Follow up call from BMWNA after recently leasing a new M3

kolosy · 12-10-2018, 06:25 PM

Got a call a few weeks ago (about 6 weeks after purchase) from BMWNA checking in on how things were going. They've been surprisingly diligent in follow up, and don't appear to be the old-school "on a scale of 1-5" guys. First time this has happened to me in ... 5 BMW leases. Is this a new thing? An old thing for more expensive cars than I've been getting? An M-only thing?

Wondering how much teeth they have with the dealer...

hoppes-no9 · 12-10-2018, 07:39 PM

I got a call too, a few weeks after purchase. The guy was obviously an enthusiast and was asking a lot of probing questions -- what I did and didn't like, my reasons for making particular choices and having certain preferences. I was happy to oblige, I figure it has a chance of of helping them make a better product and meet our needs/wishes.

12-10-2018, 06:25 PM	#1
kolosy Colonel 1562 Rep 2,085 Posts Drives: over potholes Join Date: Dec 2008 Location: Chicago iTrader: (2)	Follow up call from BMWNA after recently leasing a new M3 Got a call a few weeks ago (about 6 weeks after purchase) from BMWNA checking in on how things were going. They've been surprisingly diligent in follow up, and don't appear to be the old-school "on a scale of 1-5" guys. First time this has happened to me in ... 5 BMW leases. Is this a new thing? An old thing for more expensive cars than I've been getting? An M-only thing? Wondering how much teeth they have with the dealer... __________________ Current '21 DG X5MC, '22 X5M50i, '11 E90 M3 Recent Past '12 E92 M3 ZCP, '08 E93 M3, '18 F80 ZCP, '04 E46 M3 I think I have an M3 problem.
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12-10-2018, 07:39 PM	#2
hoppes-no9 Private 60 Rep 87 Posts Drives: '18 F80 ZCP 6MT Join Date: Sep 2018 Location: Maryland iTrader: (0)	I got a call too, a few weeks after purchase. The guy was obviously an enthusiast and was asking a lot of probing questions -- what I did and didn't like, my reasons for making particular choices and having certain preferences. I was happy to oblige, I figure it has a chance of of helping them make a better product and meet our needs/wishes.
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