Ninja 750 > X-Wife > Hyundai Excel > Honda Prelude > Honda Accord > Honda Prelude & Ninja 250> Infiniti G35 > E90 335i > Hyundai Genesis Rspec, Hyunadai Sonata > Kia Sorento > Honda CRV-EX
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03-29-2012, 12:49 PM	#13
atxbear New Member 0 Rep 21 Posts Drives: e92 Join Date: Apr 2011 Location: USA iTrader: (1)	Tell the autobody shop that you want to pay the difference for an upgrade to msport...thats what I did and I'm loving it
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03-29-2012, 01:46 PM	#15
username604 Colonel 124 Rep 2,554 Posts Drives: bmw Join Date: Sep 2010 Location: repair shop iTrader: (0) Garage List 2008 BMW 335i [10.00]	Fed-Ex truck > hit and run scumbag Steve
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03-29-2012, 03:03 PM	#16
AndyR83 Major 61 Rep 1,024 Posts Drives: E92 335i FBO Join Date: Oct 2011 Location: PA iTrader: (5)	Major props to FedEx after reading this. I'm impressed. __________________ Do NOT do business with IAN HAAN, aka n54bewst, aka 747tuned aka H17M3, a scammer who STILL has an account here on e90post!
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03-29-2012, 03:31 PM	#18
AndyR83 Major 61 Rep 1,024 Posts Drives: E92 335i FBO Join Date: Oct 2011 Location: PA iTrader: (5)	I don't think it would look out of place if it was the only M sport part. Lots of people do it one part at a time, and it never looks weird (in my opinion.) Honestly, there's about a 1% chance anybody other than you will ever realize it's the only mod (except for people on here obviously.) __________________ Do NOT do business with IAN HAAN, aka n54bewst, aka 747tuned aka H17M3, a scammer who STILL has an account here on e90post!
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03-29-2012, 04:06 PM	#19
Z3->WRX->335 Major 44 Rep 1,016 Posts Drives: e92 335i Join Date: Sep 2011 Location: PA iTrader: (1)	anyone else come into this thread expecting this guy got hit by a FedEx truck...rather than just his car? __________________ Crimson Red e92 335i - H&R Premium Performance Coilovers, 19" AG m359's, Cobb AP, BMS DCI, AA CP/BOV, OEM Gloss Black Grills, M3 sideskirts
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