This is how you do business...

ksh937 · 04-15-2011, 03:25 PM

Let me tell you a story...

A month or so ago, I made up my mind to lease a new 2011 M3 Coupe. As a first-time car buyer (leasor), I knew I had to learn a lot so I started reading the forums daily and e-mailing people tons of questions. I finally decided on a build and went to a few dealers in town to compare offers. I got a pretty competitive offer and before I agreed to it, I contacted Ryan Amico at Steve Thomas BMW to see what he could offer me. The location of the local dealers (I'm in Minneapolis, Ryan is in Southern California) and the lack of a MACO fee with local dealers led me to choose that route. Ryan was super responsive, helpful and honest; he told me I had gotten a great deal and I should go for it.

When the real numbers came out, however, I noticed a lot of discrepancies between what the local dealer and I had agreed to. For example, he marked up the MF by 0.0004, claimed BMW FS did it and that he couldn't do anything about it. He increased other fees like raising the Acquisition Fee from $725 to $925, adding a Document Fee of $75, etc. and claimed it was all coming from BMW FS and/or it is a standard fee (we had agreed to $725 Acquisition and no Document Fee). Frustrated, I decided to start over...

Then I remembered my conversation with Ryan...

Ryan mentioned if I had any other questions down the road, I should give him call. I called him and asked about these so-called "standard fees" that BMW FS was telling my local dealer I had to pay. He told me the truth and we figured out that the local dealer was trying to make an additional ~$2,000 off of me.

Long story short, I just placed an order with Ryan today and will be picking up my 2011 BMW M3 Coupe from the PCD this summer (which, coincidentally, is 1200 miles to the dot from my Minneapolis home

). Ryan gave me the same deal as he originally offered (which was very competitive to begin with) and when we worked out the numbers, everything tied and the numbers matched my own calculations.

This is how you do business. You treat the customer with respect and keep his interests ahead of yours. In the end, you will succeed. In this case, a dealer who did the right thing was ultimately rewarded by winning the sale, even though he is thousands of miles away from the customer. It's no wonder Ryan is so highly regarded on these forums. Thanks for everything Ryan!

ksh937

P.S. Is it June yet?

KIS · 04-15-2011, 03:59 PM

Is this guy named Ryan a man or a god? I've read so many positive comments about him that I will be contacting him for my next BMW.

tlp · 04-15-2011, 04:25 PM

Quote:

Originally Posted by KIS

Is this guy named Ryan a man or a god? I've read so many positive comments about him that I will be contacting him for my next BMW.

He's a Demigod. He also doesn't have the recessive "Salesperson" gene.

AM150 · 04-15-2011, 11:23 PM

+1 Ryan has been awesome to work with for me also.

KINGSLEY · 04-15-2011, 11:47 PM

Ryans the go to guy alright.

tukluc · 04-16-2011, 01:04 AM

Ryan is the man!

I had a similar story and Ryan kept it honest from the get-go. I felt more at ease even knowing that I would put an additional 1400 miles on the car driving her from the dealership he works at to home!

Lowest_Frequency · 04-16-2011, 01:50 AM

Sometime's showing the buyer respect is worth its weight in cash. I'll remember this...

GOLFFRR · 04-16-2011, 10:58 AM

Awesome to hear guys! Ryan is the man! We are very lucky to have him at steve thomas bmw. I will def let him know about all the kind words that are being said. OP thank you for your business we really appreciate it!

Histrionix · 08-11-2011, 03:10 PM

I'm also in MN and am curious if you went to both Minnetonka and Bloomington dealers. Did you check with the one in Rochester as well? Where did you have the bad experience?

I'm looking at an E92 in Spring 2012, so starting to look at all the options.

boothguy · 08-11-2011, 03:48 PM

Just a point of clarification: BMWFS is the lessor. You're the lessee.

Nice to hear that good, honest business practices and strong communication added-up to a sale for a board sponsor.

theriz · 08-11-2011, 03:51 PM

Ryan is bomb. nuff nuff.

kmarei · 08-11-2011, 04:04 PM

Quote:

Originally Posted by KIS

Is this guy named Ryan a man or a god? I've read so many positive comments about him that I will be contacting him for my next BMW.

this is the only picture ever taken of ryan
he's the one on the right

positiveions · 08-11-2011, 07:59 PM

wow, 2K eyyy.. hmmm. what a rip off!
Glad Ryan took care of you.
Did you guys noticed that we haven't seen a photo of Ryan on this forum. I think he is becoming a Stig or some sort.

akarisilver · 08-11-2011, 11:37 PM

I think someone posted a photo with him after picking up his ///M, but I could be wrong... Ryan is the man!

akarisilver · 08-11-2011, 11:38 PM

Actually... He's the "dude".

04-15-2011, 03:25 PM	#1
ksh937 Enlisted Member 5 Rep 37 Posts Drives: 2011 E92 M3 Join Date: Mar 2011 Location: Minneapolis, MN iTrader: (0)	This is how you do business... Let me tell you a story... A month or so ago, I made up my mind to lease a new 2011 M3 Coupe. As a first-time car buyer (leasor), I knew I had to learn a lot so I started reading the forums daily and e-mailing people tons of questions. I finally decided on a build and went to a few dealers in town to compare offers. I got a pretty competitive offer and before I agreed to it, I contacted Ryan Amico at Steve Thomas BMW to see what he could offer me. The location of the local dealers (I'm in Minneapolis, Ryan is in Southern California) and the lack of a MACO fee with local dealers led me to choose that route. Ryan was super responsive, helpful and honest; he told me I had gotten a great deal and I should go for it. When the real numbers came out, however, I noticed a lot of discrepancies between what the local dealer and I had agreed to. For example, he marked up the MF by 0.0004, claimed BMW FS did it and that he couldn't do anything about it. He increased other fees like raising the Acquisition Fee from $725 to $925, adding a Document Fee of $75, etc. and claimed it was all coming from BMW FS and/or it is a standard fee (we had agreed to $725 Acquisition and no Document Fee). Frustrated, I decided to start over... Then I remembered my conversation with Ryan... Ryan mentioned if I had any other questions down the road, I should give him call. I called him and asked about these so-called "standard fees" that BMW FS was telling my local dealer I had to pay. He told me the truth and we figured out that the local dealer was trying to make an additional ~$2,000 off of me. Long story short, I just placed an order with Ryan today and will be picking up my 2011 BMW M3 Coupe from the PCD this summer (which, coincidentally, is 1200 miles to the dot from my Minneapolis home ). Ryan gave me the same deal as he originally offered (which was very competitive to begin with) and when we worked out the numbers, everything tied and the numbers matched my own calculations. This is how you do business. You treat the customer with respect and keep his interests ahead of yours. In the end, you will succeed. In this case, a dealer who did the right thing was ultimately rewarded by winning the sale, even though he is thousands of miles away from the customer. It's no wonder Ryan is so highly regarded on these forums. Thanks for everything Ryan! ksh937 P.S. Is it June yet? Last edited by ksh937; 04-15-2011 at 03:25 PM.. Reason: Deleted additional space, yes, I know, I'm OCD
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04-15-2011, 03:59 PM	#2
KIS Lieutenant 39 Rep 543 Posts Drives: 2015 Jaguar F Type R Join Date: Sep 2010 Location: Houston, Texas iTrader: (0)	Is this guy named Ryan a man or a god? I've read so many positive comments about him that I will be contacting him for my next BMW.
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04-15-2011, 11:23 PM	#4
AM150 3rd wait as she's in storage for the winter 16 Rep 282 Posts Drives: 2011 E92 M3 Join Date: Aug 2007 Location: Milwaukee, WI iTrader: (0) Garage List 2008 Honda S2000CR [0.00] 2008 Mitsubishi Evo ... [0.00] 2011 BMW M3 [0.00]	+1 Ryan has been awesome to work with for me also. __________________ 2011 E92 M3, 2009 Jaguar XJ8, 2008 S2000 CR, 2008 Evo X MR
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04-15-2011, 11:47 PM	#5
KINGSLEY New Member 0 Rep 15 Posts Drives: E92 M3 Join Date: Apr 2011 Location: Somewhere iTrader: (0)	Ryans the go to guy alright.
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04-16-2011, 01:04 AM	#6
tukluc Private First Class 4 Rep 180 Posts Drives: 2011 E90 M3 Join Date: Sep 2010 Location: Washington State iTrader: (1)	Ryan is the man! I had a similar story and Ryan kept it honest from the get-go. I felt more at ease even knowing that I would put an additional 1400 miles on the car driving her from the dealership he works at to home!
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04-16-2011, 01:50 AM	#7
Lowest_Frequency Audiophile 5 Rep 156 Posts Drives: 2011 GT500 Join Date: Jul 2010 Location: Arizona iTrader: (0)	Sometime's showing the buyer respect is worth its weight in cash. I'll remember this...
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04-16-2011, 10:58 AM	#8
GOLFFRR 10876 Rep 27,645 Posts Drives: GOLFFRR cart Join Date: Mar 2009 Location: we sell BMWs to "ALL" US states iTrader: (4)	Awesome to hear guys! Ryan is the man! We are very lucky to have him at steve thomas bmw. I will def let him know about all the kind words that are being said. OP thank you for your business we really appreciate it! __________________ BEFORE YOU BUY YOUR NEXT BMW, EMAIL OUR GUY KOTE FIRST! Kote M Sales:Kotem@bmwofcamarillo.com Cell:805-368-9101 vipfinance@bmwofcamarillo.com for warranties!
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08-11-2011, 03:10 PM	#9
Histrionix New Member 0 Rep 17 Posts Drives: 2011 E90 M3, 2006 A4 Quattro Join Date: Aug 2011 Location: MN iTrader: (0)	I'm also in MN and am curious if you went to both Minnetonka and Bloomington dealers. Did you check with the one in Rochester as well? Where did you have the bad experience? I'm looking at an E92 in Spring 2012, so starting to look at all the options.
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08-11-2011, 03:48 PM	#10
boothguy Piacere di Guidare 3 Rep 84 Posts Drives: '11 E93 M3, 5-11 ED Join Date: Feb 2007 Location: Vista, CA iTrader: (0)	Just a point of clarification: BMWFS is the lessor. You're the lessee. Nice to hear that good, honest business practices and strong communication added-up to a sale for a board sponsor.
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08-11-2011, 03:51 PM	#11
theriz Brigadier General 406 Rep 3,583 Posts Drives: 2017 M3 Join Date: Feb 2011 Location: Ventura County, CA iTrader: (2) Garage List 2017 F80 M3 [0.00] 2011 335i M-Sport [4.00] 2015 M3 [0.00] 2009 X5 [10.00]	Ryan is bomb. nuff nuff. __________________ 2017 F80 YMB, ZCP, ZEC, ZLP, DCT. Production Date: 7/15/16
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08-11-2011, 07:59 PM	#13
positiveions Lieutenant General 962 Rep 11,723 Posts Drives: 19 Tacoma, 16 Golf wagon Join Date: Sep 2007 Location: Upland, CA iTrader: (2) Garage List 2019 Toyota Tacoma [0.00] 2016 VW Golf Sports ... [0.00] 1998 BMW M3 [0.00] 1990 BMW 325is [0.00]	wow, 2K eyyy.. hmmm. what a rip off! Glad Ryan took care of you. Did you guys noticed that we haven't seen a photo of Ryan on this forum. I think he is becoming a Stig or some sort.
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08-11-2011, 11:37 PM	#14
akarisilver New Member 2 Rep 26 Posts Drives: SU-31 Join Date: Jul 2011 Location: Palm Beach Gardens, FL iTrader: (0)	I think someone posted a photo with him after picking up his ///M, but I could be wrong... Ryan is the man!
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08-11-2011, 11:38 PM	#15
akarisilver New Member 2 Rep 26 Posts Drives: SU-31 Join Date: Jul 2011 Location: Palm Beach Gardens, FL iTrader: (0)	Actually... He's the "dude".
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