BMW of Mt. View (thumps down)

TRZ06 · 08-09-2007, 12:12 PM

I picked up my ordered 335i the other day from BMW of Mt. View, my original sales person had left the dealership and I was assigned a new one (Alex)

When I got there looking over my car, I noticed some fine scratches from whom ever detailed my car. Nothing I can't get out with Zaino Z5, however, I was pissed that they did a shitty job and put fine scratches in my new car.

So, Alex didn't seem to care much and had a "so what" kind of attitude, so he gets Jamie (the manager on site at the time), again this guy is even worse, not only does he have the same "so what" attitude, but he also has the snooty, sleasy sales person attitude to go along with it. I show him what I am talking about and get this, he tells me "well, you don't have to take the car, I can sell it real quick to someone else" WTF, my new ordered, waiting for 2 mths special ordered car.

Long story short, I argue with this guy for like 20 mins, now the scratches are very fine and something I know I can get out with Zaino Z5, but what pissed me off was this guys attitude.

Now after all this it is getting late and after all the apaerwork was done Alex didn't want to spend any time with me to go over my car. Get this I had to ask questions of him to get any info. about the features on the car. OH and I had to activate my own Sirus service.

I have gotton better service from Chevrolet when I bought my Corvette.

My original sales person was awesome, but since she left, had my car not been ordered, I would have walked out and gone to Stevens Creek.

Well, I know who isn't going to get my service for any of my service issues. I am not going to give that dealership a dime of business.

Oh and I didn't get my triangles, tool kit, or first aid kit that the manual says comes in the car. Going to call and complain about that this morning.

Wait until I get my survey in the mail. Also I am thinking about contacting the general manager of the dealership or even the owner if I can find out who that is.

Just unbelievable, I have never been treated with so much dis-respect in my life and that is AFTER i bought the car.

Rant over.

shragon · 08-09-2007, 12:28 PM

sorry to hear that.

what sucks is it really does come down to who your CA is. also sucks to see the manager was like that.

BMWE90 · 08-09-2007, 12:36 PM

Warning triangle and first aid kit dont come with ordered cars (or cars purchased here. THey only come with ED cars (although sometimes dealers will include a first aid kit for you). The tool kit should be in your trunk under that little lid.

I am sorry about your experience though. A bad CA does ruin your car-purchasing experience in the worst way.

E90RWC · 08-09-2007, 01:08 PM

It really depends on your CA.

I have always gone there for service and sales, never a problem.

Actually, the only problems I have with them is that they constantly scuff up your front bumper or sideskirts due to the ramps and careless drivers there.

I even told them not to mount the front plate, and they followed my order!

SES_D · 08-09-2007, 03:09 PM

Quote:

Originally Posted by shragon

sorry to hear that.

what sucks is it really does come down to who your CA is. also sucks to see the manager was like that.

yeah, +1. Guess they were reluctant to help since they got no commission out of the sale.

pacman · 08-09-2007, 03:18 PM

i've always had a great experience there... sorry to hear abt ur trouble.
atleast u can take them to task during the survey

shragon · 08-09-2007, 03:35 PM

^ yea, my car buying experience there was very positive.

just4kickz · 08-09-2007, 04:15 PM

mine was great... but thats too bad your CA was an ass.

!Xoible · 08-09-2007, 04:21 PM

the car didnt leave the parking lot of the dealer. you should have made a stink and said you didnt want the car. u should have escalated to their manager.

i hate cockiness man

clc5174 · 08-09-2007, 06:30 PM

I don't know if things would have been better for you at the other local dealer. I had the opposite experience (poor attitudes at SC, good support from MV). Like you my custom-ordered car was in and it was suck up the poor attitude or wait another two months :mad:

ward · 08-09-2007, 07:33 PM

you always have to activate your own sirius

that's not the dealer's job

it's a transaction between YOU and SIRIUS

TRZ06 · 08-09-2007, 09:04 PM

Quote:

Originally Posted by ward

you always have to activate your own sirius

that's not the dealer's job

it's a transaction between YOU and SIRIUS

Hmmm,

When I bought my Lexus GX470, my sales person did it for me as part of the vehicle "walk thru"

As did my Audi sales person with my S4

ward · 08-09-2007, 09:08 PM

I did it myself, as I'm sure you found out too it's not that hard

how would the dealer do it for you anyways? they need your credit card info to sign you up don't they

maybe I had a crappy sales experience too and I didn't notice it

al4m · 08-09-2007, 09:24 PM

haha, i like how the subject is "BMW of Mt. View (thumps down)

anyways,
sorry to hear about ur bad experience

shragon · 08-10-2007, 11:27 AM

^ it's suppose to be a b pointing down!

!Xoible · 08-10-2007, 12:33 PM

Quote:

Originally Posted by shragon

^ it's suppose to be a b pointing down!

^^^

Dr.phuOnger? · 08-10-2007, 12:43 PM

Hey , you should try contacting Joe at the mtn view dealership.. he is my CA there and a good friend.. he's also the manager as well.

let him know what happened!

al4m · 08-10-2007, 01:04 PM

Quote:

Originally Posted by shragon

^ it's suppose to be a b pointing down!

oh shit, i'm dumb
i hella didnt get that

shragon · 08-10-2007, 01:06 PM

Quote:

Originally Posted by atl

oh shit, i'm dumb
i hella didnt get that

lol, no you're not. was just suppose to be joke. i'm sure it was just a typo by the original poster.

stooken · 08-11-2007, 02:02 AM

I've only heard bad things about that dealership.

al4m · 08-11-2007, 02:05 AM

Quote:

Originally Posted by shragon

lol, no you're not. was just suppose to be joke. i'm sure it was just a typo by the original poster.

hahahaha

Leesi · 08-11-2007, 02:56 AM

Sorry to hear that. I know Alex, he's a jerk.

08-09-2007, 12:12 PM	#1
TRZ06 Lieutenant Colonel 629 Rep 1,753 Posts Drives: 16' M3 Join Date: Apr 2007 Location: Bay Area, CA iTrader: (0)	BMW of Mt. View (thumps down) I picked up my ordered 335i the other day from BMW of Mt. View, my original sales person had left the dealership and I was assigned a new one (Alex) When I got there looking over my car, I noticed some fine scratches from whom ever detailed my car. Nothing I can't get out with Zaino Z5, however, I was pissed that they did a shitty job and put fine scratches in my new car. So, Alex didn't seem to care much and had a "so what" kind of attitude, so he gets Jamie (the manager on site at the time), again this guy is even worse, not only does he have the same "so what" attitude, but he also has the snooty, sleasy sales person attitude to go along with it. I show him what I am talking about and get this, he tells me "well, you don't have to take the car, I can sell it real quick to someone else" WTF, my new ordered, waiting for 2 mths special ordered car. Long story short, I argue with this guy for like 20 mins, now the scratches are very fine and something I know I can get out with Zaino Z5, but what pissed me off was this guys attitude. Now after all this it is getting late and after all the apaerwork was done Alex didn't want to spend any time with me to go over my car. Get this I had to ask questions of him to get any info. about the features on the car. OH and I had to activate my own Sirus service. I have gotton better service from Chevrolet when I bought my Corvette. My original sales person was awesome, but since she left, had my car not been ordered, I would have walked out and gone to Stevens Creek. Well, I know who isn't going to get my service for any of my service issues. I am not going to give that dealership a dime of business. Oh and I didn't get my triangles, tool kit, or first aid kit that the manual says comes in the car. Going to call and complain about that this morning. Wait until I get my survey in the mail. Also I am thinking about contacting the general manager of the dealership or even the owner if I can find out who that is. Just unbelievable, I have never been treated with so much dis-respect in my life and that is AFTER i bought the car. Rant over. __________________ 18? Camaro 2SS 1LE 16' M3 MG Ext. /SO Int. (DCT, Ohlin R/T, 19" wheels) 15' Audi S4 13' Audi TTRS (APR stage 1, MSS springs) 09' C6 Z06 08' M3 Interlagos Blue: 6sp, Tech.
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08-09-2007, 12:28 PM	#2
shragon Moderator 497 Rep 27,441 Posts Drives: BMW Join Date: Oct 2005 Location: Bay Area, CA iTrader: (7)	sorry to hear that. what sucks is it really does come down to who your CA is. also sucks to see the manager was like that. __________________ www.cardomain.com/id/shragon
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08-09-2007, 12:36 PM	#3
BMWE90 Major 88 Rep 1,153 Posts Drives: E90 335 Join Date: Aug 2007 Location: Bay Area iTrader: (1)	Warning triangle and first aid kit dont come with ordered cars (or cars purchased here. THey only come with ED cars (although sometimes dealers will include a first aid kit for you). The tool kit should be in your trunk under that little lid. I am sorry about your experience though. A bad CA does ruin your car-purchasing experience in the worst way.
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08-09-2007, 01:08 PM	#4
E90RWC What you know about the twins? 20 Rep 989 Posts Drives: bmw Join Date: Oct 2005 Location: CA iTrader: (1)	It really depends on your CA. I have always gone there for service and sales, never a problem. Actually, the only problems I have with them is that they constantly scuff up your front bumper or sideskirts due to the ramps and careless drivers there. I even told them not to mount the front plate, and they followed my order!
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08-09-2007, 03:18 PM	#6
pacman Lieutenant Colonel 40 Rep 1,913 Posts Drives: 325i Join Date: Mar 2006 Location: Bay Area,CA iTrader: (4)	i've always had a great experience there... sorry to hear abt ur trouble. atleast u can take them to task during the survey __________________
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08-09-2007, 03:35 PM	#7
shragon Moderator 497 Rep 27,441 Posts Drives: BMW Join Date: Oct 2005 Location: Bay Area, CA iTrader: (7)	^ yea, my car buying experience there was very positive. __________________ www.cardomain.com/id/shragon
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08-09-2007, 04:15 PM	#8
just4kickz boku no namae ha... 336 Rep 11,025 Posts Drives: 2006 BS 330i Join Date: Feb 2006 Location: S. Bay Area, CA + Newark, NJ + ChiCity + True Blue iTrader: (11) Garage List 2006 E90 330i [0.00]	mine was great... but thats too bad your CA was an ass. __________________ looking for a PreLCI Black Sapphire e90 front bumper without license plate holes "Akimbo shotguns. Broken wrists anyone? And don't give me that 'it's just a game' bull**. Where the are my akimbo interventions then?! One scope on each eye mother**er!!"
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08-09-2007, 04:21 PM	#9
!Xoible Banned 844 Rep 46,029 Posts Drives: .... Join Date: Nov 2006 Location: . iTrader: (4) Garage List 2008 M3 [4.00] 2007 335i [9.00] 2008 528i [8.00] 2006 Infiniti - G35 ... [8.00]	the car didnt leave the parking lot of the dealer. you should have made a stink and said you didnt want the car. u should have escalated to their manager. i hate cockiness man
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08-09-2007, 06:30 PM	#10
clc5174 Private 3 Rep 86 Posts Drives: 2007 328i 'vert Join Date: Mar 2007 Location: SF Bay Area iTrader: (0)	I don't know if things would have been better for you at the other local dealer. I had the opposite experience (poor attitudes at SC, good support from MV). Like you my custom-ordered car was in and it was suck up the poor attitude or wait another two months :mad:
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08-09-2007, 07:33 PM	#11
ward Major General 155 Rep 6,158 Posts Drives: F Join Date: May 2005 Location: T iTrader: (0)	you always have to activate your own sirius that's not the dealer's job it's a transaction between YOU and SIRIUS
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08-09-2007, 09:08 PM	#13
ward Major General 155 Rep 6,158 Posts Drives: F Join Date: May 2005 Location: T iTrader: (0)	I did it myself, as I'm sure you found out too it's not that hard how would the dealer do it for you anyways? they need your credit card info to sign you up don't they maybe I had a crappy sales experience too and I didn't notice it
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08-09-2007, 09:24 PM	#14
al4m Major General 150 Rep 7,390 Posts Drives: e90 328i - sgm Join Date: May 2007 Location: SF iTrader: (6) Garage List 2007 328i [0.00]	haha, i like how the subject is "BMW of Mt. View (thumps down) anyways, sorry to hear about ur bad experience __________________
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08-10-2007, 11:27 AM	#15
shragon Moderator 497 Rep 27,441 Posts Drives: BMW Join Date: Oct 2005 Location: Bay Area, CA iTrader: (7)	^ it's suppose to be a b pointing down! __________________ www.cardomain.com/id/shragon
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08-10-2007, 12:43 PM	#17
Dr.phuOnger? BluRp 371 Rep 10,417 Posts Drives: Blurple Join Date: Jul 2007 Location: NorCal Mobile Installer iTrader: (4)	Hey , you should try contacting Joe at the mtn view dealership.. he is my CA there and a good friend.. he's also the manager as well. let him know what happened! __________________ Blurple has her own Facebook page! Follow her for updates and photos! www.facebook.com/SEBlurple
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08-11-2007, 02:02 AM	#20
stooken Brigadier General 184 Rep 4,244 Posts Drives: E70 X5 Join Date: Apr 2007 Location: NOR*CAL iTrader: (2)	I've only heard bad things about that dealership. __________________ 2010 E92 BSM 335i \| M-Sport \| ST Coils \| Linea Corse Lemans \| Cobb AP \| BMS DCI \| Cyba Tips
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08-11-2007, 02:56 AM	#22
Leesi Good Student Driver 11 Rep 589 Posts Drives: Black BMW Join Date: Jul 2007 Location: Northern California iTrader: (0)	Sorry to hear that. I know Alex, he's a jerk. __________________ Right E92 sideskirt for sale $50 Jet Black color with minor scratches PM ME!
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